Bunk Campers - Edinburgh Omdömen 

Une arnaque totale. Ils vous font attendre un temps infini au chel in et au check out.
Nous avons eu un léger accident mais avions l’assurance avec le plafond de 400€. Cela fait des semaines que je lutte avec eux pour ne pas être taxés au delà de ce plafond légal mais ils n’en ont rien à faire et l’ont quand même dépassé ! Les mails sont transférés à « un nouveau service, une nouvelle personne » à chaque fois et vous font perdre une semaine de plus à chaque étape.

Update : je viens de comprendre la manoeuvre. Pour rentrer dans leurs frais et contourner la limite du plafond, ils viennent d’inventer 2 degats interieurs qui n’existent pas et ne sont pas present dans le check out pour me taxer au delà de ce qu’ils devraient.

Boite d’escroc

Wir haben eine Schottland Reise mit bunk Campers gemacht. 2 Wochen quer durch Schottland. Am ersten Tag haben wir leider gleich den linken Außenspiegel beschädigt. Wir haben das Unternehmen sogleich informiert und nach und nach auch alle Schäden, die wir nicht verursacht sondern nur festgestellt haben. Wir hatten unten einem defekten Lattenrost zu leiden und. Der Auslass des Grauwassers war ebenfalls defekt. Es gab keinen telefonischen Support nur innerhalb 24 Stunden Antwort per Mail. Jetzt wurden uns sämtliche Schäden in Rechnung gestellt.
Finger weg von bunker Campers!!!!

AVOID THIS COMPANY AT ALL COSTS ! THIS IS NOT A UK OWNED COMPANY.

Also known as Indie Campers and Just Go Motorhomes

My experience with this company was abysmal and that is putting it lightly. Missing pre ordered items then fobbed off when I asked where they were. Dirty stained mattress with insufficient bed linen provided. I had to buy a camping mattress on route at £60 to make it work.

Vehicle broke down half way through the trip, called and called with no answers, managed to limp the vehicle to the next town and only by a text message service with AI could I start speaking with the company. I eventually got a call handler pick up the chat and was told to repair the vehicle at my own cost and they would pay me back.

Took into the local garage. They flagged it and said it had been in the same garage 8 days earlier for the exact same fault. This means Indie Campers just turned it around and sent it straight back out. The garage told me it could cost a few hundred quid or they could clear the fault codes and see how it goes. I took the latter as I was wary of paying a big repair bill.

The vehicle worked for 1.5days then went into limp mode. I couldn’t get more than 20mph going up hills in the Highlands of Scotland.

All in all 4 angry voicemails over 3 days and not once did I get a call back. Another time said it was putting me through after 10 mins then cut off. Managed to get the AI chat bot again and it told me to pull over. Well I knew I wasn’t going to get assistance so I decided to limp it back to Edinburgh.

Not being able to get hold of the breakdown line I called sales and you guessed it. They picked up immediately. I was furious and the lady was practically laughing at me and said well I’m not sure I can be any help. Asked for a call back NOT A CHANCE no call back !

On checkout I was told, we can offer you 14% money back as compensation but if you don’t accept you’ll likely not get anything. Basically good luck with that. So I said yes.

3-weeks later and not a sign of the money coming back to me I am owed.

ABSOLUTE SCAM COMPANY, RUINED MY HOLIDAY

AVOID AVOID AVOID !!!

Bunk Campers have stolen part of my deposit without legal foundation. They simply claim damages which in no circumstances have been caused doing my hire. Stay away from this company.

I highly recommend using a campervan around Scotland, but NOT bunk campers! Our van broke down on the side of the road on a weekend when no one was there, so we were told to save all our receipts for the expenses we incurred while we were still supposed to have the van (hotel, train back to city, etc). No one ever responded back to us about how we get reimbursed for these things. So, not only did our trip get ruined because we spent the day waiting for a tow truck and couldn't finish our van trip, we had to pay for the van and all the things that we were not supposed to need (hotel, travel) because we had a van! This is the WORST company to use.

