Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Se mer
Företaget har svarat
Contacted Cruise118 via the webchat option and was connected to Emily. After going through the normal security questions I told her that the cabin I had been allocated for my upcoming cruise was unde... Se mer
Företaget har svarat
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktuppgifter
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Storbritannien
- feedback@cruises.com
- cruise118.com
4,7
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have used Cruise 118 for booking all my cruises …
I have used Cruise 118 for booking my cruises, twice yearly for a long period of time and wouldn’t use any other company.Excellent service Extremely reliable and helpful in anyway you need. Personally l cannot fault the company or the staff at the end of the phone,when booking with Cruise 118,they are so helpful with any difficulties you might have,giving helpful advice with completing any part of your Cruise.l fully recommend Cruise 118 and wouldn’t use any other company.
7 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on your experience of booking with us and the service delivered.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Absolutely 5 star service
Absolutely 5 star service. Recommend anyone to book with them. Had an issue with change of circumstances and needed to change cabins. Sinead was amazing at sorting things out. 10/10. Super star.
7 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your fantastic 5‑star review!
Wea re absolutely delighted to read your comments and truly appreciate the recommendation. We understand that changes in circumstances can be stressful, so it is great to hear that Sinead was able to step in and resolve the cabin changes smoothly for you.
Your “10/10” and super star praise will mean a great deal to her, and we will be sure to share your feedback. Thank you for choosing to sail with Cruise 118, we look forward to supporting you again in the future.
Kind Regards
Customer Relations.
Terrible company and organisation
The cruise company deemed it suitable for us to wait int the airport for 12 hours before our flight. Oh and they ignored our complaint upon arriving home just fobbed us off... The airport was not equipped with lockers so that we could leave our luggage and explore but instead we were stuck in a 3rd world airport for a solid 12 hours with nothing to do... I will never pick this cruise company.... Try Love It Book It they have a trip organised on the last day if your flight is later on.... They are great
19 april 2025
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest,
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
We understand how frustrating and uncomfortable a long wait at the airport can be, particularly when facilities are limited. We appreciate how disappointing this must have felt after your cruise and are sorry that the arrangements did not meet your expectations.
Cruise line flight schedules and airport arrangements are sometimes limited due to operational constraints, however we do expect any concerns raised to be handled thoroughly and respectfully.
We are sorry if you felt your complaint was not addressed appropriately, if you have not already contacted us at Customer Relations, please do so on the following email address -customer.relations@worldtravelholdings.co.uk
Kind regards,
Customer Relations Team
Excellent communication and…
Excellent communication and understanding of our needs by Scarlett. We did not book on this occasion but will definitely be contacting her for future bookings.
6 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Pete
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Scarlett recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
All ok done online
4 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your review!
We are pleased to hear that everything went smoothly with your online booking. We aim to make the process as straightforward and hassle‑free as possible, so your feedback is appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Why have you not published my poor…
Why have you not published my poor review. And critisizm of your agent.
6 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave your feedback.
We would like to clarify that we do not have the ability to choose which reviews are published on Trustpilot. All reviews are moderated independently by Trustpilot in line with their published guidelines, and any delay or non‑publication is handled directly by them rather than by ourselves.
We are very sorry to hear that you were unhappy with your experience and with the service provided. If you would be willing to contact us directly at customer.relations@worldtravelholdings.co.uk, we would welcome the opportunity to review your concerns in detail.
Your feedback is important to us, and we are always keen to understand where things may not have met expectations so that we can improve.
Kind regards,
Customer Relations
Svar från Cruise118
Dear Valued Guest,
Thank you very much for your 5‑star review.
We are delighted to hear that you found the service extremely helpful, and we really appreciate your recommendation.
Thank you once again and thank you for choosing to sail with Cruise118!
Kind Regards
Customer Relations.
Prompt and helpful
Prompt and helpful. I have used 118 several times and always had a good service from helpful and knowledgeable staff
Thank you
4 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Superb customer service from Emma just…
Superb customer service from Emma just now. I quickly have my query answered using the live chat service. Thank you Emma.
3 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Lyn
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Cruise 118 advisor extremely helpful
The advisor was extremely helpful. Virgin had changed my flight to an indirect one and 2 advisors helped change the flights for me.
2 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that our advisors were able to step in and help after Virgin amended your flight to an indirect one. It’s great to know the team were extremely helpful and worked together to get your flights rearranged smoothly.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Six Star cruise is always very helpful…
Six Star cruise is always very helpful and efficient which make us always booking our cruise holiday with the company. Our conciege Dan and today Julia has helped us with all the air flights sorted out without any trouble.Thank you.
