In reference to the Nissan Skyline kit: a little pricey but overall a great model and experience. Has LOTS of detail, right down to the gauges on the dash and radio buttons. Customer service is otherw... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anila was very quick with their responses, and presented little to no challenges when resolving my issues with replacement parts. I am still waiting on these parts to arrive, but accept this may... Se mer
Företaget har svarat
Very easy to sign up & when you have an issue they are quick to reply however that's pretty much where the positivity stops. When they respond to your problem especially around late deliveries they ha... Se mer
Företaget har svarat
Anila was very helpful and always quick to respond and I have no issues with her level of service. What I would say is that Fanhomes system to deal with missing stages/parts is woefully slow. I firs... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Kontaktuppgifter
Storbritannien
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4,1
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good easy ordering
29 maj 2026
Svar från Fanhome
Hi Kevin lockyer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
They dealt with my questions quickly…
They dealt with my questions quickly and truthfully
12 juni 2026
Svar från Fanhome
Hi Shaun,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Website issues
Not well organized. Need more photos of the models. Very difficult to order. Way too many issues with the cart. I ended up placing 2 orders because I couldn’t get the site to add everything to my cart.
13 juni 2026
Svar från Fanhome
Hi Joe,
Thank you so much for taking the time to share your feedback with us. We’re really sorry to hear that your experience with our website has been frustrating.
Your comments are extremely valuable, and we’ve passed them along to our technical team so they can review and improve these areas. We truly appreciate you letting us know, feedback like yours helps us make the experience better for everyone.
Kind regards,
Fanhome Team
THANKS FOR NOTHING FANHOME
It's been 3 months now with no shipments on my subscription. This whole subscription thing was a scam from the beginning, now I'm over $1000 into the kit and I'm just left hanging. The customer service at FanHome is terrible. Every shipment I've gotten so far has either been missing packs that were shown on the inventory list for the shipment, or they send me two of the same thing. When I email Fanhome, they just say that I can either wait, or cancel the subscription. It's looking like it will take 2 years to get all the packages for a 1 year subscription. That's if I even get it at all. It seems like the only people getting there parts on time are the YouTube builders who get their kits for free, and do nothing but shill for Fanhome / DeAgostini.
Well, after 4 months with nothing from Fanhome, I've finally canceled my subscription. Was at stage 90, and every prior shipment from Fanhome was either missing a part from the packing list, or doubled up on other parts. Looks like it's $1000 down the drain. Guess I'll just burn the parts I've got, what a total fiasco this has been. THANKS FOR NOTHING FANHOME
14 juni 2026
Omdöme utan inbjudan
Svar från Fanhome
Dear Zauis,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, we kindly invite you to contact us through the email support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
Please fix your order system
For two days, the website wouldn’t load
I clicked on by now and it went nowhere
The third day I was gonna try one more time and then I was gonna give up
And then it worked
13 juni 2026
Svar från Fanhome
Hi Tim,
We are very sorry for the situation caused.
This was a technical problem that we have reported, and our team will contact you via email as soon as possible.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
Svar från Fanhome
Hi Nick Mell,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Super Modell Bauteile sind schön…
Super Modell Bauteile sind schön geworden und wenn was ist hilft fanhome z.b Zahlung oder fragen immer wieder
4 juni 2026
Svar från Fanhome
Hallo Andy,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
I have not been able to access my…
I have not been able to access my account since sign up
11 juni 2026
Svar från Fanhome
Hello Adrian,
We are so sorry to hear about the login issues you are facing. We appreciate your feedback, as it helps us improve. Please know that our team is in the process of contacting you as soon as possible to provide the assistance you require with this matter.
Kind regards,
Fanhome
They answer to any problem.
12 juni 2026
Omdöme utan inbjudan
Svar från Fanhome
Hi Lorwx,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Strongly advise to avoid
I had posters missing from my forth package, I'm now on package 16 and still haven't received them, I called and emailed multiple times before my complaint was escalated and it took 3 months for the issue to get a response in which they told me the posters would be in my next package, I've had my package delivered today and they are not there and I'm being told they're out of stock yet again. Fanhome have since responded to my review asking me to contact customer support but I already have and was told the item came into stock so they emailed me saying a package would be sent out but instead of prioritising missing items they sent all of the stock out to new orders still leaving me without the item after over a year of trying to get them and being told they are out of stock constantly. This is my second edit of this review as fanhome keep replying to me telling me to contact customer services and I've told them numerous times I already have and I've been told to just wait, they offered nothing in return for their error. Sending the order number would be a pointless process because I've already been told the posters came back into stock and rather than sending them to me who was missing them from a package they were all given to new customers and now they are out of stock again and I wouldn't get any until they come back in stock which would take a while since it took a year for them to come back into stock last time again this order happend while I was on package 4 and I'm on package 16 now, so basically no amount of talking to customer service will fix this issue as you can't make something be in stock, what's annoying is that I've waited over a year for something that I've paid for and all I got was a sorry and that took talking to 3 different customer service agents to even get when I feel at this point because it has been such a long ongoing issue that something more should've been offered at that time such as a discount on a package, the customer service is terrible from this a company. That response meant nothing and you have actually lied in it because you don't even know my account details so you can't say what level you're working on them. This company is a joke I strongly urge everyone to avoid them as they have taken money for a product that they have not provided for over a year.
