Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Se mer
Företaget har svarat
Contacted Cruise118 via the webchat option and was connected to Emily. After going through the normal security questions I told her that the cabin I had been allocated for my upcoming cruise was unde... Se mer
Företaget har svarat
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktuppgifter
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Storbritannien
- feedback@cruises.com
- cruise118.com
4,7
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Always very helpful and easy cheerful…
Always very helpful and easy cheerful and resolve any quieries quickly and always keep you updated.
Very happy with my favourite Travel Agent.
7 star rating
10 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you always find the service helpful, cheerful, and efficient, and that your queries are resolved quickly with clear updates along the way. Knowing you’re very happy with your favourite travel agent, and awarding a 7 star rating, truly means a lot to us.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Easy to use online booking
Easy to use online booking. I mistakenly overpaid (only by £7) but almost immediately got an email telling me I had overpaid and arranging a refund.
Great customer service and great pricing.
30 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Gary
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Had to rearrange our Celebrity Cruise…
Had to rearrange our Celebrity Cruise booked via Cruise 118. Fortunate to be connected to Amanda who listened to our preferences and contacted Celebrity to make the necessary amendment so successfully rebooked for 2027. Found Amanda friendly, efficient and very helpful which is refreshing in company after sales.
29 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Amanda recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Mr Langworthy was very helpful we…
Mr Langworthy was very helpful we wanted to leave the ship a day earlier and he secured this with the cruise company and the ship.
Many Thaks David you were very helpful and efficient
Chris
27 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you very much for taking the time to leave such a fantastic 5‑star review.
We are delighted to hear that David Langworthy was able to assist you so efficiently and help secure the arrangements you needed to leave the ship a day earlier. Your kind comments about his helpfulness and professionalism will be shared with him as recognition of his excellent service.
Thank you again for your feedback.
Kind regards,
Customer Relations.
The overall experience has been…
The overall experience has been positive. We booked a cruise and received great and prompt service from Julia with regard to the flight combinations which was most helpful and supportive.
27 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Amanda
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Julia recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Booked a holiday through cruise118 and…
Booked a holiday through cruise118 and they’ve been brilliant so far, from being competitive on price to the customer service has been fantastic, I had a few queries and Emma Spencer who had been dealing with them has been amazing, she’s gone above and beyond and I couldn’t recommend any more.
26 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that you’ve had such a positive experience with Cruise118, from our competitive pricing to the fantastic customer service. Emma Spencer will be thrilled to know her support made such a difference, going above and beyond for our customers is something we’re very proud of.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Really helpful and friendly
I chatted with Emma about wanting to change my cruise and she was really friendly and efficient and helped me with the different steps
24 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are really pleased to hear that Emma was friendly and efficient while helping you with the steps to change your cruise. We’ll be sure to pass your kind comments on to her.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Very poor company bordering on a scam
Very poor company bordering on a scam.
We attempted to book a cruise on their website, on which a very good price was given. The site looks pretty cheap and dodgy, but I was willing to proceed. However, a technical glitch prevented us from making the booking.
I called the sales line in the hope of completing the booking via telephone, however the call handler was unable to match the price shown on their own website. It took half an hour for the handler to actually get the same price up that I was seeing, but it was apparently too far off the price she had available on her internal system, and there was nothing she could do.
So, we were blocked from buying online due to a technical glitch, and when calling, was practically forced into paying a higher price as that was "the best that they could do". It sounds to me like they are price-fixing, which is probably illegal. Just because their site doesn't work, why should I have to pay a higher price over the phone? It's utterly ludicrous!
But in any event, we called a different agent who managed to get their price very close to this one, and had the booking completed in no time.
Very poor experience from Cruise118 and i shan't ever bother again. Don't be fooled by their low prices, it is definitely a "too good to be true" situation!
23 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Hello Chris
Thank you for taking the time to leave a review and for sharing your experience.
We are genuinely sorry to read of the frustration you encountered when attempting to make a booking. We take concerns around pricing transparency and technical issues extremely seriously, and we would like to reassure you that we are a fully ABTA-bonded and reputable cruise retailer.
Following your review, a member of our sales management team has now been in touch with you directly to discuss the issues you raised in more detail and to better understand what occurred during your booking attempt. We have identified an error in the link between our website and the cruise line’s booking system and, as a result, offered to honour the price displayed at the time; however, you have since advised that you have proceeded to book elsewhere at a similar cost.
We appreciate all feedback, as it helps us to improve both our website functionality and the service we provide to our customers. Thank you again for bringing this to our attention.
Kind regards,
Customer Relation
Svar från Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that the service you received was very Excellent.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
I useed this company over 10 years ago…
I useed this company over 10 years ago & it was great not this time around i have biiked a cruise via them i was never informed that we could have spread the cost of our total until after it was paid off in full & now i find i can not log in to manager my booking i did phone them & was informed they would look in to it & phone me back but i have hear northing from them what a joke this company is now.
As of today 22/4/2026 i have sent an email to there customers relation team as per there reply to me on 22/4/26 so we will see what happen next.
16 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Hello Martin
Thank you for your feedback, we are sorry to hear about your experience.
We appreciate your loyalty and regret that this booking has caused frustration, particularly regarding payment options, access to your booking, and the lack of follow‑up.
