Cruise.co.uk Omdömen 15 434

Having booked my 3rd trip with Robin, (who always goes above and beyond) at Cruise.co.uk, my marriage disintegrated.
I then had to sort out removing him.
Robin passed me on to Bobbi, the package support executive. She was very understanding and compassionate, even when delivering the news that I would only receive roughly a 3rd back for removing my husbands from the booking. Even though the refund was less than I hoped for, I understood the exact reasons why and was very happy with the outcome come and service I had been given.
I have and would still recommend Cruise.co.uk for anyone looking to book a cruise trip.

Thank you again for excellent service across the board

Ashley Gayler was very helpful and knowledgeable, and made the booking process simple. Really looking forward to our country cruise!

Prompt service from booking up to sailing date. Also when we have been undecided Lily at Cruise.co.uk has supplied multiple prices for different cruises. We have dealt with Lily for several years and she remembers little incidents to chat with us about.

Once again Customer service came up trumps? Megan was polite, efficient and extremely knowledgeable with our cruise query.So good to have a sales team followed up by good customer care.
Well done

Booked with Ava North amazing consultant with so much knowledge. I knew nothing about cruises except I wanted to go on one. And she gave me so much information, and different options to get the best experience. She was so friendly and patient and answered every question.

Lily Canderton was extremely helpful and pleasant to deal with. Easy booking too.

We have used Lily on numerous occasions and she has always been really helpful and friendly.
We were due to fly on holiday via Doha at the start of the Middle East war and cruise .co.uk were very good at rearranging our flights to ensure we made the cruise, unlike many other travel agents who left their clients on rubbish flights or with the holiday cancelled completely

Lois is efficient and friendly. I have made many bookings through her, all of them very good.
She responds quickly and is very knowledgeable.

I had a problem checking into my Disney app. Stacey spoke to Disney and sorted it out. I’m now checked in, everything is coming together!
Thankyou for your help.

Booked a holiday of a lifetime to South Africa with Lily a few months ago and unfortunately due to health issues had to contact her last week to change some of the itinerary.
She has been amazing and has managed to come up with a great alternative at very short notice.
Can’t fault all her hard work and dedication,she has been wonderful!!

Richard gave good clear advice and answered everything I needed to know

With the P&O 2028 Summer sailing being available from today and us being away when they go on sale I contacted our agent at Cruise, Eve Clark, with a request for prices on a number of cruises. As usual Eve responded very quickly and efficiently via email with detail an we were able to talk on the phone within 4 hours of the cruises appearing on the P&O website to prebook. As we will be unavailable on the day the bookings go live Eve was willing to change the process to let us pay the full deposit today rather than waiting. Brilliant service with Eve's usual enthusiasm.

After Many years of booking (average 2 a year), we had to cancel one for Nov 2027. Rather than allowing us to Transfer our deposit to another Cruise they just took it stating it's as per their T &C. We gave them over 400 days notice, but they showed us no Loyalty. We will never use them again!!

Brilliant company to deal with.

From the booking process and the detailed and concise itinerary, it took a lot of the hassle out of the break that is usually overlooked.

Frankie was extremely helpful and we will be booking with her again.

Ruth was exceptionally patient as we explored a range of options, and she guided us toward the choice that best suited our needs. She demonstrated strong knowledge of the ship, the cabin types, and the additional services available. The payment process was smooth and secure, and we had no difficulties accessing the cruise line’s website to manage our booking. Overall, the service provided was excellent.

Had a great representative from your company Tom Harding he explained everything about our chosen cruise and went beyond to help and advise us about the ports we would visit so friendly and had knowledge of the places we would dock at including hotels such an all round nice person fantastic hospitality regards Mary

Following on from the Iran / USA conflict, our holiday was cancelled. Obviously disappointed, however, Cruise.Co refunded the holiday in full. It took a little time but we got there. Special mention for Richard in Customer services for his support and communication throughout in also securing the taxi costs incurred.
Another holiday booked with you for 2027🤞

Hello - I booked a cruise this afternoon on P and O’s Arvia with Paul McManus. Paul was extremely helpful and friendly, and went through all aspects of the holiday. Also I was happy with the price quoted for the cruise.
I am confident that Paul will be able to answer any queries we may have, and I will certainly contact Paul again to book more cruises in the future. Thank you Paul.

We had a slight problem with Royal Caribbean regarding future cruise certificates, we got in touch with our booking agents customer services department and Stacey helped to get this matter resolved for us.
We can highly recommend Collette as a booking agent and Stacey in the customer services department of cruise.co.uk.
They're extremely helpful and professional.

Bridgett is always extremely helpful & cannot do enough for you. She gives you detailed information about the cruises & is very efficient when booking them. She is always cheerful & a delight to talk to. She is also very patient whilst we compare the cabins that are available. She is the person I always contact with any queries or to price a cruise for me.