Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
Företaget har svarat
I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
Företaget har svarat
Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Kontaktuppgifter
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My second time to deal with the support…
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
21 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Ayman, thank you so much for your kind words and for sharing your experience! We’re delighted to hear that our support team was able to assist you promptly through WhatsApp once again. Your appreciation motivates us to continue delivering quick and reliable service. We truly value your trust and look forward to helping you whenever needed.
Quick problem solving
I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
18 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Mohammad, thank you so much for your wonderful feedback! We’re glad our customer service team was able to quickly assist you through WhatsApp and get your data plan activated without hassle. Your satisfaction means a lot to us, and we’re always here to make sure your experience stays smooth and reliable.
Svar från FlexiRoam Asia Limited
Hi Elisabeth, thank you for your wonderful feedback! We're glad our team could respond quickly and provide clear, helpful instructions. Your support means a lot to us.
Svar från FlexiRoam Asia Limited
Hello Hayo, we’re so happy to hear our team was able to help you quickly! Thanks for sharing your experience and for the wonderful rating.
Great and very Fast Support
Great and very Fast Support. I definitely can recommend Flexiroam 👍
14 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Marco, thank you so much for your kind words! We're delighted to hear that our support team was able to assist you quickly. Your recommendation means a lot to us, and we look forward to serving you again.
Great apps
Great apps, especially the customer service..fast response and really helpful. I hope you guys can keep the positive vibe forever..I've been go to few country at asia and it works well at all..
12 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello there, thank you so much for your kind words! We’re delighted to hear that our app and customer service have been helpful for your travels. It’s wonderful to know everything worked smoothly across Asia, and we’ll continue striving to keep the positive vibe you mentioned. Safe travels ahead!
Too good to be true customer service…
Too good to be true customer service experience. Instant response on Whatsapp. Keep this going
9 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Liji, thank you for your wonderful feedback! We're delighted to know our instant support on WhatsApp made your experience feel seamless. We'll keep striving to deliver this level of service every time.
Svar från FlexiRoam Asia Limited
Hello Jana, we truly appreciate your feedback and are delighted to hear our team’s kindness made your experience very good.
Excellent service and prompt response…
Excellent service and prompt response from the help desk contacted through WhatsApp. Very satisfied ! The instructions were clear and the eSIM installation issue was resolved quickly.
7 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Tom,thank you for your kind words! We’re glad our WhatsApp support team could provide clear instructions and resolve your eSIM installation quickly. It’s wonderful to hear you’re very satisfied with the service, and we look forward to assisting you again whenever needed!
gute Erfahrungen !
Ich habe bisher immer gute Erfahrungen mit FlexiRoam gemacht. Wenn es mal mit dem Empfang nicht geklappt hat, konnte ich direkt einen Kontakt per WhatsApp aufbauen – und mir wurde sehr schnell geholfen!
7 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hallo Christine, es freut uns sehr, dass Sie mit FlexiRoam durchweg positive Erfahrungen gemacht haben. Vielen Dank für das Lob für den schnellen Support per WhatsApp. Wir sind froh, dass wir Ihre Empfangsprobleme umgehend beheben konnten. Ihr anhaltendes Vertrauen bedeutet uns sehr viel.
Overall great app and functionality with a good customer service
Customer service via Whatsapp is very good - they were able to solve the issue easily
The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your plan in a fast Wifi at home than in the destination country.
Overall once the connection is established, everything works perfectly and nothing to complain.
I would wish for the developers to add a guide on how transfer the eSIM to another phone.
6 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Dennis, thank you for sharing your detailed feedback! We’re glad to hear you found the app easy to use and that our WhatsApp support was able to resolve your issue smoothly. Your suggestion for an eSIM transfer guide is very valuable, and we’ll share it with our development team. We’re happy everything works perfectly once connected, and we look forward to serving you again.
Excellent service
Excellent service. Very friendly and responsive. Thank You! 👍
6 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Sow Tat Chan, thank you so much for your kind words! We're delighted to hear you found our service excellent, friendly, and responsive. Your appreciation means a lot to us!
Very good assistance it was very helpful
Very good assistance it was very helpful
4 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Safaa, thank you for sharing your experience! We’re pleased our support was helpful and will continue striving to provide excellent service.
Svar från FlexiRoam Asia Limited
Hello Muhanad, thank you for your wonderful feedback! We're delighted to hear that our suppor team provided excellent service. Your satisfaction is our priority, and we look forward to assisting you again whenever needed.
Transferring e-sim from old iPad to new…
Transferring e-sim from old iPad to new had some hickups. WhatsApp-Ed flexo team and within 15 mins new e-sim and iPad operational for data transfer. Many thanks
3 juli 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Robert, thank you for your 5‑star review. We’re pleased to hear that our team was able to quickly assist with transferring your eSIM to your new iPad and have you up and running within minutes. Your recognition of our WhatsApp support means a lot to us.
Quick resolution
Flexiroam were very quick to resolve an issue regarding confusion over a data plan expiry date.
They extended the validity dates which was very helpful.
29 juni 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Mr Fisher, thank you for your 5‑star review. We’re glad to hear that our team was able to quickly resolve the confusion regarding your data plan expiry and extend the validity dates for you. Your feedback highlights the importance of responsiveness, and we’re committed to keeping that standard.
Svar från FlexiRoam Asia Limited
Hi Boisselle, we truly appreciate your kind words and 5‑star rating. It’s wonderful to know our customer service team was helpful and met your expectations. We’ll continue striving to deliver excellent support.
My problems to redeem my free Miles And…
My problems to redeem my free Miles And More data packages through FlexiRoam were solved thoroughly and I can now use the data packages. The FlexiRoam customer support team was responsive and reverted always within a few hours.
30 juni 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Rainer, thank you for your 5‑star review. We’re delighted to hear that our support team was able to resolve your redemption issue thoroughly and that you’re now enjoying your complimentary data plan. We appreciate your recognition of our responsiveness and will continue striving to provide timely assistance.
I had difficulties installing the eSIM
I had difficulties installing the eSIM. For some reasons I had a SIM plan. The customer service helped me switching from SIM to eSIM. No problems caused. Quick and easy via WhatsApp. Thank you!
29 juni 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Sebastian, thank you for sharing your experience! We’re glad our team was able to assist you in switching from SIM to eSIM smoothly. It’s great to hear the process was quick and easy through WhatsApp support. We appreciate your kind words and look forward to keeping you connected hassle‑free.
The service dropped out without me…
The service dropped out without me making any changes on my phone. I waded through complex instructions from AI then got passed to a person who gave me a further complex bunch of things to try to do. This service is in no way user friendly. Not recommended
25 juni 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Alan, thank you for sharing your feedback. We’re sorry to hear about the service interruption and that the troubleshooting process felt complicated. Your experience is important to us, and we’re committed to making our setup and support more user‑friendly. Please reach out to our support team at support@flexiroam.com and look for Donna so we can investigate this for you as soon as possible.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.