Jill was absolutely amazing. Worked so hard to find us a solution despite being given a lot of incorrect info from Fred Olsen. Eventually sorted things out for us and demonstrated so much patience. Wo... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have always had an excellent experience with cruise 118. I have been with the cruise agents for over a decade and I have no intention of changing. Jenna Bates on this occasion went over and above t... Se mer
Företaget har svarat
The time between each conversation is long which is annoying, and I am not sure this is the quickest option However all was sorted out
Företaget har svarat
Best chat help I’ve experienced in a long time, quick, Rachel asked me one question and dealt with the problem, all over in about a minute. Fantastic.
Företagsinformation
Skrivet av företaget
Cruise118 carries a wealth of expertise and experience, ensuring you will enjoy the best possible service when you speak to us. We go above and beyond to make every aspect of your booking run as smoothly as possible, making sure we find you the right destination and the right ship. Cruise118 aims to deliver everything you would expect from a cruise retailer; the latest information about cruise holidays, advice on which cruise line and cabin type to take and great cruise deals. It also aims to deliver more. Our customer research shows that the quality of service expected and delivered on the actual cruise ships is lacking in cruise retailing. Cruise118 has therefore built a strong service ethic into the heart of its business and created the concept of the Cruise Concierge. Exceptional is our standard.
Kontaktuppgifter
WTH (UK) Ltd. 110A & 112-114 Market St, PR6 9FE, Chorley, Storbritannien
- feedback@cruises.com
- cruise118.com
4,7
Utmärkt
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I recently booked a cruise
I recently booked a cruise through Cruise118 and found the process simple and quick. I needed some help to link my booking with my parent's as we are travelling together. Emma was very helpful when I used the online chat, and also followed up with an email to confirm my request was complete.
27 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful review.
We are delighted to hear that you found the booking process simple and quick, and that Emma was able to assist with linking your booking with your parents' booking. It is especially pleasing to know that she was able to provide support through online chat and follow up with an email to confirm that everything had been completed for you.
We will be sure to pass your kind comments on to Emma, who will be thrilled to receive your feedback.
We hope you and your parents have a fantastic cruise together and create many wonderful memories.
Kind regards,
Customer Relations
Quick Response and Helpful Advisor
Booked a short cruise break with Cruise 118 and found staff, on the two occassions I have contacted them, to be really helpful. I got a quick response from the Laura on the chat line who was really helpful and resolved my query quickly. Great customer service.
12 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that you've found our team helpful on both occasions you've contacted us.
It's especially wonderful to hear that Laura was able to assist you promptly via our chat service, we will be sure to pass your feedback on to Laura and the wider team
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
My query was attended to by Emma
My query was attended to by Emma , who was helpful and professional at all times.
Addressed the issue and got back to me to confirm everything, can't praise her enough.
10 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that Emma was able to assist you in such a helpful and professional manner. Providing clear communication and excellent customer service is something we take great pride in, so it's wonderful to know that Emma kept you informed and resolved your query to your satisfaction.
We will be sure to pass your kind comments on to Emma.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Excellent service
Just spoke to Emma, she was very helpful and I am totally satisified with the service offdered by Cruise118
11 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma was able to assist you and that you were so pleased with the service provided by Cruise118. Delivering helpful, knowledgeable, and professional service is something we pride ourselves on, so it is wonderful to receive such positive feedback.
We will be sure to pass your kind comments on to Emma, who will be thrilled to know she made a positive difference to your experience.
Thank you for choosing Cruise118, and we look forward to assisting you again in the future.
Kind regards,
Customer Relations
Emma was really helpful to all my…
Emma was really helpful to all my questions and is sending me the details i asked for.She was quick and knowledgeable
Thanks Emma
10 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Emma was able to answer all of your questions and provide the information you needed promptly. We will be sure to pass on your kind comments to her.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Customer Relations
Excellent personal service
I have previously booked a cruise with Jennifer Stevenson and was pleased with excellent service then. So decided would book another cruise. Within a very short time she finalised my booking with pre and post hotels flights and transfers with a friendly and professonal manner. Can definitely recommend her.
4 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
It's fantastic to know that Jennifer was able to arrange your cruise, flights, transfers, and pre- and post-cruise hotels so efficiently, while providing the friendly and professional service we strive for. She will be thrilled to receive your kind feedback.
Thank you for your recommendation.
