I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service when I had an issue with uniform sizing. Cindy was super helpful and understanding, and the new clothing arrived in time. A huge thank you to Cindy for helping with the si... Se mer
Fabulous service I’ve placed two orders. There was a missing item in the first order, which the company amended immediately. I had accidentally ordered the wrong size and went into panic mode... Se mer
Företaget har svarat
-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Kontaktuppgifter
15 Binns Close, CV4 9TB, Coventry, Storbritannien
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have ordered twice now....
I have ordered twice now from this company. I had an issue with the second order and I am so impressed by their customer service in resolving the issue!!
Warm Regards!
21 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your continued support and for taking the time to leave such a kind review! We're really pleased to hear that our customer service team was able to resolve the issue quickly and to your satisfaction. We truly value your custom and look forward to serving you again in the future!
Great Customer Support guidance and support
I wanted help with my order and contacted Brigade customer support. Elle from the CS team helped me with the issue with my order. I really appreciate her timely help. I was very well guided by Elle.
15 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind feedback! We’re delighted to hear that Elle was able to provide timely and helpful support with your order. We appreciate your recognition and are always here to assist you.
The Brigade Team
Elle Was so helpful this morning…
Elle Was so helpful this morning helping me out with my order. Made my day! Thank you for your kindness and time :)
15 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your kind words! We’re thrilled Elle could help and make your day a little brighter. We’re always here if you need anything else!
The Brigade Team
Replacement school bag…
Issue with one of the school bags that I had purchased. Elle very quickly arranged for replacement school bag which I received within a couple of days and she emailed me afterwards to ensure I had received it. Very good and efficient service.
8 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for sharing your experience. We're delighted Elle was able to assist so promptly and ensure everything was followed up smoothly. It's great to know the replacement arrived quickly and met your expectations.
The Brigade Team
After contacting Bridage clothing…
After contacting Bridage clothing regarding a faulty jumper, they were very quick to replace and get it send out. Huge thank you to Elle for making it a smooth and easy process.
6 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind feedback. We're so pleased to hear that the replacement process was smooth and that Elle was able to assist you promptly. We really appreciate you taking the time to share your experience.
The Brigade Team
Order school clothes Highfurlong blackpool
Order - 1217955
Very disappointed with this order. Waited more than 2 months and only got a response when I emailed to see what was happening. I was informed they were lost in transit as this was school clothes we had to send our daughter in complete different outfits. Was told they would mark the order as urgent for next delivery and even that took a long time in coming . Never had any other response other than after sending my first email.
9 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
We're very sorry for the delay you experienced. Unfortunately, we were not aware of an issue with your delivery until you contacted us on 1st October. As soon as this was brought to our attention, we arranged a replacement order which was delivered as quickly as possible. We understand how important school uniform is and sincerely apologise for the delay inconvenience you experienced.
Kind regards
Kelly Holcroft
Customer Service Manager
Very good communication
Excellent customer service. Ordered uniforms mid September and was also moving house. Reached out to Brigade Clothing Ltd and they managed to search, locate and redirect my parcel to the school. Kelly from customer service was very responsive and considerate.
Would also like to add the clothes are great quality.
17 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your lovely feedback. We're so pleased to hear that we were able to assist you during your house move and ensure your parcel reached the school safely. We're also delighted to know you're happy with the quality of the uniform. If we can help with anything else in future, please don’t hesitate to get in touch.
Great customer service
Yet to receive my order, great customer service! Thanks for your help Elle
9 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind comments. We're glad to hear Elle was able to assist you. Please don’t hesitate to get in touch if you need any further support.
School uniform- awful company
School uniform- awful company.
Website is like something from the 90s ordered one jumper it’s taken 4 weeks to come and they charged £4,50 for delivery for it too. Madness .
Do better in this climate
29 augusti 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for taking the time to leave a review. We're very sorry to hear of your disappointment and would welcome the opportunity to look into this further for you.
We previously submitted a request for more information via Trustpilot so we could identify your order, but unfortunately haven’t received a response. Without further details, we’re unable to locate any record of your order or a previous enquiry, which limits our ability to assist you directly.
With regard to the delay, please note that during our peak summer period, lead times are extended due to the high volume of orders we receive. To help manage expectations, we set clear summer ordering deadlines and communicate these in advance to all our partner schools, as well as to parents who have registered or placed orders with us.
We completely understand how frustrating delays can be, especially when preparing for the new school year, and we're truly sorry if your order was affected.
If you are still in need of support, please don’t hesitate to contact us directly at sales@brigade.uk.com
with your order number or any additional details, and we’ll be happy to help.
Thank you again for your feedback.
Kind regards
Kelly Holcroft
Customer Services Manager
Amazing customer service
Couldn’t recommend the customer service enough, especially Elle. After my initial order had been lost, she processed a replacement and got it dispatched within a few days. She kept me updated and sent me an email the morning of delivery with the tracking number so I could keep an eye on the status of delivery. Thank you again Elle!