I WOULD NOT RECOMMEND
Promised refund. Was told it would take up to 15 working days to receive. 15 days later no refund!!!!
Contacted Bunk again and was told refund hadn't been actioned properly and should receive refund 10-15 working days... guess what No Refund!! Contacted again today to be told same thing system error wasn't actioned properly should receive refund by 13th July. Asked to speak to a manager but told this wasn't possible. Let's see if I receive the refund by the 13th July, not holding my breath!!!

Grosse déception concernant la location pendant 12 jours d’un camping car Aero Plus.
- Plus de 2h d’attente au check-in
- Batterie auxiliaire non chargée
- Véhicule intérieur et extérieur sale
- Vidange des eaux grises impossible…
- Voyant moteur au milieu du voyage
- Réservoir Ad-Blue vide (alors qu’au Check-in, on nous certifie qu’il est plein)
- Voyant « lumière » pour un clignotant dysfonctionnelle
- 2h d’attente pour le check-out, car il manque de personnel…
En conclusion, on paie environ 2600€ pour avoir des traquâts, de l’attente et un service low-cost…

Very disappointing experience with bunk during our Scotland trip.

We rented a campervan for a family trip with children, but unfortunately the vehicle had multiple issues throughout the journey:

* unreliable heating and hot water system,

* ongoing gas problems,

* defective electrical socket,

* leaking shower/siphon,

* and ultimately we had to return the vehicle one day early because the situation became too uncomfortable.

Because of the heating issues, we were forced to book campsites every night just to have access to electricity and basic comfort, generating significant additional costs.

All of these problems were acknowledged on site when we returned the vehicle.

The most disappointing part, however, has been the customer support. Despite several emails and assurances that the case had been escalated, we have now been waiting a long time without any concrete resolution or compensation proposal.

We are simply asking for fair customer service and a proper resolution.

And ofc they do refund my caution

Very disappointing experience and extremely poor customer service after the rental.

I paid £420 for the Value Pack because it was advertised as the most complete option, particularly regarding support and roadside assistance. Unfortunately, my experience was completely different.

During my trip, one of the van windows became stuck open while cooking. I immediately contacted support and spent hours trying to get help, making more than 10 phone calls starting around 7:30 PM. What became clear during those calls is that the advertised “24/7 roadside assistance” is highly misleading. The assistance appears to be limited to mechanical breakdowns. For other issues, there is no actual roadside support — only phone calls, videos, and basic troubleshooting.

Despite being stuck in bad weather with an open window, no one came to assist and no solution was provided that night. I was simply told to wait until the office opened the next day. I had to spend the night with the window open, with water entering the van, and ultimately lost two full days of my trip because I could not move the vehicle until the issue was resolved.

Even worse, the final “solution” was not for the company to repair the problem. I was ultimately told to force and break the window and continue my trip across Scotland with a broken window. This was apparently the best support available after paying extra for the highest-level package.

On top of this, the toilet chemicals included in my Value Pack were never provided. I was told at the time of returning the van that I would receive a refund of approximately £50 for the missing items. I am still waiting for that refund.

Despite the missing chemicals, I was later charged £140 for toilet cleaning.

I formally submitted a complaint on April 19. Since then, I have received multiple responses telling me that the case is being investigated and escalated. At one point, I was told I would receive a response within 5–10 business days. Months later, I still have no final resolution.

More recently, a Complaints Analyst acknowledged in writing that the missing toilet chemicals had been verified by the depot and that the refund had been sent to the billing department for approval. Despite this, I am still waiting for the money I was told I would receive.

We are now more than four months from my original complaint, and I am still waiting for a resolution regarding the £420 Value Pack, the missing-item refund, and the £140 toilet cleaning charge.

I understand that complaints may require internal investigation, but waiting more than four months for a resolution — including a refund that was acknowledged by the depot at the time of vehicle return — is simply unacceptable.

