Fishpond.co.nz Omdömen 

Placed an order on June 13th for a book. No update/communication sent at all. Have just found out (now 7th August) that it’s been re-ordered from supplier and estimated to be shipped on 20th August.

19 Jun: Ordered 13x copies of a book, charged $300+, ships from UK eta 31 Jul to 14 Aug.

27 Jul: Update that there is a delay. Will wait two weeks

5 Aug: “Oh no! Something has gone wrong, and our supplier is now out of the book”

Pretty terrible service given the length of time.

Finally cancelled my book order after months of waiting. There were exhaustive email communications to try and get an open and reliable response about the delay and an endeavour to get a delivery date that was not continually being extended into the future - but to no avail.
All my attempts to get an understanding of why Fishpond could not be more specific about progress status updates between them and any sources were completely ignored.
This is completely unacceptable in today’s world of logistics technology.
Their business model is obviously to simply resubmit your order to a source they have on a register and then just wait to see if they receive a copy that they then forward on to you.
It will be interesting to see how long the refund process takes from the many complaints I have now read about.
Won’t trust Fishpond with any further orders.

Order got cancelled because wrong stock but they were very communicative about it and I got fully refunded.

I've been buying from Fishpond for years. They have great prices and products I can't find easily elsewhere.

Price was excellent. Shipping was a little long, but I didn’t need it right away, so I didn’t care. I hope to order this product again.

They give you a date to expect your item, but when that date comes up they email saying to wait another 2 weeks.

I dont mind waiting for products but this is rediculous! Its more than a month and still no delivery date!

I buy a lot of my music through various channels and I find Fishpond to have great prices. Delivery price is sharp. If an item is not available a refund is usually in the bank within 3 days.

The bread is always super fresh. I love love love my faux fur bed cover throw. I enjoy the variety I'm experiencing atm. Delivery is excellent.

Ordered a product over two months ago. I had to enquire after the first month to hear was not completed. No communication. Now it's been reordered. Iv waited about 9 weeks. Alli espress shein ebay or any place have been within the two week period, even from Europe and states. I'll never buy from fishpond again. Cheaper prices don't mean good service at all or communication or fast delivery. They literally had it on a boat. Unbelievable..Update it arrived today. 2 and halve months later. DAMAGED. How's that.. DAMAGED

Made 3 separate pantry orders over 2 months and all 3 had been packaged terribly. Crushed biscuits and cereal because heavy goods put on top. Also open shower gel which leaked throughout box. Products that have been cut with a knife and placed in box with contents all spilled out. No care given at all! Even when contacted they didn't really care and state it is an isolated incident (3 times?)

I ordered from the pantry menu, little did I realize that three weeks later I would be still waiting for all of my product until the 7th of July this is still not guaranteed to arrive.
Do not order from this store, you are wasting your time and money..the refund process is also flawed and there is no notice that products will take a month to recieve.

Great company. Anything that is out of stock gets an automatic refund. Perfect for music lovers

Abysmal customer service when trying to locate a missing order. I have used Fishpond a lot over the years but recently they have really dropped the ball, shifting blame for a missing order, not supplying requested information and not adhering to their own refund process. I am highly unlikely to use them again.

Do not buy anything from this company if you are hoping to receive it within the same year. Placed an order a month ago, when I check the status of my order it’s still placed! Absolutely shocking

Often, prices of pantry items are cheaper than large national grocery chains, especially in the super-special price category. Although sometimes packages are delayed due to shipping issues, the customer response team is quick to reply to emails and sort out problems.

Order placed.
Expected delivery date was 4 weeks away.
Tracking updated to say item was at their GB fulfilment centre.
Expected delivery date passed....
Email received saying the supplier hadn't supplied the item and it was on back order (despite tracking saying they had received it at their centre).
Now I'm waiting two extra weeks for the "supplier" to decide if they have it in stock.

Are we not living in 2026 anymore? This item is coming from the UK, not via the Strait of Hormuz.
Why does this all take so long, with so much uncertainty?

I'm convinced that fishpond is either a scam or some type of pyramid scheme where they take your money, put it in high yield investments for two months before just giving it back to you.

If you actually want the thing you buy to arrive, don't bother buying it from Fishpond.

Super easy to order. Good communication. Good prices. Plus, I don't have run the gauntlet of Paknsave dodging smelly people, people in pajamas, and whole families blocking the isle.

The prices are comparable to the regular supermarkets. There's regular deals where shipping is free!

I have only had one order not arrive and that was communicated to me clearly and a refund issued in a timely manner.

Fishpond is a very untrustworthy trader they make conact impossible and don't deliver the goods, I have tried very hard to get a refund to no avail it is now into 2 months & still no sign of a refund or any contact at all, this company are suspect and now I would say thieves..
Don't even consider dealing with this suspect company they are an untrustworthy trader...