Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
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Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Se mer
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I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
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Företagsinformation
Skrivet av företaget
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Kontaktuppgifter
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service!
Excellent service!, this is my first choice of esim for travel
10 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Nathan, we’re thrilled to hear FlexiRoam is your go‑to eSIM for travel! Your trust and appreciation mean the world to us.
Very prompt response when i needed help…
Very prompt response when i needed help with connectivity. Recovery n remedial instructions were easy to read with clarity. There was follow-up when i didnt respond within a certain timeframe. Super happy with the attention time n Yes! issue was resolved :))
9 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Alwin, we’re delighted to know our timely response, easy‑to‑follow instructions, and proactive follow‑up made your experience stress‑free and successful.
Got my eSIM easily after getting a eSIM supported phone
Changed my phone to one that has eSIM compatibilty, and the assistance to get the eSIM was prompt
8 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello YM, thank you for your kind feedback. We’re pleased our team could promptly assist you in getting your eSIM set up after switching to a compatible phone.
I had issues with transfer my eSIM to a…
I had issues with transfer my eSIM to a new device. The team helped me within minutes to resolve my issue
8 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Fern, thank you for your wonderful feedback. We’re pleased our team could quickly assist with transferring your eSIM to a new device and resolve the issue within minutes.
Fastest support I have ever dealt with
Fastest support I have ever dealt with. Solved my problem right away.
8 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Osama, we’re thrilled to hear this! It’s great that our team solved your problem right away and delivered the fastest support you’ve ever had.
Had to change phones
Had to change phones. Within minutes everything worked again . Perfect assistance
7 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
HI TG, we’re so happy to hear everything worked perfectly after your phone change! Thanks for trusting us, we’re always here to make things easy for you.
Long time with FlexiRoam
Long time with FlexiRoam, about 5 years now. They are providing excellent roaming opportunities and their Helpdesk service is one of the best what I have seen so far. Absolutely recommended.
6 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Tamas, thank you for being with Flexiroam for 5 years. We’re honored by your trust and delighted that our roaming services and Helpdesk support have consistently met your expectations. Your recommendation means a lot to us.
I am a long haul flight attendant
I am a long haul flight attendant. I’m a happy customer, Flexyroam is very reliable. The online customer support is very good, too. I need help when I get a new phone and usually mess up with the settings. They are helpful and very patient. Highly recommended.
4 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Giuliano, we truly appreciate your kind words! It’s wonderful to know Flexiroam has been a reliable companion for your long‑haul journeys, and that our team’s patience and support helped with your phone setup. Your trust inspires us every day.
Buena atención al servicio
Buena atención al servicio. Resolvieron mi incidencia y conseguí continuar usando Internet 5G sin problemas 👌🏼
4 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hola Nico, ¡agradecemos mucho tus amables palabras! Nos alegra saber que nuestro equipo de soporte te ayudó a conectarte a internet con 5G sin problemas. Tu satisfacción es muy importante para nosotros.
Very helpfull team..
Very helpfull team... thank you so much for ur support.
100%
4 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Farid, thank you for your kind words. We’re delighted to know our team’s support was helpful and appreciated. Your satisfaction motivates us to keep delivering excellent service.
Quick response and help me to resolve…
Quick response and help me to resolve all problems
4 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Paris, we truly appreciate your feedback! It’s wonderful to know our fast support was able to resolve everything for you. Your satisfaction is our goal.
Fantastic troobleshooters.
There customerservice is always fast and quick to help and solve problems.
3 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Arnoud, thank you for your wonderful feedback. We're glad our customer service team consistently provides fast and effective support to resolve issues quickly.
AI email support!
Terrible experience with this company. I wouldn't buy from them after this.
Customer support is very quick, almost too quick. And look how fast they respond to my Trustpilot review, within hours. Then almost immediately, I received an email from Trustpilot saying the business requested more information.
Considering how many glowing, near-identical reviews this company has, that kind of follow-up feels like an effort to keep negative feedback quiet. Whats interesting is there are glowing feedback daily from users with minimal reviews to their name.
Anyways, throughout the customer service interaction, responses came almost instantly with near identical phrasing, no real comprehension of the issue, and no progression toward resolution.
The behavior was consistent with AI scripted interaction rather than a human representative. The pattern was clear: repetitive, deflective, and evasive, especially around the Mastercard entitlement question.
There are now many other eSIM providers who offer reliable service and authentic support without this kind of behavior. I would recommend choosing them instead.
20 januari 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello JustMe, we sincerely apologize for the frustration you experienced. While our goal is to respond quickly, we understand that speed must be matched with genuine comprehension and effective solutions. Your feedback helps us improve. Please contact us at support@flexiroam.com and ask for Donna so we can personally look into your concerns.
Superb service!
I sincerely would like to express my appreciation for the friendly and knowledgeable service I received when transferring my account from one phone to another.
2 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Mic, we truly appreciate your feedback! We're glad our team could make your account transfer smooth with friendly and expert service. Your trust means a lot to us.
Wprawdzie nie otrzymałem tego
Wprawdzie nie otrzymałem tego, czego się spodziewałem, ale konsultant zaproponował rozwiązanie, które mnie satysfakcjonuje.
BTW: dodanie informacji o deadline aktywacji planu PRZED jego zakupem pozwoliłoby uniknąć niechcianych zakupów.
1 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Witaj Dariuszu, dziękujemy za podzielenie się swoim doświadczeniem. Cieszymy się, że nasz zespół wsparcia był w stanie zapewnić rozwiązanie, które spełniło Twoje potrzeby. Twoja sugestia dotycząca zaznaczenia terminu aktywacji planu przed zakupem jest bardzo cenna i weźmiemy ją pod uwagę, aby pomóc klientom uniknąć niechcianych zakupów w przyszłości.
Very good CX experience!
30 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Muhamed, thank you for your 5‑star rating! We’re delighted to know you had a very good customer experience with us. Your feedback motivates us to continue delivering excellent service.
Thank god for the WhatsApp chat
Thank god for the WhatsApp chat, I was trying to activate my esim while I was boarding the plane and it wasn’t working, the person I spoke to was able to help me and my e-sim is now ready to use :) would 100% recommend.
30 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Natalia, thank you for sharing your experience! We’re glad our WhatsApp support team was able to assist you promptly even while you were boarding your flight. It’s great to know your eSIM is now ready to use, and we truly appreciate your recommendation.
It’s easy and fast to install
It’s easy and fast to install and it has good reability. It’s great that you have very fast customer service via WhatsApp, which are very helpful, especially if you’re traveling.
29 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Anna, thank you for your wonderful 5-star review! We’re so glad to hear that you found FlexiRoam easy and quick to install, reliable during your travels, and that our WhatsApp support team was able to assist you promptly. Providing fast and helpful customer service wherever you are is very important to us. We truly appreciate your support and look forward to keeping you connected on your future journeys!
Svar från FlexiRoam Asia Limited
Hello Julia, thank you so much for your 5-star review! We’re delighted to hear you had a positive experience with our customer service team. Your kind words mean a lot to us, and we’re always here to help whenever you need assistance.
My immediate SOS support while Maxis…
My immediate SOS support while Maxis not working at all in Maldives. Happy and glad that Flexiroam help me to stay connected in Maldives for my business phone.
16 april 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Li Mun Thong, thank you for sharing your experience! We’re glad Flexiroam kept you connected in Maldives when you needed it most. Your trust means a lot to us, and we’ll continue striving to provide reliable service wherever your business takes you.
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