Very poor customer service, misleading expectations regarding roadside assistance, and a complete lack of accountability after the rental ended. I would strongly recommend anyone considering paying extra for the Value Pack to carefully understand what “24/7 roadside assistance” actually covers.

We booked a reservation for a campervan in Edinburgh.

Upon arrival, we experienced a DELAY of FOUR AND A HALF hours before being provided with a vehicle. Additionally, the vehicle we were given was not the one we had originally booked.

Furthermore, prior to the rental, we paid £20 for AdBlue. However, we were later informed that this was not required for the type of vehicle we received and it was not provided. We were assured at the time that this amount would be refunded.

It has now been more than a month, and we have yet to receive the £20 refund.

The motorhome itself was not bad at all but the extremely long waiting and the fact that they still have to pay me £20 and they are not answering my mails... Really bad organisation

J'ai du annuler ma réservation pour problème de santé. J'attends toujours l'application de votre politique de remboursement à savoir 50% si annulé entre 15 et 42 jours avant la prise en charge du véhicule.
Après une trentaine de mails, une seule réponse qui m'indique zéro remboursement! Pour quelles raisons ? Je cherche encore ! Je vous écrirai jusqu'à avoir gain de cause ! Voleurs !

Nous avons une réservation pour aujourd’hui, n’avons pas pu les contacter. Leur téléphone n’est plus actif, leurs mails reviennent sans être réceptionnés, même leur compte Instagram répond en disant qu’ils ne sont pas dispo.
Nous partons donc sans savoir ce que l’ont va trouver…
Pas idéal comme départ en vacances…

Notre expérience avec Bunk Campers en Écosse a été catastrophique.

Nous sommes tombés en panne pendant notre location et l’assistance promise a été totalement inexistante. Malgré plus de 50 appels passés pour essayer d’obtenir de l’aide, personne n’a été capable de nous apporter une solution concrète.

Nous avons été laissés livrés à nous-mêmes, immobilisés dans un camping, sans aide logistique ni même des instructions claires sur la marche à suivre, et ce pendant 4 jours Pire encore, nous n’avions plus de nourriture, et aucune solution ne nous a été proposée pour nous dépanner dans cette situation.

Une telle absence de support dans un moment de difficulté est inacceptable pour une entreprise de location de camping-cars. Quand un problème arrive — et cela peut arriver — on attend au minimum une assistance efficace et humaine. Ici, ce n’était tout simplement pas le cas.

Je ne recommande absolument pas Bunk Campers. Je laisse rarement un avis, mais celui là est nécessaire.Si vous avez un problème sur la route, ne comptez pas sur eux pour vous aider.

Excellent service from start to finish, clean top
Of the line motorhomes at great prices, I couldn’t be happier

Currently in the middle of a break down just outside Inverness. When speaking with Bunk Campers so far they have been entirely focused on motorhome recovery and completely surprised when we ask what happens to us and e.g. a replacement motorhome. Of 3 different agents spoken to none has offered any reassurance; onward holiday options, or; any run through of options that they can help with in terms of resolving the issue.

Now 16 hours at the roadside, we still haven’t been a) recovered (precious little help from Bunk there, all down to us to coordinate), b) given a direct dial phone number for the Edinburgh branch (our hire location) to ascertain what happens in terms of our hire contract and vehicle collection if we are unable to return it ourselves.

There appears to be no dedicated Bunk Campers breakdown team with experience dealing with these situations, only some poor soul on-call in Belfast.

In our case, the motorhome we hired was a Fiat. Since it was in warranty Bunk policy is that *you* therefore phone *Italy* to request breakdown assistance. This is subcontracted to Stellantis UK, who in turn subcontract to Allianz. Bunk have so far been quite unwilling and/or unable to liaise with any of these companies to coordinate getting their own motorhome back. We have unwittingly become unpaid recovery coordination agents.

