Bunk Campers Omdömen 1 745

This is the 3rd time I’ve been asked for a Trust Pilot review for the same trip!

Overall it was OK. We had a rough time picking up the camper as they were understaffed so we couldn't ask many questions about our van. The staff were trying their best though.
The steps to the bed were missing but they did say we will get reimbursement for the ones we had to buy - will see if that ever happens.
Layout of the camper was frustrating and our kitchen kit was missing several items. I also dont know why you provide porcelain plates and mugs but no way to secure these in the cupboards to avoid breakages.
Returning the camper was much smoother than collection.
Soo many more things I could write but those were the main things.

We had a motorhome for two weeks and were satisfied with the Service and State of the vehicle

From booking, to chats with customer service, pickup and drop off, all my questions and concerns were answered. Friendly staff. Clean and well maintained vehicles.

I have mixed feelings about our experience with Bunk Campers that I will detail here... 

First, the positive: The employees that we dealt with were kind and helpful and provided a good demonstration. The van itself was great and everything worked. They allowed us to be an hour later for drop-off (although I think 10am drop off is too early and 2pm pick up is too late considering the time it takes). 

However, there are a number of negatives that I felt really let the whole experience down and for the price we are paying for rental just does not seem acceptable. For a start, the pick up location in Dublin is woeful in a very busy industrial site, there was a steady stream of skip trucks trundling through when we were trying to unpack our car into the campervan; it's not really feasible to park your car beside or very near to the campervan for this. The campervan was not really clean and the sheets provided were quite old and worn - I should have brought my own. On pick up I did notice a musty smell and discovered when we were cleaning for drop off that this was coming from mould growing underneath the middle mattress section and dread to think we slept on that.

I think I had been expecting more when heading off on our campervan adventure, it just felt like an operation running on a shoestring budget but we had a good holiday.

We did not get the caravan I rented (two berths) but a double bed. We did not care for being bunk mates. Some minor issue but a sound vehicle for 1000 miles. Offered a drop and go at no extra charge. Caravan size was perfect for the NC500.

The experience was incredible and the assurance about the personal was also great

The van was just right for us. Easy to drive and well appointed. The bed was comfortable.

Perfect services, helpful and friendly personnel, fast delivery and check. Totally recommend it

Great holiday, easy to hire and get started with the van, nice new vehicle, drove well and very comfortable, all onboard facilities worked well.
Perfect way to see an excellent country with your own itinerary and at your own speed.
A couple of small faults with the vehicle did keep things interesting, probably best to try and check everything works properly before you leave the depot!

Motorhome wasnt clean. Time to recieved the motorhome was slow and repetitive to check the document. I,m Still waiting to get a call from them to solve the issue wih the cleaning.

When we arrived, the ladies doing the Meet & Greets were lovely, but our lady just seemed a little lacklustre which would come back to haunt us whilst we were away.
So, basically, 4 days into our 10 day trip, we were sleeping on the settee at the rear end of the van. That morning my wife, who is of smaller stature got up, and as she did so, there was an almighty cracking sound and the front of the bed snapped in half, rendering the whole bed useless. So, because our guide on Day 1 hadn't shown us how to use the bed overhead (this was our first time in a motorhome), our only option was to sleep on a pile of cushions on the floor for the next 6 days. Which meant as soon as I got home it cost me over a £100 worth of Chiropractor Treatments to try and rectify the damage to my back.
On examination, the front panel of the bed, which had snapped had been drilled around 10 separate times in the region that snapped, which I have no doubt weakened it to the point where it gave in.
We didn't report this, because at the time we were in a campsite in Ullapool, literally the other side of the Country. So, returning wasn't an option.
The whole situation was exacerbated 10-fold when we returned to our lovely friendly lady at the end of our holiday, told her about the sleep deprivation we had endured due to the bed breaking, to which she announced, with no apology and a big grin on her face that "Oh yeah, we get that happen a lot, don't worry we won't charge you!!"
Suffice to say, it has been difficult writing this without the use of expletives.
And the worst bit about it, is that the staff were genuinely really friendly, but just didn't offer an apology or an recompense.

Very friendly and helpful service. Motorhome was well appointed and comfortable. May be helpful to be able to contact Dublin branch directly by phone.

