Finally cancelled my book order after months of waiting. There were exhaustive email communications to try and get an open and reliable response about the delay and an endeavour to get a delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the pac... Se mer
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently d... Se mer
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... Se mer
Företagsinformation
Om Fishpond.co.nz
Skrivet av företaget
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Kontaktuppgifter
Australien
- fishpond.co.nz
3,8
Bra
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great trade thank you .book in perrfect…
Great trade thank you .book in perrfect condition🙄
26 mars 2025
Great quick delivery
18 mars 2025
My go to place great service
19 mars 2025
Good selection better prices and …
Good selection better prices and delivery is always as they say. I give them top marks.
25 mars 2025
Good tracking but slow from UK supplier to Australia
Good tracking of where parcel was. Just took awhile getting from Uk supplier to Australia. Quick delivery to NZ however from Aussie. Good choice of books.
26 mars 2025
I really appreciate my Fishpond!
I really appreciate my Fishpond!! Browsing and buying is easy, deliveries are very fast and the packing is firm and protective. Definitely 5 star people!!
4 april 2025
Omdöme utan inbjudan
I bought a book in december they…
I bought a book in december they provided Aramex tracking after waiting for months said the parcel was lost amd provided me the refund. I went and bought the same book again as I needed the book. Again same happened and got the refund. So now I bought the book third time and this time too appears it is lost. I have been in touch with our mail services, and it appears that the parcel is not received by courier. Over the past few days, I had to make a number of phone calls to try and established where the parcel is, and I have no idea. Had to wait for five months just for one damn book whole semester is gone and no book at sight. Never buying again from fishpond. God dont want refund just send me the damn book.
Regards,
Santosh Gautam
Update : I have finally received my book. Also, got a positive response from fishpond. Updating the stars for positive response.
9 april 2025
Svar från Fishpond.co.nz
Hi Santosh,
We’re truly sorry for the ongoing issues with your order. We understand your frustration, and we’re taking this seriously. While a refund has already been issued, we know you’re still hoping to receive the book.
Please contact us directly, and we’ll do everything we can to assist with a solution. Thank you for your patience, and again, we apologize for the inconvenience.
Kind regards,
Catherine
Prompt delivery
25 mars 2025
3 books out of 7 ordered were lost
3 books out of 7 ordered were lost. Fishpond did not replace one that was available but at a higher price. The other two that I have been told that they will be replaced have not been received 3 weeks later and no further comms to provide an update.
24 mars 2025
Svar från Fishpond.co.nz
Hi Alexandra,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Our Customer Experience team will contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
Takes too long to deliver
Takes too long to deliver. The second time I have been waiting weeks. I am still waiting.
24 mars 2025
Svar från Fishpond.co.nz
Hi Molly,
We are sorry that you've not received your order.
However, according to the tracking, this order was delivered on March 25.
Our customer service team will contact you directly to provide further assistance.
Kind regards,
Catherine
Kept in the loop as to the great customer service progress of…
Kept in the loop as to the progress of my book and prompt delivery
20 mars 2025
Great communication and I received my…
Great communication and my order was quick to arrive.
20 mars 2025
A happy return buyer
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the packaging material. I have found with our postal-courier providers they aren't all that fussed about handling. Upon receipt of item/s they have arrived split open - not all, the odd occasion. Thankfully without too much damage done.
20 mars 2025
Items taking a month to arrive is a…
Items taking a month to arrive is a joke. And I had one item re ordered when It should have already been delivered.
3 april 2025
Omdöme utan inbjudan
Svar från Fishpond.co.nz
Hi Jimmy,
We are sorry to hear that your order hasn't arrived yet.
Please let us know the order number so we can get that sorted for you straight away and find out what has not gone according to plan.
Our Customer Experience team will then contact you directly.
Kind regards,
Catherine
I am still waiting for my parcel that…
I am still waiting for my parcel that is long overdue, I have been in touch with our mail services, and it appears that the parcel is still at Fishpond warehouse. Over the past few days, I had to make a number of phone calls to try and established where the parcel is, and I have no idea. regads Malcolm
18 mars 2025
Svar från Fishpond.co.nz
Hello there,
That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.
Our Customer Experience team will contact you directly to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
They have great prices for books and…
They have great prices for books and offer worldwide free shipping, no subscription or anything like that required. Amazing service with tracking all the way to your door.
They do take a bit to send out preorder items but for the price it's worth the wait.
14 februari 2025
Omdöme utan inbjudan
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