Fishpond.com Omdömen 

The buying process was good. Communication was strong as well. Props on those two points.

I got notification that shipping had occurred, but the tracking indicated that the label had been created, but the item had not shipped yet. Not bad service, just a thing.

Shipping was quicker than estimated, which was also a plus.

Items need better packing. Two of the corners of the box were dented along with a spot on one edge. All of this packaging damage carried through to dings in the book. That is a bummer as I was adding this book to my collection. I didn't raise a dispute as I didn't want to invest the time in that.

Quality product, excellent service, reasonable pricing, fast delivery.

Delivered and accurate.

It provides a website that easily allows you to check if the item is readily available and then place an order.

This website is selling my products without my consent and charging a ridiculous amount.
I will be contacting my attorney - DON'T USE THIS COMPANY!!!

UPDATE: Fishpond - Really??? go on your website, search my business name (Be Natural Organics) and remove the 14 products you illegally posted on your site. You did not provide a way for me to respond so I am forced to respond here.

UPDATE: The email address Catharine gave me in a nonworking email. This is such a scam!!!

Accepted an order, gave me confirmation of it being accepted, didn't hear any word for a month, and then tell me I cancelled my order (which I didn't nor did I EVER recieve ANY notification suggesting it was cancelled). Spent a month trying to check my order status/update, and the website is so trash it lets you think you have an order, but won't list it cancelled, progressing, refunded, ANYTHING. JUST blank. Customer service was mediocre, bare minimum, offering no solutions no empathy, no "for next time", is an absolute joke (as someone whos been in customer service for about 10 years, I know what Im talking about) better off trying to make the product you want than going through them. Still waiting for confirmation of cancellation and check to see if they even refunded my money.

@Catherine: can't seem to reply to you so adding here. Hi Catherine, thanks for reaching out. Apologies for the delay. The matter has been "resolved" if you can call it that. I was promptly given a refund when i mentioned that the company had no problem cancelling with no notification but somehow keeping my money. Again, no empathy or manners. No attempt at resolution anywhere except here where it's public and people can see, refund should have gone through automatically with the alleged cancellation, and overall just overwhelming signs of tone deafness from the staff involved (not here, you're fine). 0/10 still don't recommend.

Ease of ordering and I was kept informed of the books journey to my home.

Ordered same item twice no correspondence no money taken . If not a scam incompetent

Was last one they had on a discountinued item for my 3 year old granddaughter.

Tried to order the same product 5 times from their website. Tried to pay both through Paypal and Credit Card. After the orders kept disappearing, I contacted Customer Service. Supposedly, their Fraud Team kept flagging and canceling my orders for no reason. They told me they would discuss with their colleagues to stop flagging the orders so that it goes through. Total BS. They do nothing except write ‘we’re sorry’ and ‘we’re checking’ without any actual result. They just keep stringing you along until you give up. I suspect they don’t have the actual item on stock at all.

EDIT 2: After “Catherine” reached out to me by email and assured me that the issue had been resolved, I placed another order. Guess what? Same thing happened! Order got canceled and Catherine “will check what went wrong”. This is a fraudulent website; avoid it at all costs.

EDIT @Catherine:

Take your pick:
#90014903
#99025048
#92606978
#92923619
#99955213
#95131872

EDIT @Eve: after almost a dozen orders, I received the WRONG product. The ordered product shows Spanish. The received product is French. Totally useless to me. I expect to be reimbursed in full for the amount that was charged to my credit card.

I bought it this website
I didn’t use it yet
Bought the cleaning telescope extension

WHEN I SAW YOUR WEBSITE I WAS COMPLETELY HOOKED BECAUSE YOU DESCRIBED THE ITEMS THAT ARE LISTED FOR SALE WITH GREAT ACCURACY AND COMPLETE DETAIL. I WAS REALLY IMPRESSED WITH YOUR WEBSITE AND HOW YOU HANDLED MY ORDER. EVEN THE TRACKING INFO AFTER CHECK OUT WAS COMPLETED WAS EASY AND THOROUGHLY DESCRIBED IN EASY AND SHORT TO THE POINT DETAIL.

Excellent Ship, Cheap Price! Highly recommended.

USELESS WOULD BE A COMPLIMENT. DO YOURSELF A HUGE FAVOUR AND DO NOT BUY FROM THIS COMPANY.

MY Timeline: Order #95153022

Order 95153022 placed: 15 / 06 / 2022

Initially contacted them to cancel the order nearly a month after the order! : 06 / 07 / 22 (as this was needed for a wedding in early July)

Told 07 / 07 / 20 : "You can cancel items from your order through My Fishpond "
- This functionality **isnt** available for an order that should have been delivered weeks ago, so was instructed to wait for the order to arrive so I can return it!!!

Contacted by Fishpond telling me I can cancel the order: 12/ July / 22:
"Unfortunately your order hasn't arrived in the time we originally expected it to.
We will give the item a couple more weeks to arrive in case it is just late. If it hasn't arrived by then, we will cancel the order.
If you prefer not to wait another couple of weeks in case it does arrive you can cancel the order at any time through"
- Again, this functionality **isnt** available for an order that should have been delivered weeks ago.

The link did not work so I emailed you: 12/ July / 22:
"Please cancel and refund my order."

NO RESPONSE

BOOK ARRIVES: 30 / 08 / 22

THIS IS PATHETIC CUSTOMER EXPERIENCE.

STILL TRYING TO GET A REFUND.

-------------------------------------------------------------

IN RESPONSE TO "I don't see any emails from you other than to request to cancel which we responded to with the instructions on how to do it."

*** REFUND HASN'T COME THROUGH.
*** NOT SEEING ANY EMAILS? CONVENIENT
*** INSTRUCTIONS SENT DONT WORK FOR ORDER THAT ARE OUTSIDE OF THEIR USUAL CANCELATION TIME... AND SEEING AS WE ARE MONTHS LATER... PRETTY USELESS

Authentic product at huge discount!
Super fast shipping. Wonderful transaction 😊

ORDERED A BOOK FROM THEM THEN I REALIZED THE ORDER WOULD ARRIVE IN 1 MONTH, SO AFTER JUST 1 DAY I DID CANCEL THE ORDER, HOWEVER AFTER 1 WEEK THEY WRITE ME THAT THE ORDER WAS SENT AND THEY DIDNT RECEIVE MY REQUEST TO CANCEL THE ORDER, WHICH I KNOW IT WAS A LIE BECAUSE I SENT THE REQUEST THROUGH AMAZON AND I GOT THEIR RECEIPT.

Happy with cd. No damage to case and cd plays

My order was cancelled and so I reordered the item only to see that a month later my original order had been reinstated and I got charged for both orders without my knowledge or input. No warning or anything?!?!

On top of that, I contact customer support to fix the issue and after giving over my two reference numbers for my orders I was just left with no responses?!?!

Just absolutely horrendous service altogether and would never suggest anyone to buy from here unless they actually can fix these issues and for some reason I’m the only person being ignored 🤷‍♂️