Although very busy they still dealt with us very promptly and throughly

Some good points and some points to work on.

I will do my best to divide it into categories but it will be long and detailed:

Pickup:
The pickup process for us was a real headache. I know it was not that way for everyone. We were coming in from Belgium and our banks apparently don’t work that well with their system. More specifically the security deposit.

They use an app on their tablet to ask for a security deposit. It offers a few possibilities depending on which bank you are. For us we could either use our bank app or a card reader. The problem was that the app on their tablet was unable to communicate with our bank for some reason. We then tried several cards from both our own as well as friends and nothing worked. We were there for about 3 hours.
They offered no alternative. There is no bank card machine or anything in the shop. We offered to make a bank transfer but then we could only get the vehicle after accounting department received the transfer in their account which in theory could take a few days. In the end we had installed and created a Revolut account. This finally worked but it threw a real wrench in our planning and made for a lot of stress. The girl at the counter confirmed to me that we were not the first people to have this issue. Give this they should really find multiple alternatives to make sure the pickup process runs smoothly.

Then came the explanation of how to operate the vehicle. This was a very very shallow explanation and given the fact I had no experience with campers I did not know which questions to ask, which became a problem later on during our trip.

To give a proper example: they showed us where the toilet cassette was and how to remove it but not how to actually empty or troubleshoot it.

There was a tv on board and a 4G modem, but they did not explain how to get connection or how to get channels on the tv after turning it on. Basically I felt like I had to figure out a lot on my own and a few features we did not get to use.

There were other things I had to really find out and discover on my own during our trip, which would have been nice to know of the get go (I.e. the beds have nets to protect you from falling off)

Vehicle state:

The state of the vehicle was clean and everything worked as it should (except for one burner on the stove but that was a non issue since there were 2 others to be used). However I think that a few additions to the interior of the vehicle would make it much better.

A few hooks should be installed to hang stuff of from when standing still. We often found ourselves having to put our clothes in a corner of a cabinet. Or when cleaning constantly having to rearrange stuff. A few hooks would go a long way.

The shower door was slightly out of its frame which made it impossible to fully close and if the vehicle is not 100% level the door constantly opens up. Not a great shower experience. There was also not really a place to hang wet or dirty clothes.

Drop-off:

The drop-off was almost perfect except for one point.

I will start with everything that I liked about it.

- we had some damage on our side view mirror, but also some minor scratches from tree branches. They only charged us for the side view mirror which in my opinion is honest and correct.
- the checkup was done in a timely fashion and the agent was very nice.
- after only a few days we had received an invoice for the repair of the damages and one day later we received our deposit back in our bank account with the repair charges deducted. We paid £130 for the repair. The invoice was detailed and unambiguous.
- the process was all in all very easy.

One point that could be worked on or better.

They have zero camper facilities on site. Meaning you have to empty grey and black water before returning the camper. Failing to do so may result in a $250 charge. The problem is that they are located in Edinburgh and there are almost no service points around. There is one camping not too far but they charge £35 which is insane. Combine that with a drop off between 8:00 and 10:00 AM, and it really becomes stressful to get everything sorted on that day.

I understand they don’t have to offer this service but understanding the region they operate and the services they offer, I don’t believe it should be out of the ordinary to expect this, especially towards customer satisfaction. We really had to go out of our way to empty our grey and black water.

Conclusion: I would give 1 more star if they improved the pickup process, half a star if they made some small tweaks in the interior and another half a star if they would invest in facilities for their campers.

We did have a great experience with the camper and I would consider booking here again. I hope they make some small tweaks so I can give 5 stars in the future.

its 4th time now reporting and no result to my claim to reimburse me for the time loss due none functional camper

Hired a motorhome from the Belfast team and couldn't be happier. They are a lovely group, friendly, professional and very helpful. The van itself was in very good condition and drived perfectly - and the roads throughout NI are just a dream to drive on (compared to what this Londoner is used to! :)

Thank you for everything - we will definitely return to you for any similar hire and cannot recommend you highly enough.

It was a great experiece from pick up to drop off. The campervan was really clean and had all the bits and pieces we needed for the weekend away.

Bunk made it easy for me a first timer to experience the camper van holiday, really enjoyed it and now have the bug to rent again or purchase