Fingers crossed this gets resolved and we a) get home at some point with all our worldly belongings, b) don’t lose our substantial deposit, c) don’t get fined for any recovery related issues. Time will tell…

Great experience every time, brilliant choice in vans and staff very helpful :-)

Absolutely care free from start to finish. Big thanks to John who made the handover at the end absolutely painless.

We had a great trip to Scotland with Bunk Campers and were very satisfied overall. The service was excellent and everything worked smoothly.
There was one small issue when refilling the gas — the technical hotline was unfortunately not very helpful in that situation. However, aside from that, everything else was perfect.
Pickup and return were quick and easy, and the staff were friendly and professional. All in all, we were very happy with our experience and would definitely recommend Bunk Campers.

Nous avons réservé un camping-car pour un road trip en Écosse au mois de décembre. À la récupération du véhicule, nous étions très satisfaits : le camping-car était propre, spacieux et conforme à nos attentes.
Cependant, plusieurs problèmes techniques sont survenus et ont totalement gâché notre voyage.
Nous avions souscrit à une formule incluant les pleins complets (eau, gaz et carburant). Dès le premier jour, toute l’eau s’est vidée car la purge antigel n’avait pas été fermée. Nous avons perdu beaucoup de temps à chercher de l’eau pour refaire le plein, ce qui a fortement perturbé le début du séjour.
Au bout de six jours, la bouteille de gaz était vide, alors qu’il nous avait été assuré qu’elle tiendrait largement pour les huit jours du voyage. Nous avons passé deux jours à chercher du gaz dans une douzaine de stations-service, sans succès. La bouteille étant une bouteille rechargeable GPL, aucune station dans les hightlands n’était équipée pour ce type de recharge. Les seuls points de recharge se trouvaient à Édimbourg, très loin de notre position.
À cela s’est ajoutée une défaillance technique qui nous a empêchés de basculer le chauffage sur l’électrique. Nous nous sommes donc retrouvés sans chauffage, sans eau chaude et sans possibilité de cuisiner, en plein hiver, avec des températures extérieures descendant jusqu’à -3 °C.
Nous avions pourtant été fortement conseillés d’aller dans des campings afin de recharger le camping-car en électricité. Or, en décembre, tous les campings situés sur notre itinéraire entre Édimbourg, Saint Andrews, Inverness et l’île de Skye étaient fermés pour la saison. Les seuls campings ouverts que nous avons trouvés se situaient à Édimbourg et à Glencoe car c’est une station de ski (prévu à la fin de notre roadtrip). Cette information essentielle aurait dû être clairement mentionnée avant la location, surtout s’il est impératif de recharger électriquement le véhicule tous les jours, malgré la présence de panneaux solaires.
Nous avons contacté l’assistance, qui n’a rien pu faire le premier soir. Face à la situation, nous avons dû aller à l’hôtel, avec la promesse du service technique que la nuit nous serait remboursée. Le lendemain matin, la température à l’intérieur du camping-car était de -1 °C. À ce jour, nous n’avons toujours aucun retour concernant le remboursement de cette nuit d’hôtel.
Un rendez-vous avait été fixé le lendemain avec une équipe technique, mais personne ne s’est présenté. La communication avec la centrale a été extrêmement compliquée et totalement ineficace. Nous déplorons d’avoir perdu deux jour de voyage, un manque d’assistance et un service technique clairement défaillant.
Enfin, lorsque nous avons rendu le camping-car à la centrale d’Édimbourg, l’agence qui nous avait loué le véhicule n’avait jamais été informée de nos problèmes techniques. Le personnel sur place s’est montré surpris et s’est excusé, ce qui révèle un sérieux problème de communication interne.
En résumé, malgré un véhicule initialement satisfaisant, l’accumulation de problèmes techniques, le manque de support et l’absence d’informations essentielles pour un voyage hivernal ont fortement impacté notre expérience.

Great véhicule but information not good with the assistances (battery) 3 times and 1h30 on Phone and we could have some serious problème outside. No heat inside for half trip, around 0 degrés outside and they juste say... "ooh we offer you an 10% on the futur trip with us..." définition of a joke