3 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind feedback. We're pleased to hear that Elle was able to support you promptly and keep you well informed throughout the process. Your comments have been passed on to her. Should you require any further assistance in future, please don’t hesitate to contact us.
The Brigade Team
Quick response
Some items in my order were incorrectly sized. The response from Kelly at Brigade was fantastic and the items were swiftly replaced! Much appreciated!
30 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind review! We're sorry for the initial sizing issue, but we're thrilled to hear we was able to help quickly. We truly appreciate your understanding and support!
A company that looks after it's customers well.
Elle and her colleagues were very helpful to replace an item that was sent in error. Kept me fully informed.
25 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your wonderful feedback! We’re proud to be a company that truly values looking after our customers. Elle and the team always strive to provide helpful and transparent service, and we’re glad this was reflected in your experience. We appreciate your support!
You are a star ⭐ Kelly
I am so grateful to Kelly, who was able to acknowledge my concerns that I had and was able to sort it out in a calm , kind and caring manner.
She was super efficient and was very understanding to my problem.
She was very supportive and helpful and quick to resolve my issues.
God bless her abundantly .
25 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your incredibly kind words! It truly means a lot to me to hear that I could help and support you during a stressful time. I’m grateful for your patience and understanding, and I’m always here if you need anything else. Wishing you all the best and many blessings! 🌟
Kind regards
Kelly Holcroft 🌼
Outstanding customer service
Outstanding customer service by Elle. My daughter's cardigan was way too big. I had to return it and order a size smaller.
Elle ensured I receive my order quickly and she went beyond to despatch the order sooner than it should and answered all my queries very patiently.
Thank you Elle, for your amazing service 😊
25 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your lovely feedback! We’re delighted to hear that Elle went above and beyond to help you with the cardigan exchange. We’ll be sure to pass on your kind words—Elle will be thrilled to hear them! 😊
I had a great experience with this…
I had a great experience with this company. Especially its exceptional customer service. Their staff are very helpful, quick and efficient at problem-solving (Thank you Elle :))
23 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your kind words! We’re thrilled to hear you had a great experience, and Elle knows how much you appreciated her help. Your feedback means a lot to us!
Great customer service
My daughters uniform has been delivered to wrong address. Customer assistant Elle was amazing and very helpful.She sorted out everything in no time. Thank u Elle.
18 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your wonderful feedback! We’re sorry for the mix-up with the delivery, but we’re so glad Elle was able to help and sort everything out quickly. We’ll be sure to pass on your thanks to her!
Great customer service
Great customer service from Cindy! Unfortunately the stitching of one of my sons tshirts came loose in the wash, but I received quick and helpful responses. A new one was sent out immediately and arrived promptly. No issues with the rest of the uniform or the new tshirt.
Otherwise Great quality
12 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind feedback! We're sorry to hear about the initial issue with the t-shirt, but we're so pleased Cindy was able to resolve it quickly for you. We're glad the rest of the uniform has been great, and we really appreciate you taking the time to share your experience. 💙
Customer service was great
Easy system to use. Delivery direct to school prior to holidays. Uniform is good quality. Ria was outstanding with a part of my order which was delayed due to stock... thank you Ria!
29 juli 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your lovely review! We're glad you found the system easy to use and are happy with the uniform quality. Ria is so pleased she was able to help! 💙
Superb customer service that goes above and beyond
Outstanding customer service this morning from Cindy at Brigade. I won’t lie, initially I was cross with how difficult it felt to make contact with the company regarding an order I had placed urgently this morning to get my son a new jumper. My first email was perhaps a little strong.
Cindy’s prompt and lovely response went above and beyond anything I expected. If there was an award for the best customer service response of the year, I’d vote Cindy. She was warm, efficient, polite and most of all absolutely resolved my issue - and then some.
After a difficult start to a Monday, this mornings experience with Brigade has brightened my day and taken a little bit of stress away worrying about whether my son will have a jumper to wear for the next few weeks.
Thanks so much again !
15 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for taking the time to share such thoughtful feedback. We’re truly sorry for the initial frustration you experienced, but we’re absolutely delighted to hear that Cindy was able to turn things around and provide the support you needed.
Cindy said it was truly her pleasure to help, and she really appreciates you taking the time to post such kind words. Your message made her day – and ours too!
We’re so glad we could help ease some of the stress, and we hope your son enjoys his new jumper. Thank you again for your understanding and for giving us the opportunity to make things right. 💙
Cindy was very helpful and answered to…
Cindy was very helpful and answered to my query in a very polity manner and very quickly.
Thanks, Cindy
10 september 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your lovely feedback! We're so pleased to hear that Cindy was able to assist you quickly and politely.
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