Kind Regards
Customer Relations
Hard work
Is the 3rd time we have used Cruise118 and on this occasion we had to contact their customer service desk from Canada, 8 hours behind the UK, to sort out postponing out flight home due to illness. I didn’t see the 24 hour emergency phone number and they don’t have an email service, so this meant staying up till 1am or getting up early in order to speak to someone or use their online chat. It then took an hour of arguing with the service agent to get them to accept responsibility for dealing with this. I was not impressed - hence the low score (tempered by my failure to see the phone no)
5 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your feedback and for choosing Cruise118 for a third time.
We are very sorry to hear that you became unwell whilst in Canada and appreciate that having to make changes to your travel arrangements in those circumstances would have been stressful.
We would, however, like to clarify that we do have a dedicated 24/7 emergency assistance service for customers who are travelling within 24 hours of departure or who are already on holiday. This emergency contact number is detailed within our ticket documentation and has been established to provide swift assistance in critical situations, including medical emergencies, flight cancellations, and significant delays that could impact travel plans.
We would also like to highlight that our team worked diligently on your behalf to communicate with the airline and explore the available options to help resolve the situation. Whilst we appreciate that these discussions can sometimes take time and are subject to airline policies and procedures, we did our utmost to assist and support you throughout the process.
We are sorry that the experience did not meet your expectations and that you were dissatisfied with the level of service received. Your feedback is important to us, and we will take your comments on board as we continually review our customer services.
We wish you a full recovery and hope that, despite this experience, you may consider travelling with us again in the future.
Kind regards,
Cruise118 Customer Relations Team
Fantastic support for existing booking
Excellent support from the team at Cruise118 for updating details on an existing booking. Always very helpful and are very efficient in my experience.
5 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that you received excellent support from our team when updating your booking details. Providing helpful and efficient service is always our priority, so it is wonderful to know this was reflected in your experience.
We greatly appreciate your kind feedback and your continued trust in Cruise118. We look forward to assisting you with your upcoming cruise plans and any future bookings.
Kind regards,
Customer Relations
Emma, super efficient and friendly
Spoke to Emma on the ‘chat’ to check and confirm some details of my forthcoming cruise. She was extremely helpful, reassuring and managed to sort everything within a few minutes. New email sent to me confirming all the updated details. Super efficient and friendly, thank you Emma
4 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Emma was able to assist you quickly and efficiently, providing reassurance and ensuring your details were updated without delay. Delivering friendly, helpful service is something we take great pride in, so it is fantastic to know that Emma made such a positive impression.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Customer Relations
Spoke to on-line agent Emma at…
Spoke to on-line agent Emma at Cruise118. Trying to book future cruise port parking. Wasn't able to do that but Emma has taken my details and will email me when the parking is sorted. Good clear interactive discussion and dealt with very quickly. Very happy.
4 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us a 5-star review.
We are delighted to hear that Emma provided you with clear and efficient assistance regarding your future cruise parking enquiry. While we were not able to arrange the parking immediately, we are pleased that Emma was able to take ownership of the matter and keep you updated once everything is in place.
We truly appreciate your kind comments and look forward to helping you with your upcoming cruise plans.
Kind regards,
Customer Relations
Svar från Cruise118
Dear Guest
Thank you for your review,
We are happy to hear that Emma was exceedingly helpful. We'll be sure to pass on your kind words to her
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Another great experience with Cruise 118
I have used Cruise 118 successfully for previous bookings, and once again they have been great. Our cruise consultant Mona was fantastic, she negotiated a good discount and was super responsive to messages and calls. She was very patient with my many queries and follow ups.
I would definitely recommend them if you are thinking of booking a cruise.
2 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a fantastic 5-star review.
We are delighted to hear that, once again, you had a positive experience booking with Cruise118. It is wonderful to know that Mona provided exceptional service, securing a great discount and being responsive, patient, and supportive throughout the booking process.
We understand that planning a cruise can involve lots of questions and decisions, so we are especially pleased that Mona was able to assist with all of your queries and make the experience as smooth and enjoyable as possible.
Your recommendation means a great deal to us, and we truly appreciate your continued loyalty and trust in Cruise118 for your cruise holidays.
We will be sure to pass on your kind comments to Mona, who will be thrilled to receive your feedback.
Thank you once again for choosing Cruise118. We look forward to helping you plan your next cruise adventure.
Kind regards,
Customer Relations
Very prompt response. Very happy with service
Very prompt response
1 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 3 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent service
Helpful travel agents who really know their stuff. My last query was dealt with my Jill, who gave me answers to additional questions that I hadn't thought of.
