Bunk Campers - Edinburgh Omdömen 389

Tout c'est très bien passé, le camping car était propre et avec tout le confort nécessaire.

Customer service was great. We arrived much earlier and they accommodate us. The campervan ran very well. Check out was very simple and smooth.

The campervan was not very clean when we picked up (possibly due to early accommodation). My son broke one of the thin woods from slide out bed by just moving off bed (very easily). There was already another piece of wood replaced (clearly not professional, just another random piece of wood that fit). We were charged £89 for the piece of wood. I was a bit shocked at how much the charge was when a 2 staples and a piece of wood can fix it. AS THE OTHER PIECES OF WOOD WERE.

Overall, I would use them again. Great customer service, campervan worked great, and simple check in/out.

We had a great time with our can in Scotland! The bunk crew at Edinburgh was so friendly and helpful and made the experience better! We appreciated the early check out of the van and the helpful walkthrough of the equipment.

Van was great! It drove well and had many great amenities, especially the heater.

Keep up the great work bunk!

I got a 5 star experience from the staff

The RV was clean, but when we made the beds, there were clumps of hair under them.
The refrigerator was leaking water when we received the RV, and I asked if it was bad. They told me it was fine and not to worry. The refrigerator finaly was broken, and we had to stop every day to turn on the gas, as it was the only way it would work to keep the food. We had to refill the gas halfway through our trip. When we called, they told us to buy another one, but the solution wasn't possible for us; we wouldn't have known where to put it.

Great team in Edinburgh.
At pic up of the campervan all functions of the van were shown.
A team member of bunk campers was explaining the rental contact and gave excellent answers to our questions. Outside while we checked the campervan there was a broken mirror. They fixed it in less than 30 minutes. Excellent.
Booking and comunication was easy.

Absolutely brilliant from start to finish

Very welcoming on pick up & drop off. Friendly staff. Shown round vehicle & how to use all controls & facilities.

Very good customer service. Excellent campervan.
Only downside was not having the bike rack as requested, but the staff were apologetic and tried to find a solution. Ended up with free diesel as compensation.

Very nice and helpfull employees who give you all the information you need. Check in and out we quite quick. The camper was very nice and with all the things you need included. Thanks a lot for this great holiday with your camper! We will be back.

Great to hire my motorhome with you.

Really smooth and easy process. Great price! Very kind people!

J'ai rendu le camping car le 10 octobre.
Le responsable a fait le tour du véhicule et m'a dit que tout était parfait.
Quelle est ma surprise de découvrir que ma caution a été débité le jour même.
On me dit maintenant qu'il y a un dommage sans me donner de détail.
Sauf que j'ai signé le checkout et que tout était ok .

The pick-up process was a bit chaotic and documents had to be filled out multiple times, even though we had already filled them out online in advance.
During the vehicle handover, only the bare essentials were covered. For someone without camping experience, this was certainly not enough (e.g. the on-board computer had to be switched on manually, which was not explained to us in advance, so we had to drive back after setting off)! We also had to point out that the bedding we had booked and the Silvershields were not available.
We had a new vehicle with low mileage. Technically, everything was fine, except for Apple CarPlay. This did not work (with or without a cable connection) in 98% of cases. This was extremely annoying and would have made navigation much easier.
The return was quick, smooth and without any notable incidents.

Very basic vehicle for a month on the road. However, everything on it worked. Very hard to refill the gas bottle as a reduced number of refilling stations carry this service.
Perhaps a motorhome would had worked better for us.

Staff very welcoming and supportive from beginning to end of our trip
We loved our campervan, modern and spacious and easy to drive, well equipped, we had a lovely trip and would definitely use Bunk campers again

The camper van was in great condition and ran well. We had rented a camper van in Ireland before from a competitor and Bunk Camper is far superior. My only negative feedback is we booked the van months in advance and scheduled for off-season. 2 weeks prior to our rental, the firm was offering 20% off for those who booked a rig during the same time that we had already booked. I made an inquiry as to whether they would offer to us some price relief given that others walking in were paying 20% less, and was flatly denied. If Apollo/Bunk would step back and consider how that appears to their customers, they should be prepared to offer some relief should they offer promotions in the future

We didn’t have any running water from the taps (even though the water tank was full). We couldn’t use the shower, the toilets, or do the dishes. We contacted customer service, but they couldn’t provide a solution. We had to book camping spots every day just to have access to the restrooms and showers. We are expecting compensation.

We had an engine light issue and an oil light and contacted the road side support team via phone and email. No one responded to our concerns. Very poor customer service after we were on the road. Otherwise the service was fine.