Bunk Campers - Edinburgh Omdömen 389

Staff were great, kept us well informed and a smooth handover and return. Also had a minor issue with side mirror hit by passing car and this was well managed. Also need to phone hotline a few times and response was quick and handy. Great experience!

Very welcoming service, fast preparation of the vehicle and superb support.

The mobile home we picked up in Edinburgh was first rate, modern, clean, easy to drive and roomy. Just what was wanted for our visit to the Outer Hebrides.
The pickup was a bit of a trial, especially for us older folks, with all the technology needed for registering, when it had already been provided! We ( 3 of us)all thought it was an unnecessarily stressful time. We were very thankful for the young lady who put it all together for us in a couple of minutes.
On arriving at our friends house ( our first stop before boarding the ferry the following day) we checked the kitchen. It was found wanting in the utensil, cutlery and crockery departments. The oven grill too did not work. The toilet cassette was faulty.
Nothing of the above spoilt our holiday as we supplemented what was missing from our friends kitchen, but it was obvious that the kitting out of the van had not been done properly.
Those little things could have been so easily avoided.

Very inconvenient check-in and check-out times, little flexibility, conflicting responses to email requests, unhelpful staff

everything went very well.

Tutto perfetto, nessuna sorpresa e niente di negativo.

Joanna was awesome.. I hope I spelled her name correctly. She is a great ambassador to your company. I will book you again because of her

Bunk Campers made our holidays super easy!
We booked the "Grande" model for 2 adults and 1 kid (we needed space) and it was perfect, very fast heating system with gas or electricity, comfortable beds, easy to drive...
All the stuff were kind with us.
We will repeat with them!
Thanks, Diego.

We were very disappointed with the customer service and communication at pick-up. Our confirmation email stated clearly in bold that our camper would be ready at 1:00pm and not to be late to inconvenience them, so we rearranged our plans of sightseeing in Edinburgh to ensure we were on time. We checked in at 12:30 and were told our camper wasn’t quite ready. What followed was a four-hour wait with little to no communication. Other customers came and went while we sat there, and only when my husband asked repeatedly were we told the camper needed repairs after being returned. We completely understand that things happen, but the lack of communication was disappointing. Considering we received multiple reminder emails in the days beforehand, it would have been simple and respectful to notify us when the camper was returned damaged that the pick-up would be delayed. Instead, a whole afternoon of our holiday was wasted.

When we finally received our camper, the handover was rushed and poorly done. Fortunately, we have caravan experience, but for those who don’t, this would have been inadequate. Once on the road, we discovered the water tank was only half full, there were glass shards on the floor (which we kept finding for weeks), and several standard kitchen items were missing.

The outdoor tables and chairs we payed extra for were old, broken and not useable. This was very disappointing and when we mentioned it upon return no one cared or apologised

The camper itself was fine and served us well for three weeks, but the experience at both pick-up and drop-off left a sour impression. Considering the amount of emails I received prior to picking the camper up there was no clear guidance around dropping it off, like a checklist including things like LPG refilling, and we never received confirmation about our bond being refunded.

There was an extremely long queue when we went to pick up the campervan—we ended up spending over three hours at the office. The staff member who checked us in forgot to have us sign off on the damage report. Overall, the price was quite high considering the quality of the campervan. One of the rear windows didn’t work, the interior floor and toilet tap were partially damaged, and the tiny bathroom had no window. I wouldn’t recommend this rental.

Refusal to fix issues.

There were known problems when we took our van--the person who oriented us to the van was very clear on those issues... the battery and water systems that weren't accurate, wouldn't tell us fill lines, etc. There was an issue with almost everything in our van, but because we dealt with it and didn't say anything til we got back, they refused any sort of compensation or credit for a future trip to make up for it. Things were broken, the fridge froze all of our food and we had to throw it away, we never knew how much water or battery we had, it was awful. Also they refused to acknowledge they would give us a van that their employees knew systems didn't work in. The employee we returned the van to said, yeah, I remember you, this didn't work from the beginning...fill out this grievance form. We did, and the non-response was insulting.

The complete process were handled very well.

Excellent campervan facility, very polite staff at check in and check out. Would recommend to everybody

Camper really great, most of the team really kind.

Very helpful in the check in and check out process, with a minor incident we had, and overall in streamlining the experience

The informations how to use the interior of motor home were insufficient. We didn’t inform us how to reduce the advertising on the display, so we didn’t have heating during the first night with a bed set which was missing. So after the first night we were forced to go to the agency!
The plots (level) must to be included with the materiel and no to buy it in extra.

The intro was very short and didn't show how to close the roof top bed which was often very difficult. The ignition on the cooktop didn't work so first night so we had cold food. No matches😉 Not even a dish cloth supplied, a tea towel or a toaster (we bought these and left for next camper). Also you should supply at least a banister brush and dustpan to make it easier to keep tidy floor. Overall the vehicle ran well and was in good condition but the above points left us a bit disappointed overall.

Trip was great.
Our expectation on type and size of camper was a long way off from what we received. We had selected a 2 birth mystery camper and got a huge 6 berth camper. You could be more transparent about what a “mystery camper” option is likely to be.

Great experience travelling Scotland. The process in actually getting the motorhome was very slow and cumbersome. The amount of info required, the downloading of files, the opening of qr codes was a little confusing and took forever. The only way we finally figured it out was with the help from an office girl. The 2 young girls and a young man were run off their feet trying to get motorhomes ready for customers. There were a large number of other staff in hi vis walking around, some standing around but none of them helped the young girls. So kudos to those young staff who were awesome. Apart from the pick up experience, the motorhome was great. Easy to drive and easy to live in

Quick and good service. Even when we were travelling around. All the people were very helpfull. With beter pillows we would rate a five star!