Bunk Campers - Edinburgh Omdömen 389

Wonderful experience. 10/10 would recommend.

La autocaravana tenía muchas deficiencias, tapicería sucia, utensilios cocina sucios quemadores de cocina indecentes, cama inferior rota, Red seguridad cama superior con enganche roto manija interior puerta entrada, rota. Al día siguiente nos saltó el aviso de cambio de aceite del motor....Sólo hablaban inglés.

The camper was in very good condition. We had no issues during our week. The booking process was quite slow, however they were busy though.

This company is the worst
It wasn’t just us we met other campers on the road and they were having the same problems as us
Do not use them unless you want your
Holiday wrecked

The service from when I first booked until I returned the camper was excellent. I knew what to expect and wasn’t disappointed.

An overcrowded office where you have to report and don't know when it's your turn. Staff rush back and forth, and there's no place to park your car. Considering the price you pay for a week's campervan rental, the furniture you get with the campervan is a hodgepodge and of poor quality. An impersonal approach overall.

Had a great, experience, staff was very responsive to my emails, and supporting to help me with reminder to prepare the check-in in advance

The service of picking up and returning the caravan is very fast and it led you to have more time to your own trip. Also the people there are very kind and they solved every doubt or incident. The caravan was really modern and well equiped.

Nice people. Professionals. NEVER treated so good with such companies. And I’ve traveled with mcrent, drm etc

I had to wait long time the day I took the motorhome

CONDITON OF RENTING AND SERVICE WAS VERY CLEAR DURING AND BEFORE ALL PROCESS.
THE PREVIUOUS EMAIL HELP TO CLARIFY HOW DO IT AND

Le camping-car était très bien.
Un peu long au départ pour le récupèrer... Documents à remplir et état des lieux...etc
Retour beaucoup plus rapide, top.

The staff with bunk campers were extremely helpful throughout the process. Trying to make our reservation from Canada, we had hesitations but once we reached out to the company they were able to answer all of our questions which helped us decide to book with them. For pick up, they scheduled us a specific time slot so upon arrival the van was ready and there was a staff member available to help us get setup. The van itself was clean and very nice. Spending 12 days in the van we had no issues with any of the equipment and really enjoyed ourselves in the space. Even drop off was quick which was great for the end of our vacation. Overall we had a fantastic experience!

Das wohnmobil, das wir bekamen war viel kleiner als das, welches wir gemietet und bezahlt haben! Es wurde nur mit einem Achselzucken kommentiert- entweder das oder keines.
Die fehlenden Keile wurden nur auf eindringlichstes Bitten gebracht.
Es waren kein Campingtisch und keine Sessel dabei (??? da war wer noch nie campen,...)
Fehlend auch: kleines Beserl u Schauferl
Messer quasi nicht vorhanden
Sonst hat die Kücheneinrichtung gepasst.
Die Übergabe war echt nicht gut gemacht!
So viel Geld mehr was wir bezahlt haben und dann das,....
Martina und Andreas Weirer

Very nice people, especially John who greated us to begin with and who checked the vehical in on return.

Unfortunatelly, I damaged the sidescreen during the trip - sorry. But even that was handled with a smile.

If I need a campervan again in Scotland - I will use this company again.

Couldn't fault anything.. Pick-up and drop off was smooth.. the van was great and we had no issues at all.. highly recommend Bunk Campers to anyone wanting a driving and camping holiday in Scotland

I got a downgrade on my camper and there was no active Communication about it, when I would not complain at Bunk camper, nobody would say something or give a discount or whatever

And the camper was not cleaned very well.

So it was a bad experiance.
I would Not Book Bunk Camper again.

5 star experience. Pick up and drop off quick and easy, got a good tour of the van which had everything we needed. Also loads of info available in the van for anything else. Had one small problem where our key broke, but it was resolved quickly.

The company has an impressive range of services, which is evident from the start. However, this actually turned my experience into something a bit frustrating. The service team did not show much tact in communication: the handover was extremely quick and lacked detailed explanations, with only a very brief amount of time dedicated to me. Afterwards, I raised some claims that have not been addressed.

Overall, it is a company with strong services, but customer care feels very neglected. They risk dying of success if they don’t improve in this area.

I would not recommend this motorhome hire company, also Just Go, based on my recent experience. The customer service was consistently poor and, at times, outright rude. From the beginning, the motorhome had several issues: it was not properly cleaned, there were leaks inside and out, and one of the tyres I think was already damaged — which eventually led to a puncture during our trip.

To make matters worse, the gas certificate in the vehicle was out of date. When I questioned this, they claimed to have a new one but have failed to share it, stating they weren’t legally required to — which raised serious safety concerns.

While they did eventually offer a goodwill gesture of £650 for the inconvenience, which I did accept it doesn’t make up for the lack of professionalism, the safety risks, and the time taken to get everything sorted. I would urge others to be cautious before booking with this company.