Bunk Campers - Edinburgh Omdömen 

The pick-up process was a bit chaotic and documents had to be filled out multiple times, even though we had already filled them out online in advance.
During the vehicle handover, only the bare essentials were covered. For someone without camping experience, this was certainly not enough (e.g. the on-board computer had to be switched on manually, which was not explained to us in advance, so we had to drive back after setting off)! We also had to point out that the bedding we had booked and the Silvershields were not available.
We had a new vehicle with low mileage. Technically, everything was fine, except for Apple CarPlay. This did not work (with or without a cable connection) in 98% of cases. This was extremely annoying and would have made navigation much easier.
The return was quick, smooth and without any notable incidents.

Very basic vehicle for a month on the road. However, everything on it worked. Very hard to refill the gas bottle as a reduced number of refilling stations carry this service.
Perhaps a motorhome would had worked better for us.

Staff very welcoming and supportive from beginning to end of our trip
We loved our campervan, modern and spacious and easy to drive, well equipped, we had a lovely trip and would definitely use Bunk campers again

The camper van was in great condition and ran well. We had rented a camper van in Ireland before from a competitor and Bunk Camper is far superior. My only negative feedback is we booked the van months in advance and scheduled for off-season. 2 weeks prior to our rental, the firm was offering 20% off for those who booked a rig during the same time that we had already booked. I made an inquiry as to whether they would offer to us some price relief given that others walking in were paying 20% less, and was flatly denied. If Apollo/Bunk would step back and consider how that appears to their customers, they should be prepared to offer some relief should they offer promotions in the future

We didn’t have any running water from the taps (even though the water tank was full). We couldn’t use the shower, the toilets, or do the dishes. We contacted customer service, but they couldn’t provide a solution. We had to book camping spots every day just to have access to the restrooms and showers. We are expecting compensation.

We had an engine light issue and an oil light and contacted the road side support team via phone and email. No one responded to our concerns. Very poor customer service after we were on the road. Otherwise the service was fine.

Friendly staff, clean and oversized RV, but incomplete explanations at departure.

The Collection and return of the Van was really easy and fast so that was good. None the less, the equipment of the Van wasnt at all what the Internet promised it to be. The Kitchen had almost no equipment even tough it should have. The price is really high when you compare it to roadsurfer by example. When we booked we saw the option „linen“ we thought that would mean just the covers for the bed and pillows etc. But it was the whole bedding, you have to pay 50€ just to have pillows and covers what we think is just too expensive. And it wasnt clear that we would need it. The Gas used for heating and cooking is lpg so you have to refill it at chosen locations around scotland and cant just buy a bottle what made it hard is that you have to return it full. The closest lpg refill location was 1h away from the return point. Overall we were a little disappointed with all the extras you have to buy just to use the van correctly. On the road it was really loud in the van everything rattled and was shaking because of the poor road quality and the quality of the inside of the Van.

The camper van we were issued had more than five items that needed attention which we discovered while away in it. It was as if the check list for issuing the campervan had not been checked before it was given to us. Some serious such as grey water leaking and no reversing camera to minor such as only one desert bowl.

Troppo alto il deposito cauzionale. Per il resto tutto perfetto.

The staff were so helpful and friendly. Everything from pickup to drop-off went as planned. The camper was clean and comfortable, the only complaint we had was the fridge didn't keep food cold but that didn't stop us having a fantastic time. A little information in the camper regarding campsites, chemical waste disposal points and the working of the camper would be helpful, there was a lot of areas we were in with no internet. All in all, excellent trip. Thank you.

On the whole, staff were great, check-in and check-out were smooth and quick, the quality of the motorhome was fantastic. Features of the motorhome were simple to use and additional information and support was available through a convenient QR code.
The only negative about this experience was the actual motorhome that I was issued with was not the one that I thought I was ordering. During the booking process I compared a range of companies and configurations to find the one that suited my needs best and made my selection based on a 4 berth model with ensuite and two double beds. When I went to pick the vehicle up, I was presented with a 6 berth with one fixed double bed and a set of bunks. The configuration and extra dimensions of the vehicle were going to cause me challenges with my journey and I let staff know of my disapproval. The staff member was helpful and checked with her supervisor whether anything could be worked out but there was nothing suitable available. It was then that I was told that this was a common occurrence at this depot and that I was entitled to lodge a grievance form on completion of hire. My attention was directed to the disclaimer in the booking process that states that configuration may vary from depot to depot, but my point is; that if this is a common cause of customer dissatisfaction, either the booking system or the configuration styles should be amended to reflect customer demand. Either that, or clearly state at time of booking that this configuration is not available at this location which would have allowed me to look elsewhere. Did this ruin my holiday? No. Did it cause me some stress and frustration? YES! Were the staff helpful and empathetic. Yes. Was this value for money and would I recommend this company to others? Yes, but if you want a specific model, maybe call and speak to someone directly to get a clear and immediate answer before hitting the BOOK button.

It was our first time renting a motorhome, and we couldn’t have had a better experience. The team at the Edinburgh office was incredibly friendly and made everything so easy, from booking to pick-up and return. The motorhome was spotless and felt brand new. We explored the Highlands and the Isle of Skye in total comfort. It was an unforgettable adventure. We’ll definitely do it again!

Staff were friendly, collection and drop off were efficient simple. Rental was good, and there is 24hr support available. Only issue was when we could have used the support, we were out of reception range, so a physical troubleshooting/instruction manual would be a helpful addition.

The staff at Bunk Campers were an absolute pleasure to deal with, they couldn't have been any more helpful. Our camper van was top class and it added to the brilliant experience we had driving the NC500.

Easy, seamless check in and drop off process. No BS when it came to pre or post damage checks. Clean and new campervan, and would absolutely rent from this company again. Thank you for the memories!

Overall it was OK. We had a rough time picking up the camper as they were understaffed so we couldn't ask many questions about our van. The staff were trying their best though.
The steps to the bed were missing but they did say we will get reimbursement for the ones we had to buy - will see if that ever happens.
Layout of the camper was frustrating and our kitchen kit was missing several items. I also dont know why you provide porcelain plates and mugs but no way to secure these in the cupboards to avoid breakages.
Returning the camper was much smoother than collection.
Soo many more things I could write but those were the main things.

We had a motorhome for two weeks and were satisfied with the Service and State of the vehicle

From booking, to chats with customer service, pickup and drop off, all my questions and concerns were answered. Friendly staff. Clean and well maintained vehicles.

We did not get the caravan I rented (two berths) but a double bed. We did not care for being bunk mates. Some minor issue but a sound vehicle for 1000 miles. Offered a drop and go at no extra charge. Caravan size was perfect for the NC500.