1 september 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for your fantastic 5-star review.
We are delighted to hear that Jill was able to answer your questions and provide additional information you had not even considered. Our team takes great pride in their cruise knowledge, so it is wonderful to know you found the advice helpful and informative.
We really appreciate your feedback and look forward to helping you with your future travel plans.
Kind regards,
Customer Relations
The agent responded to my query…
The agent responded to my query promptly to provide assurance prior to my cruise date in 5 days time
31 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Tim
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent in unusual circumstances!
I have booked through Cruise 118 for the last few years and have always had good experiences.
This year, we were caught in the Typhoon in China with our cruise being delayed by 3 days. Unfortunately, our phones and emails were not accessible in the usual way and despite frequent attempts to contact us, even contacting the hotel reception (where there was very little English spoken), we were oblivious. Shelley Cusack eventually contacted us by whatsapping all of the numbers Cruise118 had on file (genius!). She very quickly and efficiently brought us up to date, arranged hotel stays, changed transfers and generally just calmed a very stressed individual! Due to the time difference she worked late in order to ensure we had reference and booking numbers for our extended stay and made sure we were aware of all of our options.
She continued to stay in contact, reassuring us that everything was on track once we eventually boarded the ship. We know that there were many others in the same position, and they did not receive the same support from their travel companies.
Thank you Shelley and Cruise 118 for your excellent service - I will be telling everyone to book their cruise holidays with you!
8 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your 5 star review,
Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Super helpful staff
Super helpful staff. Very good communication. Helped us build our dream holiday. Can't wait to go on it now.
21 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Guest
Thank you for your review,
We are very happy to hear that our team was super helpful and kept you well informed throughout the booking process. It's fantastic that we could help you create your dream holiday.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Webchat simple to use and staff at the other end really helpful
We wanted to make some post-booking/pre-sailing changes to our recently booked Jan 2028 cruise and opted to use the web chat option on the website. This was really easy to use and the service received from Emma on the web chat was excellent. Nothing was too much trouble, exactly the right mix of friendliness and professionalism and she sorted everything out for us really quickly and efficiently with the cruise line. Thanks Emma :)
21 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you so much for taking the time to leave this wonderful review.
We are delighted to hear that Emma was able to assist with your post-booking changes and that you found our web chat service easy to use. Providing a friendly, professional, and efficient service is exactly what we strive for, so it is fantastic to know that Emma delivered this for you.
We will be sure to pass your lovely comments on to Emma, who will be thrilled to receive such wonderful recognition. Thank you for choosing Cruise118, and we hope you have a fantastic time on your January 2028 cruise.
Kind regards,
Customer Relations
Phoned up and spoke to Scarlett Allen
Phoned up and spoke to Scarlett Allen, she was very polite and very helpful explained everything about our cruise holiday and myself and my wife were very happy with outcome thank you Scarlett
20 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful 5-star review.
We are delighted to hear that Scarlett was able to assist you with your cruise holiday and that she took the time to explain everything clearly. Providing friendly, professional, and helpful service is something we pride ourselves on, so it is fantastic to know that both you and your wife were so happy with the outcome.
Your kind comments will certainly be passed on to Scarlett, and we know she will be thrilled to receive your feedback.
Thank you for choosing Cruise118. We wish you and your wife a fantastic cruise holiday and many wonderful memories.
Kind regards,
Customer Relations
Seamless booking
Booking a cruise with Cruise 118 was seamless. Did this over the phone very pleasant young lady sorted all for me. Had to contact them 9 days before our cruise as we hadn’t received our e tickets & luggage labels. Did an online chat with the lovely Emma Spencer, who sorted that and a dining time query, very professional. Would definitely use this company again.
20 augusti 2026
Omdöme utan inbjudan
Svar från Cruise118
Dear Valued Guest,
Thank you for taking the time to leave us such a wonderful 5-star review!
We are delighted to hear that your booking experience was seamless and that both our team member who arranged your cruise and Emma Spencer were able to provide the friendly and professional service we strive for. It is especially pleasing to know that Emma was able to quickly resolve your e-ticket, luggage label, and dining time queries ahead of your holiday.
Your kind comments will be shared with the team, and we are sure they will be thrilled to know they helped make your experience a positive one.
Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to helping you plan your next holiday in the future.
Kind regards,
Customer Relations
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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