Finally cancelled my book order after months of waiting. There were exhaustive email communications to try and get an open and reliable response about the delay and an endeavour to get a delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the pac... Se mer
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently d... Se mer
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... Se mer
Företagsinformation
Om Fishpond.co.nz
Skrivet av företaget
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Kontaktuppgifter
Australien
- fishpond.co.nz
3,8
Bra
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered book came within the time frame…
Ordered book came within the time frame allocated, and to have the ability to track was great!
24 april 2025
Very fast and efficient service.
23 april 2025
Great site to buy
Has a huge catalog, has better prices better than other sites and they provide great service
23 april 2025
Service is great
Service is great, I buy a lot of CD’s but I think it’s due to the couriers that many cases get broken.
23 april 2025
Quick delivery.
23 april 2025
The book arrived in good condition
The book arrived in good condition. It just takes some time to get to New Zealand. That's the only negative thing.
22 april 2025
I ordered a copy of a Rabbi looks at…
I ordered a copy of a Rabbi looks at the afterlife months ago
I received an empty package.I sent several emails with no response and noreplacement copy.I have been a customer for years.I am very disappointed.Genevieve Smith
5 februari 2025
Omdöme utan inbjudan
Svar från Fishpond.co.nz
Hi Genevieve,
Thank you for your feedback, and we’re truly sorry for the frustration you experienced. We understand how disappointing this must have been. Initially, the order number provided didn’t match our records, which delayed our ability to assist. However, we were able to locate the correct order and have since issued a full refund.
We appreciate your patience and your loyalty as a long-time customer. If there’s anything more we can do to assist, please don’t hesitate to reach out.
Kind regards,
Catherine
ordered an LP a month ago
ordered an LP a month ago, checked tracking to see it is being ordered and wont be sent out until May
Do not sell things that are not in stock.
25 april 2025
Omdöme utan inbjudan
Svar från Fishpond.co.nz
Hi there,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
We have sent you a message to get the order information and our Customer Experience team will then contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Quick help with a faulty delivery
I ordered three copies of 'Grief is the Thing with Feathers' but the parcel wasn't well sealed and only contained one copy upon delivery. I contacted Fishpond and they arrange for two more copies to be sent to me immediately. Wonderful service!
4 mars 2025
Omdöme utan inbjudan
Excellent communication and service
Excellent communication and service. Item competitively priced.
13 februari 2025
Omdöme utan inbjudan
Fishpond offers great service and quick…
Fishpond offers great service and quick follow up when necessary.
16 april 2025
Omdöme utan inbjudan
Possible scammers
Possible scammers. Avoid. Will automatically debit credit card premium fee of $49.95 if you don't advise them not to. No easy way to email them your valid concerns. Pathetic. M
15 april 2025
Omdöme utan inbjudan
Svar från Fishpond.co.nz
Hello Mark,
Thank you for your feedback. Just to clarify, no charge was made — we simply sent a notification in advance as a courtesy before the free trial ended, and your card was charged the next week.
Our customer service team will be reaching out to you directly to help resolve this, and we’re happy to assist with any concerns or cancellations.
Kind regards,
Catherine
I presum,e the book was "the enigma of…
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently defunct ! is this so? as an old the whole computer situation is made BEWILDERING!!! as confusing paperwork is a REAL PROBLEM ...an 1890 format would be GREAT WHO ,WHAT (specifically) HOW MUCH (price) . clear information is paramount. .the packaging was exellent,
26 mars 2025
Service was prompt and I was able to…
Service was prompt and I was able to track my purchase which arrived earlier than anticipated.
25 mars 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.