Finally cancelled my book order after months of waiting. There were exhaustive email communications to try and get an open and reliable response about the delay and an endeavour to get a delivery... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am a return purchaser and over the years I have been dealing with Fishpond the service give has been excellent. I've never had an issue. One minor matter that probably could be improved is the pac... Se mer
I presum,e the book was "the enigma of reason" it arrived very quickly ...from where i am not sure as it had NO paper account! . I believe things are pretty chaotic , amazon is apparently d... Se mer
Fishpond is my go to website for Groceries! When I discovered Fishpond had a Pantry section I scrawled thru 78 pages of grocery items and was surprised at the extensive range and the exception... Se mer
Företagsinformation
Om Fishpond.co.nz
Skrivet av företaget
We’re a friendly and hard-working team with a passion for selling great products online. Since 2004, we’ve been delivering an exceptional shopping experience to customers worldwide, offering a vast selection of books, music, and movies at competitive prices.
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
With over two decades of e-commerce expertise, we have built a trusted platform that connects shoppers with high-quality products from reliable suppliers around the globe. Our goal is simple: to make online shopping easy, affordable, and enjoyable for everyone.
Fishpond operates internationally, with dedicated websites serving customers across multiple countries. We have strategically placed warehouses in New Zealand, Australia, the United Kingdom, and the United States, allowing us to efficiently store, process, and ship orders with speed and reliability.
What we offer:
- Books – A diverse collection ranging from bestsellers to niche titles, catering to all interests
- Music – A broad selection of albums and genres, from timeless classics to the latest hits
- Movies – An extensive catalogue of films and TV shows for every taste
At Fishpond, we believe in making online shopping better - one great product at a time. Whether you’re looking for your next favourite book, album, or movie, we’ve got you covered!
Visit us at Fishpond.co.nz and start exploring today!
Kontaktuppgifter
Australien
- fishpond.co.nz
3,8
Bra
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Just seemed to take a long time to get…
Just seemed to take a long time to get here but pleased to have it.
5 maj 2025
Great customer service.
Very happy with the delivery of my little book. 121 Tips for Better Bridge by Paul Mendelson is a brilliant book for any bridge player.
28 april 2025
So easy to order. So easy to order online and the book…
So easy to order online and the book arrived pretty fast after payment made. I was kept informed on delivery.
28 april 2025
Quick and efficient service
28 april 2025
Ten characters and more
28 april 2025
It’s a shame there’s not a zero star…
It’s a shame there’s not a zero star option. 7 weeks for delivery??? Gotta be some sorta joke, much like the “tracking information” was. I was honestly shocked it even arrived. I will never use fishpond again, I’d rather pay the extra few dollars and get a book from a reputable website that delivers with haste.
5 maj 2025
Svar från Fishpond.co.nz
Hi Steve,
We're very sorry your order took so long to arrive. We understand how frustrating that must have been, and we agree—this isn't the experience we aim to provide.
We've looked into what went wrong and identified an area in our process that needs improvement. We're working on fixing this so it doesn’t happen again.
We know this situation was disappointing, but we hope you'll consider giving us another chance in the future. We’re committed to doing better.
Kind regards,
Catherine
Don’t order from them if you really want a series of books.
I would give 0 stars if I could, I ordered a series of books back on the 1st of April and was told the estimated date of arrival was between April 25 and May 2, I emailed on around the 23rd of April enquiring what was happening because other than the order acknowledgement I was left in the dark, I got a response from “Jiva” telling me it was on its way from UK and it’s still within the timeframe given in the order acknowledgement, cool, I emailed again around the 6th of May asking where it was because it was now past the date of which I was given and there was nothing sent to me to say about it being behind or what was happening, got a response from a “Jiva” again saying that it arrived from UK to NZ and once it arrived to their fulfilment centre it would be sent the same day, hadn’t heard a thing so emailed on the 15th and said that I was extremely frustrated because it was confirmed to be in NZ by “Jiva” and yet still nothing, no books, no email communication. I got an email back from Margie saying that it has not been dispatched and they asked if I wanted to wait or wanted a refund, I replied and asked if it was actually in NZ to which the reply was no, it was not in NZ, well over a month since ordering… I opted for a refund in the end and still waiting for the money to clear. Would not order from them if you really wanted books in a hurry, would’ve saved me time to book my own flight to the UK to get these books myself.
16 maj 2025
Omdöme utan inbjudan
Svar från Fishpond.co.nz
Hi Nika,
We're sorry to hear about your experience. Your order was sourced from our UK supplier, and unfortunately, there were unexpected delays in getting the item to New Zealand. We understand how frustrating it must have been, especially with the lack of clear updates and the conflicting information provided.
We've reviewed your order and can confirm that it was cancelled as requested and a refund has been processed.
We know this wasn’t the experience you were hoping for, and we appreciate your feedback, it helps us improve our process and service. If there's anything else we can assist you with, please feel free to reach out.
Kind regards,
Catherine
Great service
Great service , fast and reliable as always ! Will definitely be back - thank you
29 april 2025
NO NEED FOR IMPROVEMENTS WORKs JUST…
NO NEED FOR IMPROVEMENTS WORKs JUST GREAT AS..WITH THANKs Merv..
1 maj 2025
I always receive excellent service from…
I always receive excellent service from Fishpond: they keep me up to date with where my purchase is and they always arrive intact, well packaged and in a timely fashion.
28 april 2025
Books and cds take too long to…
Books and cds take too long to arrive,or suppliers do not have items in stock.
30 april 2025
Svar från Fishpond.co.nz
Hi Christopher,
Thank you for your feedback. We’re sorry to hear about the delays and issues you’ve experienced.
We are not on real-time with our suppliers, and sometimes, unexpected issues can occur. We understand this can be frustrating and appreciate you taking the time to let us know.
We've identified a part of our process that needs improvement and are currently working on resolving it.
If you have any further questions or need assistance, feel free to reach out.
Kind regards,
Catherine
All four books were delivered late
All four books were delivered late, three didnt matter but one of those ended up being a very belated birthday gift. Not happy.
23 april 2025
Svar från Fishpond.co.nz
Hi Nicola,
Thank you for your feedback, and we're sorry to hear about the delay.
We understand how disappointing it must have been, especially with one of the books meant as a birthday gift. We apologise for not meeting expectations on this occasion.
We have identified an area in our process that we can improve, we are working to fix this shortly.
If you have any more questions or need further assistance, feel free to reach out.
Kind regards,
Catherine
Had an update to say book temp…
Had an update to say book temp unavailable, but then very few updates after that. Went silent
28 april 2025
Svar från Fishpond.co.nz
Hi Simon,
Thanks for your order of Salt to the Sea. According to the tracking information, your parcel was delivered on 30 April 2025.
We're sorry to hear you haven’t received it and will be in touch shortly to gather more details and help resolve this for you.
Kind regards,
Catherine
Easy
The book I wished to purchase was available at a reasonable price and with prompt delivery.
29 april 2025
Usually get the book ordered
Usually get the book ordered, delivered right to the door.
When a title unavailable, refund promptly given. Thank you.
28 april 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.