2 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for your wonderful review!
We are delighted to hear that you continue to book your cruise holidays with us and that you consistently find our service helpful and efficient. It’s especially lovely to hear your kind words about Dan and Julia, they will be thrilled to know they were able to get everything sorted for you so smoothly, particularly with your flights.
We truly appreciate your loyalty and look forward to helping you plan many more amazing cruise holidays in the future.
Thank you once again!
Kind Regards
Customer Relations.
David was very polite and helpful and…
David was very polite and helpful and was able to answer my questions.
1 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your 5‑star review!
We are delighted to hear that David was polite, helpful, and able to answer all of your questions. Providing clear and friendly support is something we really pride ourselves on, and your feedback is very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Calm & Compassionate
David Langworthy was incredibly helpful when, due to difficult family news, we had to cancel our trip. He was calm and reassuring and helped us to navigate the process showing us empathy and compassion throughout. Thank you.
31 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for taking the time to share your feedback and for awarding us a 5‑star review.
We are truly sorry to hear that you had to cancel your trip due to difficult family circumstances, but we are very pleased to know that David was able to support you with empathy, calmness, and reassurance during such a challenging time.
Providing compassionate and understanding service when it matters most is incredibly important to us, and your kind words will mean a great deal to David.
Thank you once again.
Kind Regards
Customer Relations
We have just booked our very first…
We have just booked our very first cruise with Cruise 118 and it was so smooth and easy that we couldn't fail to highly recommend them to everyone. The concierge( Jason Harris) was just so pleasant and knowledgeable. Nothing was too much trouble and he talked us through everything. His advice was invaluable. We now are looking forward to a wonderful experience!
1 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Barbara
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I have to say tried booking to be near…
I have to say tried booking to be near friends hard work to get our request completed
Prices could have been better no obc offered
Plus wanted to obtain eating together got no assistance
23 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback,
We are very sorry to hear that your recent experience fell short of expectations. We always aim to make the booking process smooth, especially when it comes to being near friends and arranging dining preferences.
Availability, pricing, onboard credit and dining allocations are all controlled by the cruise line, although we understand how disappointing it is when things aren't straightforward.
Sorry once again for any disappointment caused if we can be of any further assistance please do not hesitate to let us know.
Kind Regards
Customer Relations.
In queue but kept updated
In queue but kept updated, when answered very polite, understandable gentleman answered. David the customer service rep, sorted our problem, ensured the correct information went to the correct address and apologised for the error. 10/10
31 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you very much for your fantastic 5‑star review.
We are really pleased to hear that you felt well updated while waiting in the queue and that your call was handled politely and clearly once connected.
It is wonderful to hear that David was able to get everything sorted for you, ensure the correct information was sent to the right place, and apologise for the earlier error. We will be sure to pass your kind words on to him, they will be greatly appreciated.
Thank you again for your feedback and for choosing to sail with Cruise118!
Kind Regards
Customer Relations.
So far been on the phone 30 mins
So far been on the phone 30 mins, customer service huffed and puffed! Now putting me through someone else! Is this the treatment?? To give you my money? Diabolical service!! Ringing off not waiting any longer! Your loss!
31 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are really sorry for the frustration this morning. We were experiencing a technical issue that affected call quality and caused some calls to drop. This isn’t the service we want for our guests, and your feedback will be followed up with the team. If you’re happy to, please email customer.relations@worldtravelholdings.co.uk so we can help you.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Canival booking queries
Mollie Briney was very customer focused and followed up on queries.
27 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mollie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rachel was excellent
Rachel was excellent. Very friendly and helpful. She tailored a cruise that suited us and we are so excited. Nothing was too much trouble, I’d highly recommend her.
22 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Rachel provided such friendly, helpful service and was able to tailor the perfect cruise for you. It is fantastic to know that nothing was too much trouble and that you felt so well looked after throughout the process.
We truly appreciate your recommendation, we will be sure to pass your kind words on to Rachel and they will be very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Technical problem solved
We were held in line but were updated on our number all the time. Molly answered our call and we were given courteous service to find the solution to our problem. We were able to make a payment over the phone and later we received an email advising us the technical issue has been fixed.
27 mars 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for your wonderful 5‑star
review!
We are really pleased to hear that you were kept updated while waiting in the queue and that Molly was able to assist you so courteously. It is great to know she helped you find a solution quickly, process your payment over the phone, and that you later received confirmation once the technical issue had been resolved.
We truly appreciate you taking the time to share your experience, and we are delighted that everything was sorted smoothly for you.
Thank you once again.
Kind Regards
Customer Relations.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.