I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service when I had an issue with uniform sizing. Cindy was super helpful and understanding, and the new clothing arrived in time. A huge thank you to Cindy for helping with the si... Se mer
Fabulous service I’ve placed two orders. There was a missing item in the first order, which the company amended immediately. I had accidentally ordered the wrong size and went into panic mode... Se mer
Företaget har svarat
-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Kontaktuppgifter
15 Binns Close, CV4 9TB, Coventry, Storbritannien
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,6
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Elle from the customer service team was…
Elle from the customer service team was fantastic. I had an issue with my order in which the wrong size jumpers were sent to me. I contacted Brigade and had a response from Elle almost immediately. I had to place a new order due to the problem & Elle ensured that I would receive it before the school term ends.
She kept me updated on the progress of my order and assisted me with returning the incorrect items. She was very friendly, helpful & reassuring, so thank you again!
9 december 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Elle was able to support you and keep everything on track for the end of term.
We’re very sorry that the wrong size jumpers were sent to you in the first place. Had we been aware immediately, we would of course have arranged a replacement order straight away as well as assisting with the return. We’re glad that Elle was able to help you get everything resolved quickly and smoothly.
Thank you again for your kind words and for sharing your experience — it really means a lot to us.
Kind regards
Brigade Customer Services
Really helpful sales assistant Kelly…
Really helpful sales assistant Kelly was able to assist me when I accidentally ordered the wrong colour leavers his Hoodie, thank you.🤩
4 december 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your lovely review! We’re delighted to hear that our team was able to help you sort out the colour for your leavers hoodie. We really appreciate you taking the time to share your experience and are glad we could get everything sorted for you. 🤩
I had forgotten to order school jumpers…
I had forgotten to order school jumpers for my son and he was squeezing into his current one. I emailed the company and the service I got was amazing! Thanks to Kelly who got back to me very quickly and put my mind at ease and rushed through my order at no extra cost. What a brilliant service thank you! Definitely 5 star plus.
1 december 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your wonderful review! We’re delighted we were able to help and get your order rushed through for you. Your kind words and 5-star rating mean a great deal to us.
If you ever need anything else, we’re always here to help. Thank you again!
Great experience with Brigade…
I had a great experience with Brigade Clothing Ltd. Elle helped me with an issue and was absolutely lovely and professional throughout. Her communication was excellent — she kept me updated at every step and made the whole process stress-free. Fantastic after-sales customer service. Highly recommended!
21 november 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Dear Ash,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Elle was able to help and that you found her support professional and stress-free. We’ll be sure to pass your kind words on to her.
Your recommendation means a lot to us, and we’re delighted that you’re happy with our after-sales service.
Thanks again for your lovely feedback, and we look forward to assisting you again in the future!
Kind regards
Brigade Customer Services
Fantastic customer service from Ellie
Ellie was so helpful in correcting an error with my order (my fault!). She also sent the package out ahead of schedule to help me out of a bind. Fantastic customer service.
5 november 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you for your kind review. We're so pleased Ellie was able to sort the issue and get your order out promptly. We’ll make sure she sees your lovely feedback. We really appreciate you taking the time to share your experience.
Kind regards
Brigade Customer Services
Smaller rucksack
Items are changing in order to save money.
Bought a school bag for my son theoretically identical with the previous one and they changed the size they made is smaller because the chrome book case doesn't fit like in the previous one.it needs to be squeezed and pushed and it barely fits.
Also instead of 2zip sliders there is now only one.
7 november 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Dear Andreea,
We’re sorry to hear about the issue you’ve described. The size and design of our rucksack have not changed, so your comments suggest you may have received an incorrect item.
We haven’t been able to locate any order under the name used on this review, and we also haven’t received any direct contact from you about this. We always encourage customers to reach out to us first so we can resolve any concerns quickly, but unfortunately haven’t been given the opportunity to do so in this instance.
To look into this properly, please contact us with your order number and photographs of the bag you received. You can do this easily through our website chatbot by selecting “Contact Support” and uploading the details there. Without this information, we’re unable to investigate further.
