Customer service via Whatsapp is very good - they were able to solve the issue easily The app is easy to use, it only is programmed badly, so it takes very long to load - so rather activate your pl... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My second time to deal with the support team via WhatsApp, and yes quickly and promptly the issue was resolved, well done team and thanks alot...
Företaget har svarat
Had a problem getting my e-sim to work whilst on holiday in Croatia. Reached out to their support team via WhatsApp chat. They were brilliant with really quick responses and clear steps to resolve t... Se mer
Företaget har svarat
I was totally stuck after buying a data plan but couldn’t activate it. With the help of the customer service through WhatsApp, my problem was solved.
Företaget har svarat
Företagsinformation
Skrivet av företaget
FlexiRoam’s versatile network spans 520 network operators in over 200+ Countries and Regions, making it the preferred service for consumers and travellers worldwide.
Kontaktuppgifter
UNIT 05, 4/F, ENERGY PLAZA, No. 92, GRANVILLE ROAD, TSIM SHA TSUI EAST, Hong Kong
- +60132047800
- cex@flexiroam.com
- flexiroam.com
4,7
Utmärkt
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Due to mobile exchange I needed help to…
Due to mobile exchange I needed help to get everything working again. I had a short chat with the support with good and fast help.
Everything is running again!
27 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Volker, thank you for sharing your experience. We’re glad our support team could quickly assist with your mobile exchange and get everything running smoothly again.
Good to Better Experience
A couple of times, the connection is not working. But the customer service is at it sorting it out right away. Overall good to better experience.
27 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Dong, thank you for sharing your experience. We’re glad our team was able to quickly assist when the connection had issues. Your feedback helps us improve, and we’re committed to making your service even smoother moving forward.
Fantastic customer support
Fantastic technical and customer support. I had problems with reinstalling e-sim to my new device. I had no access to the old one. The issue was resolved quickly and professionally.
26 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Viktoria, thank you for your kind words! We’re glad our team could quickly and professionally resolve the eSIM reinstallation issue on your new device. Your feedback motivates us to keep delivering excellent support.
Fantastic support and customer service 24/7
Everything works good in Europe. There were some technical problems, but they have really good support that helps a lot and very fast.
24 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Yury, we appreciate your honest feedback. While technical issues can happen, we’re glad our support team was able to assist you quickly and effectively in Europe.
Amazing product and customer service!
23 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Jeihan, thank you for your 5‑star review. We’re delighted you’re enjoying the product and that our customer service met your expectations.
Great help from the supporting team
Great help from the supporting team! Easy installation of the esim and great offers🙏
23 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Karen, we’re grateful for your kind words. Knowing our support team made the process easy and that our offers impressed you means a lot to us.
Quick customer service via Whatsapp
Access service issue advice was rendered promptly and accurately via Whatsapp
23 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Helena, we’re glad we could assist you quickly! It’s wonderful to know our WhatsApp support gave you the accurate guidance you needed right away.
eSIM that works globally as per the…
eSIM that works globally as per the plan. Amazing assistance to troubleshoot if any issue. They are fast , professional, patient and will help you until it is solved .
22 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Yasmin, thank you for the 5‑star review! We’re glad your eSIM worked globally as planned and that our team’s fast, professional and patient support made troubleshooting easy.
The support was quick and effective.
20 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Nebojša, thanks so much for sharing! We’re delighted our team could assist you quickly and effectively.
Great Assistance
I was having problems accessing and redeeming my Flexiroam plans provided through the Mastercard travel experiences. The whole team at Flexiroam were very helpful and patient, in getting the issues resolved. Special mention must go to Jess, who personally helped me get the issues resolved. Once set up, the system works very well.
18 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Kevin, thank you for sharing your experience with Flexiroam. We’re delighted our team’s patience and support helped resolve your Mastercard travel plan issues. A special thanks goes to Jess for her dedicated assistance. We’re glad to hear the system is working smoothly for you now.
Customer support was excellent
Customer support was excellent! I needed help to fix something and they were so patient and helpful.
14 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Dominique, thank you for your kind words! We’re delighted our customer support team could assist you with patience and care. Your feedback motivates us to continue improving and deliver even better experiences.
Svar från FlexiRoam Asia Limited
Hi Andy, thank you for your kind words! We’re glad our team was able to resolve your issue effectively and on the spot. Your satisfaction is our priority, and we appreciate your trust in our service.
Gentilezza e disponibilità
La gentilezza e la disponibilità del personale flexiroam nell'assistermi a risolvere il problema (SIM smagnetizzata) è stato assolutamente super. Grazie
13 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Giovanni, thank you for sharing your experience! We’re delighted to hear that our staff’s kindness and helpfulness made resolving the demagnetized SIM issue smooth for you. Providing superb support is always our goal, and your appreciation means a lot to the team.
Excellent and clear assistance by live…
Excellent and clear assistance by live agent.
13 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Wee Kwek Lee, thank you for your wonderful feedback! We’re glad our live agent was able to provide you with excellent and clear assistance. Your satisfaction means a lot to us, and we’ll continue striving to deliver the same level of support every time.
Amazing service and support I have been…
Amazing service and support I have been using for 8 years with three accounts for my family sharing global internet and always happy
13 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Tarik, thank you so much for your continued trust and support over the past eight years! We’re delighted to know that our service has been reliable for your family across three accounts, keeping you connected globally. Your loyalty means a lot to us, and we’re always happy to provide the service and support you deserve.
The app supports instant help
The app supports instant help. I encountered a problem and it was resolved quickly. Thank you so much! I highly recommend this app.
12 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi Abdahl, we’re so happy to hear your problem was resolved right away! Thank you for recommending our app, we truly appreciate your support.
Excellent it was a wonderfull help
11 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Saner, thank you for your kind feedback. We’re delighted our team could provide excellent service and the helpful support you needed.
Réponse ultra rapide sur WhatsApp suite…
Réponse ultra rapide sur WhatsApp suite à une perte de réseau via e SIM FlexiRoam.
Problème réglé en peu de temps. Bonnes explications. Merci
10 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Bonjour Muriel, nous sommes ravis d'avoir pu vous aider ! C'est formidable d'apprendre que notre réponse rapide et nos instructions claires ont permis de résoudre votre problème d'eSIM facilement et sans stress.
Installing FlexiRoam on new IPhone
For installing FlexiRoam on a new IPhone I needed help from the helpdesk. They were quick in responding, clear in instructions and friendly in communications. It is the second time I needed them for support because, as a 65 old lady, it is not always easy but FlexiRoam makes it work for me!! Thanks.
10 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hi JBW, we’re so glad our team was able to assist you promptly and clearly. Your trust means a lot, and we’re happy FlexiRoam makes staying connected simple for you
Execelent Service they are always there…
Execelent Service they are always there when I have questions and helped all the time . That's how the Customer Support should be. Wow
10 maj 2026
Omdöme utan inbjudan
Svar från FlexiRoam Asia Limited
Hello Natalie, thank you for your glowing feedback. We’re delighted our customer support team was able to consistently assist you and provide the excellent service you deserve
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.