Bunk Campers Omdömen 1 745

Friendly staff, clean and oversized RV, but incomplete explanations at departure.

The Collection and return of the Van was really easy and fast so that was good. None the less, the equipment of the Van wasnt at all what the Internet promised it to be. The Kitchen had almost no equipment even tough it should have. The price is really high when you compare it to roadsurfer by example. When we booked we saw the option „linen“ we thought that would mean just the covers for the bed and pillows etc. But it was the whole bedding, you have to pay 50€ just to have pillows and covers what we think is just too expensive. And it wasnt clear that we would need it. The Gas used for heating and cooking is lpg so you have to refill it at chosen locations around scotland and cant just buy a bottle what made it hard is that you have to return it full. The closest lpg refill location was 1h away from the return point. Overall we were a little disappointed with all the extras you have to buy just to use the van correctly. On the road it was really loud in the van everything rattled and was shaking because of the poor road quality and the quality of the inside of the Van.

Staff from Bunk Campers was helpful and friendly.

all went well . the camper was great . handle the narrow roads in Ireland , with no problem

The camper van we were issued had more than five items that needed attention which we discovered while away in it. It was as if the check list for issuing the campervan had not been checked before it was given to us. Some serious such as grey water leaking and no reversing camera to minor such as only one desert bowl.

Troppo alto il deposito cauzionale. Per il resto tutto perfetto.

It was our first motorhome trip and Bunk Campers made it very enjoyable. The van was very comfortable and clean, with all the mod cons you could want

An amazing experience! Certainly will be using camper vans for all my future travelling

Great experience had by all.

The RV was spotless and had everything we needed we had amazing family time

The staff were so helpful and friendly. Everything from pickup to drop-off went as planned. The camper was clean and comfortable, the only complaint we had was the fridge didn't keep food cold but that didn't stop us having a fantastic time. A little information in the camper regarding campsites, chemical waste disposal points and the working of the camper would be helpful, there was a lot of areas we were in with no internet. All in all, excellent trip. Thank you.

On the whole, staff were great, check-in and check-out were smooth and quick, the quality of the motorhome was fantastic. Features of the motorhome were simple to use and additional information and support was available through a convenient QR code.
The only negative about this experience was the actual motorhome that I was issued with was not the one that I thought I was ordering. During the booking process I compared a range of companies and configurations to find the one that suited my needs best and made my selection based on a 4 berth model with ensuite and two double beds. When I went to pick the vehicle up, I was presented with a 6 berth with one fixed double bed and a set of bunks. The configuration and extra dimensions of the vehicle were going to cause me challenges with my journey and I let staff know of my disapproval. The staff member was helpful and checked with her supervisor whether anything could be worked out but there was nothing suitable available. It was then that I was told that this was a common occurrence at this depot and that I was entitled to lodge a grievance form on completion of hire. My attention was directed to the disclaimer in the booking process that states that configuration may vary from depot to depot, but my point is; that if this is a common cause of customer dissatisfaction, either the booking system or the configuration styles should be amended to reflect customer demand. Either that, or clearly state at time of booking that this configuration is not available at this location which would have allowed me to look elsewhere. Did this ruin my holiday? No. Did it cause me some stress and frustration? YES! Were the staff helpful and empathetic. Yes. Was this value for money and would I recommend this company to others? Yes, but if you want a specific model, maybe call and speak to someone directly to get a clear and immediate answer before hitting the BOOK button.

The motorhome was the perfect for our 3 week holiday.

Bunk campers review.
Excessive wait for van and poor hand over.
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We arrived at 1.45 to pick up our van,
We had to wait until 4pm before a rep was free.
The rep showed us around our van. I immediately pointed out this was not the van that was advertised as It was a 6 berth. It had a double bed and an elevated bed above in the back and a pop up roof to allow for 2 more people.
We ordered a van for only 2 people with only 1 bed.
Unfortunately he continued to waste our time for the next 20 minutes as he explained all the various controls.
I said I would not accept the van unless he removed the 2nd bed which was suspended above the lower bed.
There was barely 2 foot between the lower and upper beds leaving hardly any head room. There were additionally 2 ladders which weren't required.
He said there was nowhere to store the surplus bed so we had to keep it and the ladders.
Eventually I showed him a picture of the van we booked which clearly showed only one bed.
He went to see his manager and returned a few minutes later. He admitted he had shown us the wrong van and then drove away the wrong van and returned with the correct van. He had wasted 30 valuable minutes of our holiday. Additionally the correct van wasn't ready as it needed to be refuelled.
To make matters worse, he gave us the keys to the correct van without explaining any of the controls which turned out to be completely different to the first van.
We couldn't work out how to turn the fridge on so contacted the helpline. They had to do some research but came back with an answer. It took 3 hours to resolve.
Unfortunately we couldn't work out how the hot water or heating controls worked, but didn't want to waste more valuable time contacting the helpline so survived the holiday with no hot water for showers and no heating.
We used a kettle for hot water and had a basin wash rather than a shower, but this was very unsatisfactory.
But that's not all….
When we came to wash up on the first morning we discovered there was no equipment. We were missing a dish cloth, tea towel, toilet rolls, dustpan and brush.
Also the cereal bowls were pasta dishes big enough for 5 cereal portions. They were useless as cereal bowls.
The helpline said we could purchase anything missing and claim a refund.
I asked BC for an inventory and sure enough, we were missing the entire cleaning kit.
This was another oversight from the rep who gave us the van.
The van was great for our holiday and we had a fantastic holiday. It's just a shame the member of staff who showed us our van wasn't more vigilant when the van was allocated to us.
We didn't leave until after 5pm and 3 hours feels a very long time to wait for your van.
Additional comments
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The response below by Bunk Campers appears to refer to our subsequent booking on 23rd September when
We arrived at 1.00 after the earlier delay in April. And were on our way by 3pm. The review date is 22/4/25 but they have obviously looked at the data on our second booking in September. There was a much better
handover for the September holiday and we made sure everything was explained to us. Deepak was extremely helpful.

It was our first time renting a motorhome, and we couldn’t have had a better experience. The team at the Edinburgh office was incredibly friendly and made everything so easy, from booking to pick-up and return. The motorhome was spotless and felt brand new. We explored the Highlands and the Isle of Skye in total comfort. It was an unforgettable adventure. We’ll definitely do it again!

Staff were friendly, collection and drop off were efficient simple. Rental was good, and there is 24hr support available. Only issue was when we could have used the support, we were out of reception range, so a physical troubleshooting/instruction manual would be a helpful addition.

The staff at Bunk Campers were an absolute pleasure to deal with, they couldn't have been any more helpful. Our camper van was top class and it added to the brilliant experience we had driving the NC500.

We had an amazing and an unforgettable experience, traveling all around Kerry.
I need to thanks Bunk Campers for giving me the chance to rent one of their campervan.
Also, the 2 people at the reception very friendly and full of answers to all of our questions.

I had my own car rental station in Germany with 80 cars and trucks and I know this business since 1991. When I am satisfied that means a lot. And I was/am very satisfied. Everything went great.

Easy, seamless check in and drop off process. No BS when it came to pre or post damage checks. Clean and new campervan, and would absolutely rent from this company again. Thank you for the memories!