We want to ensure you and your son receive the correct product and are happy to help resolve this as soon as possible.
Thank you
Brigade Customer Services
Quality & Efficiency
100% recommendation for Brigade school uniform. Elle was super helpful and made sure I got my order very quickly. The level of service, quality of clothing and value for money were excellent. Thank you Elle and Brigade.
7 november 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your wonderful review and recommendation! We’re delighted to hear you were pleased with the quality, value, and service — and that Elle was able to assist you so efficiently. Your kind words mean a lot to us, and we truly appreciate your support.
Warm regards,
The Brigade Clothing Team
I had an issue with Delivery of an item by the courier
I had an issue with Delivery of an item. The courier left it in an unsafe place, which resulted in it going missing. I contacted Brigade who from the start were so helpful and went out of their way to ensure that everything was put right. They kept in touch with me via email and I was sent a replacement item very quickly which was delivered safely. I dealt with a lady called Kelly, who was absolutely fantastic throughout. She kept me up-to-date with what was happening and assured me the delivery person in question was made aware of this unsafe delivery. Such a refreshing experience and to realize that brigade certainly do value their customers.
31 oktober 2025
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Svar från Brigade Clothing Ltd
Thank you for your lovely review. We’re so sorry for the trouble you had with your delivery, but we’re delighted that our team was able to put things right quickly. It’s wonderful to know you felt supported and valued throughout the process — that’s exactly the service we aim to provide every time.
Warm regards,
The Brigade Clothing Team
CUSTOMER SERVICE
The customer service from Ell is always delightful, she's always happy to help and so cheerful whenever we speak! Really brightens your day :)
12 november 2025
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Svar från Brigade Clothing Ltd
Thank you so much for your kind words! We’re delighted to hear that Elle has made such a positive impression — she’ll be thrilled to know she brightened your day. We really appreciate you taking the time to share your experience and for being such a valued customer.
Nothing worse than a company that you…
Nothing worse than a company that you can’t speak to a person, everything is online if you’re a parent, yet we are all customers.
All I need is a call back to discuss a jumper I purchased regarding sizes that don’t match up or a contact number at least.
Yet happy to take my money
Ridiculous customer service
10 november 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
We’re very sorry to hear you’re frustrated. While our service is primarily online, our Customer Services team is always here to help and responds to all enquiries within 24 hours, often much sooner.
As you will see from the majority of our other reviews, we aim to offer our customers an amazing service — and we do achieve this when given the opportunity. Last year, we were pleased to personally call you and fast-track your post-deadline order as a goodwill gesture. Had you given us the opportunity to assist you again this year, we would have been happy to resolve any query you may have without the need for this review.
I will email you directly to understand your query and assist you. We are always here to help and aim to make every customer experience a positive one.
Kind regards,
Brigade Clothing Ltd – Customer Services Team
Awful website and insane lead times - needs to be challenged by a modern retailer
Awful website and insane lead times for the price and quality. Expect to order what you need for your children and other sizes before September, if they dare to grow during the year - very bad website, like it was stuck in the 90s - I bet their payment is not even PCI compliant and can be reported.
13 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Dear Jozsef,
Thank you for taking the time to leave a review and we are sorry to hear you are not happy with our website, service and quality.
We can see that you last placed an order with us on 13/10, which was delivered to the school on 03/11 — well within our stated lead times. However, we have no record of any communication from you regarding lead times, quality, or anything else, so we were unable to address any concerns directly.
Most of our products are bespoke and made to order rather than stocked off the shelf, which allows us to offer a wide range of sizes and styles. Certain items do require ordering, but we consistently receive very positive feedback regarding the quality of our products. If you do ever have a concern, please contact our customer service team who are always happy to assist.
We also want to reassure you that we are fully compliant and validated with the Payment Card Industry Data Security Standard (PCI DSS), which can be checked independently for peace of mind.
We hope this helps clarify, and thank you again for your feedback.