Should you still require assistance we would really like the chance to help resolve the issues for you. Please contact our Customer Relations team via email at customer.relations@worldtravelholdings.co.uk including your booking reference, so we can investigate further.
Many thanks
Customer Relations
Brilliant customer service experience
Great experience with the online chat and email follow-up
17 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that you had a great experience using our online chat and that the email follow‑up was helpful. We really appreciate you taking the time to share your feedback.
Thank you once again.
Kind Regards
Customer Relations.
I have been really impressed with the high level of customer service
I have been really impressed at the customer service levels I have received. Quick to respond and followed up immediately. Would highly recommend
16 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Allison
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Brittany and Katjar.
Brittany and Katjar.
Had help to book from both of these ladies.
Fantastic telephone manner. So polite and helpful.
Very professional and knowledgeable.
Nothing too much trouble for the girls.
Can’t praise them highly enough.
A credit to there organisation.
One very happy customer
Chris from Northumberland.
13 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Hello Chris,
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear that Brittany and Katya provided you with such fantastic support when booking your cruise. Your kind words about their professionalism, knowledge, and telephone manner will mean a great deal to them, and we’ll be sure to pass on your praise.
It’s always our aim to make the booking process as smooth and enjoyable as possible, so it’s lovely to know they were able to help.
Thank you again for choosing Cruise118, and we hope you have an amazing cruise.
Many thanks
Customer Relations
Disgusted with cruise 118 website and…
Disgusted with cruise 118 website and dealing with staff. Wanted to book celebritycruise. Selected balcony and was allocated room 7104 and Website said up to £500 onboard credit. But when I rang to confirm this the member of staff said there was no onboard credit at all. Cruise118 very happy to deceive customers. This must surely be a trading standards issue. I have now booked the same cruise with Iglu, won’t be using Cruise118 again.
14 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Hello Suzanne
Thank you for taking the time to leave your feedback. We are sorry to hear about your disappointment and appreciate the opportunity to clarify the situation.
Onboard credit promotions shown on our website are always subject to specific terms and conditions, including availability, cruise line offers at the time of booking, and fare type selected. These details are outlined on our website, and promotions can change or be withdrawn by the cruise line without prior notice.
We take transparency very seriously and have no intention to mislead our customers. If you would like us to review your booking query in more detail or address any outstanding concerns, we would be happy to do so.
Many thanks
Customer Relations Team
I had all the help I needed
I had all the help I needed and was treated in a very polite and respectful manner
14 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you received all the help you needed and were treated in a polite and respectful manner. Providing excellent service is always our priority, and it’s lovely to know we met your expectations.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Poor afterservice.
Great company when selling you a cruise but terrible customer service for any changes. They have spelt my wife's name wrong on 2 x booked cruises coming up. Only just noticed when looking at some dates. Its Impossible to change on line. I Phoned up, left on hold for ages then get cut off. So i tried the live web chat, thats a complete waste of time. Keeps telling you an agent will be with you soon. You keep waiting, then it says end of chat !! Not happy with this company and cannot recommend due to the afterservice.
13 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your experience. We fully understand how frustrating it must be to encounter difficulties when trying to make amendments, particularly regarding something as important as passenger name details.
We are very sorry that you experienced long wait times and issues with both phone and live chat support. This is certainly not the level of after‑sales service we aim to provide, and your comments have been noted so they can be reviewed internally.
We would welcome the opportunity to resolve this matter for you. Please contact our Customer Relations team directly via email - customer.relations@worldtravelholdings.co.uk, quoting your booking reference, so we can review the name amendments and assist you further.
We will await your response.
Kind Regards
Customer Relations.
Fantastic customer service
I could have tried different companies but having had a long and very informative conversation with Jennifer who is a delight to talk with , I have booked today with what I believe is a very reasonable price . Nothing is too much trouble and she was very patient explaining everything.
I would definitely recommend Jennifer and Cruise118 .
12 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your wonderful 5‑star review.
We are delighted to hear that Jennifer provided such informative, patient, and friendly service, and that you felt confident booking with us at a reasonable price. We will be sure to pass on your kind comments to her.
We really appreciate your recommendation and thank you for choosing Cruise118.
Kind Regards
Customer Relations.
Paula Molloy is all efficient friendly…
Paula Molloy is all efficient friendly and quick at dealing with our bookings
3 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are delighted to hear that Paula provided such efficient, friendly, and prompt service when handling your bookings. We will be sure to pass on your kind comments to her. We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
full details on booking confirmation
Contact was quick and easy to navigate on Live chat. The agent was concise and speedy to reply to my questions and my suggestions.
11 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your 5‑star review.
We are pleased to hear that contacting us via live chat was quick and easy, and that our agent responded promptly and clearly to your questions and suggestions.
We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
Our customer agent Jacob was absolutely…
Our customer agent Jacob was absolutely amazing. He is so professional, friendly and an absolute credit to his company. Through his expertise he has presented us with a dream cruise at a really good price. Well done Jacob
10 april 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your fantastic 5‑star review.
We are delighted to hear that Jacob provided such professional and friendly service and helped you find your dream cruise at a great price.
Rest assured we will be sure to pass your kind comments on to him, he will be thrilled. We really appreciate you taking the time to share your experience.
Thank you once again.
Kind Regards
Customer Relations.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.