Fishpond.com Omdömen 

592
TrustScore 2 av 5

2,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I ordered a loungefly backpack. By the time I received my order over a month later, they had switched the listing info to a random Funko pop. I had a screenshot and email showing my original order inf... Se mer

Betygsatt 1 av 5 stjärnor

Worst company to deal with in history!! Ordered 1 album and 1 dvd 4 weeks ago,tracking still shows nothing.sent numerous emails that were never answered even though website says emails answered within... Se mer

Betygsatt 1 av 5 stjärnor

This is a scam site. They promised to deliver within 4 weeks and then extended for 4 more weeks with product they dont even have and when I cancelled (which they always push buyer to do that next to... Se mer

Betygsatt 3 av 5 stjärnor

[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Se mer

Företaget har svarat

Företagsinformation


Kontaktuppgifter

2,0

Dålig

TrustScore 2 av 5

592 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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2,0

Alla omdömen

(592)

23 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

I never received the item ordered from…

I never received the item ordered from these people! Would NOT use again !!!

13 april 2023
Logotyp för Fishpond.com

Svar från Fishpond.com

Hello Robert,

I looked into your order and we emailed you that you will receive your order between the 1st - 5th of May.
The address you entered was incorrect. The tracking link shows it went out for delivery yesterday and went back to the UPS facility. Please contact them to arrange a re-delivery.

Kind regards,

Catherine

Betygsatt 5 av 5 stjärnor

Outstanding!

Had made a purchase of a Blu Ray that’s only being manufactured and sold in the Oceanic region. It was nicely packaged and delivered all the way to my residence in the UK. Will be purchasing again. Strongly recommend shopping here.

9 april 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I still have not received my item

I still have not received my item. The postal service also has not yet received it. Are you guys legit?

24 februari 2023
Logotyp för Fishpond.com

Svar från Fishpond.com

Hello Nan,

Our promise date to you has not passed and the tracking link shows the item is still in transit. I have now emailed it to you for your convenience.

Please contact us if you do not receive your order by March 27th and we will process your refund.

Kind regards,
Catherine

Betygsatt 1 av 5 stjärnor

FRUSTRATION !!!…

I have had an account with Fishpond for a considerable time, but today I just want to scrap it ! Selected an item to purchase ,then went to account to pay but it would not accept my account address ! Tried 3 times but always refused, so I cannot purchase my selection! Can someone explain, it keeps telling me that my address is incorrect ! I think that after using this address for the past 20 years that I should know it !

5 mars 2023
Omdöme utan inbjudan
Logotyp för Fishpond.com

Svar från Fishpond.com

Hello Derek,

I apologise for the frustration this has caused you.

I looked up your account by your name and I see the last time you purchased through us was in 2018. I'm not sure if this is you or not, can you please confirm if you had a PO Box 2193? If so, I will email you directly or call you to find out what the issue is and resolve it for you.

Kind regards,

Catherine

Betygsatt 3 av 5 stjärnor

I would love to give a better review…

I would love to give a better review but I HAVE NOT received the product yet

9 februari 2023
Logotyp för Fishpond.com

Svar från Fishpond.com

Hello Joseph,

According to the tracking details, your order is en route and will be delivered well before our promise date of 7 Mar 2023.

If you have any further questions, you can contact us directly and will be more than happy to help you.

Kind regards,
Catherine

Betygsatt 1 av 5 stjärnor

Had to get refund from PayPal

Had to get refund from PayPal, don’t deal with this shonky company.

19 december 2022
Omdöme utan inbjudan
Logotyp för Fishpond.com

Svar från Fishpond.com

Hi Gary,

I apologize for any frustration or inconvenience this has caused. Based on our previous conversation, you failed to cancel this order, and we have advised you to file a return as soon as you receive the item so that we can issue your refund. Because you have filed a dispute with PayPal, I am unable to refund you until this process is completed.

I'll send you an email with instructions on how to file your return.

Kind regards,
Catherine

Betygsatt 1 av 5 stjärnor
Logotyp för Fishpond.com

Svar från Fishpond.com

Hello Dolores,

When a customer places an order, we provide them an expected delivery window so they are informed of when they might anticipate receiving their goods. According to our records, your order should arrive between January 12 and January 19 of 2023, on average. But if your order doesn't show up by the most recent anticipated time, please let me know.

Kind regards,
Catherine

Betygsatt 1 av 5 stjärnor

We placed an order on 12/11/2022

We placed an order on 12/11/2022 , we cancelled the order , however you were quick to take my money, at least let me know are you still sending the order, if not how many months will it take for me to get my money back!! My order number is 954123656

11 december 2022
Omdöme utan inbjudan
Logotyp för Fishpond.com

Svar från Fishpond.com

Hello Ingrid,

Please check your account. A refund was made on the same day that you canceled your order. I will email you directly with proof.

Kind regards,

Catherine

Betygsatt 4 av 5 stjärnor

Nice product and good price

Nice product and good price, decent shipping time. I got for my grandson to replace one he had before. Thought I was ordering same one but this one is at least twice as big as the original. I know he'll like it but really big for keychain. Otherwise, great service!

9 december 2022
Betygsatt 1 av 5 stjärnor

Unlawful and illegal

Consider yourself lucky if you took the effort to read this review before confirming your purchase on Fishpond. I definitely didn't and have paid the painful price for it. Scammers would be a kind word to describe them and their business ethic, if it exists at all.

Overcharged on a simple order, refused to refund me back to the rightful listed amount paid. After back and forth of multiple emails, received the same stock reply from 'Jaiko', 'Margie' and 'Jiva' each reciting the same spiel (how convenient that they don't have a phone line or an address to reach them - red flags should be blazing right now). They are probably the same person or bot, wouldn't put it past them.

They refuted their own order charge form including how much I was overcharged by. Instead kept redirecting me to other parties ('please check your bank statement again' - then 'did you check with your phone provider if it wasn't sent somewhere else' when I confronted them with a letter from my bank detailing the amount, transaction ID of the overcharge and the RECEIPTS). They will mislead and misdirect you and keep doing so hoping to wear you down. Once I realised their modus operandi, I went straight to (www.)consumerprotection.(govt.nz/) to report this dishonest business. I strongly suggest you do too - for those in the below reviews who have been cheated similarly.

Shame on you for cheating everyday people of their hard earned money. Word of advice for ordinary folk out there: AVOID AVOID AVOID. They are not worth the extra $5 saved, go to the more reputable seller to get your item instead. It will save you money and a few years of your life you will never get back. And guess what, even my initial order? Never arrived. This constitutes enough evidence to lodge a formal police report, which I have done so.

1 oktober 2022
Omdöme utan inbjudan
Logotyp för Fishpond.com

Svar från Fishpond.com

Hi James,

I'm sorry to hear about this. Are you able to provide your reference number so I check what happened and be back in touch as soon as I have an update on this?

Kind regards,
Catherine

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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