Kind regards
Kelly Holcroft
Customer Services Manager
Good service! Thanks Kelly!
Kelly is very helpful and she has resolved my issue quickly with satisfaction. Thanks so much for her follow up and good service.
4 november 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience and that your issue was resolved quickly. We truly appreciate your support!
Thank you Kelly
Had an issue with my order and Kelly promptly arranged for a replacement to be processed and kept me inf ormed with regular updates until the item was successfully delivered.Her professionalism, proactive follow-up, and dedication to customer satisfaction were greatly appreciated.
24 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your lovely review! We’re thrilled to hear that your replacement order was handled smoothly and that you felt well supported throughout. Hearing that our efforts to keep customers informed and happy are appreciated really means a lot to the whole team.
Good customer service
I had to contact customer service because the courier had lost my order. Kelly was very helpful and resolved the issue promptly.
30 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for taking the time to leave your review! Great customer service means a lot to us at Brigade, and we really appreciate your kind feedback and recognition.
Absolutely hate the order processing…
Absolutely hate the order processing here BUT Elle saved the day. Outstanding customer service from Elle and ive been dealing with Brigade for the last 4 years and Elle service has been top tier!! Cannot fault her.
15 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for taking the time to leave your feedback! We’re delighted to hear that Elle was able to provide such outstanding service – we’ll be sure to pass your kind words on to her.
We really appreciate your loyalty over the past four years and your patience with our order process. Your support means a lot to us, and we’re thrilled that Elle was able to make your experience a positive one.
Thanks again for your wonderful review!
Loads of issues with the couriers
Loads of issues with the couriers, quite frankly they are useless, however as soon as I managed to speak to Kelly from Brigade she was a star and did everything she could to get my items to me so thank you Kelly I wouldn't have got anything sorted if it wasn't for you :)
23 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your lovely review!
We’re are again really sorry for the frustration caused by the courier issues, but we’re delighted we was able to step in and get everything resolved for you. Your patience and understanding was very much appreciated, and we’re so pleased to hear you’re happy with the service in the end.
Thank you for choosing Brigade!
Elle was fantastic at promptly sorting…
Elle was fantastic at promptly sorting out my order. Great customer service!
21 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your kind review!
We’re so pleased to hear that you were happy with the service you received and that Elle was able to get everything sorted for you so promptly.
Thank you for choosing Brigade, and we look forward to serving you again soon.
Absolutely fantastic company
Absolutely fantastic company, have gone above and beyond, providing excellent support. Made my daughters day and even included a little treat. Kelly was fantastic and very quick to come back to me.
22 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your wonderful review! 💙
We’re absolutely delighted to hear that you were happy with the support you received and that your daughter’s day was made — that truly means a lot to us. We always aim to go above and beyond for our customers, so it’s lovely to know that effort made a difference.
Thank you for choosing Brigade, and we hope to serve you again soon!
Sweatshirts
Well I bought a few sweatshirts from Brigade and at first they messed up with my delivery and sent me the wrong items so I contacted them and straight away they sent me a replacement. Elle was great and sorted out everything straight away Thank you
22 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for taking the time to leave your review!
We’re really sorry again for the mix-up with your original delivery but are delighted to hear that Elle was able to get everything sorted for you quickly. We’ll be sure to pass on your kind feedback to her — she’ll be so pleased to hear it!
We really appreciate your understanding and are glad you’re happy with the outcome. Thank you for choosing Brigade — we look forward to serving you again soon!
Great customer service
Had a small issue with a product, but the Brigade team were super helpful and sorted me a refund really quickly. Their customer service is brilliant which made the whole process so easy. I’ll definitely be buying from them again! Thank you
22 oktober 2025
Omdöme utan inbjudan
Svar från Brigade Clothing Ltd
Thank you so much for your kind review!
We’re really glad to hear our team could resolve the issue quickly for you and that you were happy with the service you received. We always aim to make things as easy and stress-free as possible for our customers, so your feedback means a lot.
We really appreciate your support — and we look forward to welcoming you back again soon!
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