Yet another edit:
Fanhome keep responding to this asking for order numbers and for me to email customer support further proving how terrible their customer service is because if they had properly read their reviews they would see that I have already done all of that and have still just been told to wait an unknown amount of time for a product I've already been waiting over a year for as I'm still being told it's out of stock and nothing can be done.
12 juni 2026
Omdöme utan inbjudan
Svar från Fanhome
Hello,
Thank you for taking the time to share your thoughts. Your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, could you please contact us at support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
not very easy because I don't speak…
not very easy because I don't speak German language 😀
11 juni 2026
Svar från Fanhome
Hi Georgi,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
It's easy to order
It's easy to order! Quick to arrive. And the ship's quality is outstanding.
7 juni 2026
Svar från Fanhome
Hi Matthew,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have to say the customer service is…
I have to say the customer service is second to none. There products are great also. Any issues are sorted promptly and the team are very helpful.
11 juni 2026
Omdöme utan inbjudan
Svar från Fanhome
Hi Stephen Oswald,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Easy to subscribe to anything on here
Easy to subscribe to anything on here. Quick and easy
10 juni 2026
Svar från Fanhome
Hi Tara Jean Forbes,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
sehr behilfsbereit und freundlich
habe mir immer sehr schnell geholfen, ob Teile gefehlt oder kaputt waren!
auch schon beim Zusammenbauen vom R2D"!
10 juni 2026
Omdöme utan inbjudan
Svar från Fanhome
Hallo Helmut Euteneuer,
Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihr Abonnement/Ihren Kauf genießen. Ihre Unterstützung bedeutet uns viel, und wir freuen uns darauf, Ihnen weiterhin jeden Monat großartige Erlebnisse zu bieten!
Mit freundlichen Grüßen,
I thought purchasing the Iconic Power…
I thought purchasing the Iconic Power Rangers Megazord was going to be exciting, then I found out it was a monthly subscription and they send you parts every month to assemble. I can buy multiple action figures for the monthly price. Not worth it. Sorry.
1 februari 2026
Svar från Fanhome
Hi Judson,
Thank you for sharing your feedback with us. We are very sorry to hear that the subscription model did not meet your expectations.
Our collections are designed as monthly subscriptions where each package contains carefully prepared parts that allow you to gradually build the model step by step. This format is intended to provide a unique experience of assembling over time, rather than receiving a single finished figure.
We truly appreciate the time you took to share your thoughts, and we will make sure your comments are passed along to our team.
Kind regards,
Fanhome Team
Fanhome ist unfähig ein Problem zu…
Fanhome ist unfähig ein Problem zu lösen....seit etwa einem halben Jahr gibt mein r2d2 Modell keinen Laut mehr von sich, von heute auf morgen. Fanhome bekommt das Problem nicht gelöst...nicht nur das, sie melden sich einfach nicht mehr. War definitiv das letzte Bauprojekt von dem Verein.
10 juni 2026
Omdöme utan inbjudan
Svar från Fanhome
Hallo Rene,
wir verstehen deinen Ärger und möchten die Probleme mit deiner Sammlung so schnell wie möglich lösen. Dein Fall wird mit höchster Priorität behandelt. Um fortzufahren, sende uns bitte deine Kundendaten über die E-Mail von Trustpilot.
Diese Informationen sind notwendig, um dir bei deinem Anliegen zu helfen. Wir werden dich sofort kontaktieren, sobald wir sie erhalten haben.
Vielen Dank für dein Verständnis.
Viele Grüße,
Fanhome
Svar från Fanhome
Hi Kelly Whittaker,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was very easy to place an order.
It was very easy to place an order and to select what item I wanted.
8 juni 2026
Svar från Fanhome
Hi Charles,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Svar från Fanhome
Hi Jonathan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.