Cruise1st Omdömen 7 280

We booked our tour and cruise through Cruise1st that included a 1 week tour that started in Rio and visited Iguazu falls on the way to Buenos Aires where we joined our celebrity cruise ship. The land tour had a small group of 11 of us. The 2 nights in Rio was in a hotel adjacent to Copacabana Beach and had a full day guided tour to Sugar Loaf mountain and the Christ the redeemer. The provided lunch was excellent.
We then flew to Iguazu where we had two nights that included guided tours of the falls from the Argentina side then the Brazil side. Totally amazing
Final a flight to Buenos Aires for our last 2 nights that included a guided tour and a night out at an all inclusive tango show. All the hotels, guides, provided meals, transfers and excursions were totally excellent and provided by a company called Blueprint.
Finally to the Celebrity eclipse for 17 nights on their ship. As usual on Celebrity all was excellent including the service, food, drink and entertainment. We sailed back across the equator and Atlantic all the way to Barcelona for our disembarkation and flight home.
All flights including the internal ones were included and to their credit it all went like clockwork. Thank you Cruise1st

The knowledge and expertise of the team, in this instance Pauline Harrison meant that everything ran smoothly and we had no problems with our booking. The range of options offered and the price meant we enjoyed our break and saw a lovely part of Europe. Well done and many thanks.

disgusting service, unable to contact anyone ,waited over 7 days to amend and change booking in the end we booked a cruise direct with the cruise line and when we went to cancel our booking with cruise 1st was then charged a additional £75 fee with no apologise for the poor service which had we been able to speak to someone we could have just amended the booking, and when i tried to make a formal complaint was just told again this needs to be in writing, we will not use this company again

With all the trouble in the Middle East, we were unable to fly to Dubai on our way to Japan but Cruise1st sorted everything out for us including a direct flight there and flights home via Istanbul.
They kept us informed all the way via emails and phone calls.
They really are extremely good value for money and we will always use them for future cruises as we have done in the past.

Total lack of communication. Not informed that our flight home had to be cancelled. Others in the cruise had communication and given new flights at least a week before they were due to fly. We had emails ignored and were fobbed off with you hear in a couple of hours which never happened. Had to call in tears a day before we were due to fly home to receive a flight 3 days later . Totally ruined the last half of our holiday. I would never book with them again.

The lady we spoke to was so helpful and gave us really good advice, she answered all of our queries.
We feel that we purchased a fantastic holiday at a great price, would definitively book again with Cruise1st

David was Great!

Honest, straightforward, worked with us and gave us advise, at the end of the day we got what we wanted and for less than we expected

I have booked with cruise1st on many occasions & usually they are very good but I had to have my documents amended for a cruise that I took a few weeks ago & the lady I spoke with was very aggressive & was not interested at all. MSC directly amended the documents in the end which I was very grateful for as cruise1st simply didn’t respond either when I spoke with them or via email.
I had booked another cruise with Cruise1st for February 2027 & MSC have cancelled it (it’s for the Middle East) & they have told me I have to go through Cruise1st.
I emailed them & suprise suprise not even a holding email after 4 days.
I have emailed again but CRUISE1st GET A GRIP! YOUR CUSTOMER SERVICE IS LETTING YOUR BUSINESS DOWN BADLY!!!!!! I am very unsure if I will book with them again which is such a shame.

We found out 5 days before departure that we were actually going on our @CelebrityCruise but would fly with Finnair, a basic economy company, not what we had booked originally. We landed for 2 nights in Hong Kong to find we were in possibly the smallest room in the hotel but put up with it as we were looking forward to the Cruise and 2 nights in Singapore, before returning home. A week before we were due to fly home we were finally given details by @cruise1st of our return flights and just told you are flying into Heathrow from Singapore at 0300 with Shenzen Airways, again not @qatarairways again another economy company. That meant another day in Singapore, with no mention of extra hotel booking or how we were now to get from Heathrow to Manchester to collect our vehicle. @cruise1st are terrible to contact in an emergency and it was not for 3 days that customer services were available. @CelebrityCruise were excellent and allowed us a free call from the ship. I spent an hour arguing with a girl in the office who insisted we would have to book extra hotel and transfer ourselves and claim it all back I obviously disputed this as they are the agent and it is their responsibility, under current legislation, which Iwas able to quote. Finally they agreed to pay an extra day's hotel and fly us, the next day, to Manchester after a hotel stay in Heathrow. Others we met, who weren't so determined, or didn't have the legal knowledge, were not so fortunate. @cruise1st are an absolute shambles of a company and I would advise everyone to avoid them at all costs. No contact since our return to check we were OK either. DO NOT USE THEM

Booking process easy and changes along the way were notified. The overall deal was good although downsides with the hotels provided before and after cruise. No complaint with the cruise or itinerary.
Due to Gulf war the notification re revised return flights we were disappointed we were given only one option by email no personal contact at all. Subsequently we got emails in Chinese with revised times and only realised where we were going by viewing the Qatar Airways app. Thankful you sorted flights back but this was unhelpful and did not really settle our fears We spent quite sometime during the holiday worrying about the trip home so it did spoil the experience somewhat. The news came 4days before return.
As for the hotels both lobbies were inadequate for lengthy waiting in our case 8-9 hours we had to pay for late check out in Singapore a refund of this sum would not go amiss There was little or no seating. First hotel rooms etc much too small bathroom antiquated with potentially dangerous steps into shower Second hotel no warning re very hot water very difficult to adjust. Exceptional limited areas or none whatsoever for the evening. Both hotels were very average.
Overall we enjoyed the cruise immensely and circumstances certainly conspired to make it stressful.
Cost of late check out was 137 Singapore Dollars or £80 We would use you again to book a cruise.

This is our 6th cruise booked through cruise 1st and two of them were for a larger family group so had some added complexity. MIchael Thomas is a cruise consultant and specialist that we have spoken to now on multiple occasions. So friendly, courteous, efficient and professional at every stage. Nothing is too much trouble and wouldn’t go anywhere else.

Really easy to book with Cruise 1st. Nothing’s too much trouble. Erin was really helpful sorting things out.

Disgusting customer service and hotels throughout our trip. We have not heard from them at all about our return trip via Dubai even after many emails voicing our concerns.
The hotels they have booked us into are atrocious- the Dorsett Wanchai room overlooked a Muslim cemetery with no clear windows just a wooden screen so like sleeping in a coffin.
The Mi Rochor in Singapore is like student halls of residents with a 15 sq ft room!
Never again would I book through this uncaring, incompetent company.
Very disappointed. ☹️
We are still in Singapore feeling stressed about our pending flights in and out of Dubai

Good service but mix up with price

Used cruise 1 st a few times now and the customer service is superb

Our Cruise1st agent works over and above board to find our cruises and to make them tailor made to our wants&needs. We have now booked four cruises from the Far East to the French Polynesian islands and from Antarctica to Alaska. With New England and the Philippines to be organised . We have already recommended the company and agent to family and friends. With one of our friends already making a booking. Thank you Cruise1st and thank you for your energy and time Dave Dove!!

Went on a stay and cruise round Asia the cruise was fab and when on the cruise Doha airport closed due to the war. Cruise 1st very quickly communicated different route home and it eases our minds to enjoy the rest of our holiday

Excellent service. James could not have done more to assist with my booking. Very informative. Very efficient and worked over his finish time to help me choose a cabin suitable for what I required.

Abysmal, sales agents can lie and defraud seemingly without repercussion. I will never use them again, AVOID.