Bunk Campers - Greater London Omdömen 156

They were very helpful throughout the whole process.
Easy to book, on time and great service.

everything perfect, nice staff, great motorhome and uncomplicated and fast return, again at anytime

We recently hired a motorhome from this company and unfortunately were left feeling disappointed with the overall experience.

While the vehicle itself was generally tidy, it was clearly in need of a refresh. The cloth seats and curtains were worn and had visible stains, which meant it didn’t feel particularly clean or well cared for. For a rental vehicle, especially at the price point, we expected a fresher and better-maintained interior.

The booking process was straightforward and communication beforehand was good. However, the checkout experience left a sour taste. It felt as though we were being pressured into purchasing additional insurance, almost as if the vehicle was being “held to ransom” without it. When I raised that it felt like scare mongering and asked what percentage of customers who take out the insurance actually end up needing it, the response was simply “a lot” — not exactly reassuring or data-driven.

On returning the vehicle, we were asked about a windscreen chip. When we explained it was present at collection, the staff member acknowledged it looked like a previous repair. This left us questioning why it was raised at all, and gave the impression they were looking for an opportunity to charge us.

The handover was also poor. Rather than being properly shown how everything worked, we were directed to scan a QR code for the manual. As a result, we had to figure out several functional details ourselves during the trip.

Overall, while the initial booking and communication were good, the condition of the vehicle and the customer service experience were disappointing. We would not rush to use this company again without significant improvements.

Quality Motorhomes quality service

From the get go the experience was horrendous. The van was handed over in the London depo, whereby the lady was friendly. Walking round the van took all of 10 minutes. Upon later inspection, after the excitement had wore off, the van seemed to be held together with duct tape and glue. The bumper had a crack in it that was covered in white duct tape, In Hopes we wouldn’t notice the side panels were held together with duct tape and a crack had been superglued down….thinking to myself ‘okay, this if fine, it’s just a unfortunate accident from a inexperienced driver’. Untill venturing inside. The control panel displayed MULTIPLE system errors or malfunctions. The heating would not work in the rear of the van. The oven would work for all of 40 seconds before going out. The fridge froze all of my food and drink within the hour (despite this being listed as a problem on handover, it was still rented out withough rectification). The van itself displayed multiple driving and engine failure lights. The rear ‘boot’ door handle snapped off into my hand with no effort or force at all. After traveling almost 1000 miles to the edge of Scotland I called the depot to complain. This put me through to Northern Ireland, where the staff were incredibly rude and unhelpful. After many, many arguments, the Edinburgh branch phoned and said that they would swap my van after cutting my time sort and driving 4 hours towards the branch. This NEW van had been promised to be checked and all in working order. This van had a door handle that had broken off and glued back, as soon as I collected it, the frost prevention kicked in and drained the water, the gas wouldn't light due to the van being ‘winterized’ (meaning this clearly wasn’t checked). After warming up and resetting the van, off back up to the edge of Scotland we go. Upon setting for the night to cook our food, still frozen from the previous van, I open the draw to MOULDY utensils. Fury mould everywhere. So I found a local shop and had to buy all new plastic cutlery and utensils. The pre bedtime tea could have almost skinned me from the waist down as the mug that I was using cracked in my hand and how tea flew out the mug. Giving up for the day and realized we had been cursed and wasted out hard earned money to see family in Scotland in a motorhome, we made the bed. Minus 2 bed slats. One was completely missing, and the other tossed underneath the bed for safe keeping. So we slept uncomfortably in the dropdown bed. As there was only 2 days left, I suffered this van and drove it straight home withought seeing family over the Christmas holidays. Grossly upsetting.
Whilst back at the depot there was another family returning there van with the same issues. To top the cake, the van was also rented to me with a baby smooth front tyre. HIGHLY ILLIGAL.

There is so much more that went wrong with the van but this review would have to have chapters!

Just Go and Bunk Campers on the whole, do NOT care about customer satisfaction. DO NOT care about professionalism within their headquarters. DO NOT care about the cleanliness and drive ability of their vehicles. They will keep your deposit and grossly overcharge for the service they provide. I’d rather book a youth hostel than rent a van from Just Go again.

DO NOT BOOK. AVOID AT ALL COSTS

Generally not happy with service. Didn't deliver as advised.

Camper was presented in immaculate condition. Talk thru was presented with most things covered. Disappointed with the gas refill in that finding places to refill was a very time consuming adventure. All things considered I believe that a four is appropriate.

amazing experience! great people picking up the RV and returning it. So smooth. No stress. Just lovely.

There were no real issues other than the heating and cooking needs to switch from LPG as it is very difficult to find any.

Great week to the Land’s end.
The motorhome was very good. The staff was friendly and informative enough.
I would suggest to improve the navigation to the pick up office - good visible sign will help to find location. Also would be great, if drop off time will not so strict.

There was no aspect of our experience that was disappointing. So that is what made the experience great. Great motorhome, professional, engaging and friendly staff. 🙏

Absolutely best experience we did a relocation deal all campsites discount campers nice clean year but pet friendly my dog panda loved it strapped in captain seat I have already planning our next trip 5*****

Organizzazione perfetta dall'accoglienza fino al ritiro. I mezzi sono tutti nuovi e tenuti benissimo.

too much wear and tear on camper fridge not working properly bad customer service long waiting time

Numerous problems with the vehicle which could not be sorted due to the site being closed Saturday/Sunday, we gave up returned vehicle early and booked another holiday expecting a refund/ which hasn't happened due to apparently not following procedure. BE WARNED ANY ISSUES CHECK THE 40 ODD PAGES OF PAPERWORK TO CONFIRM WHAT HAS TO BE DONE TO MAINTAIN THE CONTRACT. customer service was appalling and cannot speak to anyone everything is on email only . unfortunately will not deal with again wasted over £1200 on hire for a vehicle couldn't be used. A shame as first experience was very good.

Great services from staff , vans really well presented. Good quality vehicles, never had any problems. Used 3 times so far , would use again

The hot water didn’t work and there was no recognition from them on my return even though they accepted it could not be fixed remotely during my hire. I will book elsewhere next time.

No good service. Faulty van and no solutions

Fantastic campers, seamless experience

Awful customer service. Continually trying to rip off. Beds were broken. Reported as I set off as we noted straight away. Reported again whne I dropped off. Both times they assured me dont worry. It's been reported. I was expecting a refund. Instead they didn't refund deposit and charged me extra. Absolutely disgusting. Sadly no one else seems to rent out the same cars close to London. So used them twice. First time it was the toilet that was broke. Again no compensation.

In response to the below. I did get in touch but my emails and calls were simply ignored. It’s also very typical of your service to simply not address the complaint. I said clearly that the damage was there when I got the car. You’ve just arrogantly brushed it off as if I’m unhappy with paying. I did not cause the damage.