Mapac Omdömen 

Just received my grandchildren's uniform, I am very impressed with the quality and value for money garments, the logo looks lovely!
It was easy to order and was delivered quickly too!

Quick service and good quality uniform really happy thankyou

One job. You have one job. To get uniforms posted on time for the start of school. How it takes months to put a pe tshirt in a bag is beyond me.

If I could give it 0 stars I would. Terrible wait times for items I ordered at the start of July to avoid the rush and still waiting for the order in August!!They only get away with it due to no alternative!

After having an sizing issue with the leavers hoodies which came up large I emailed them to let them know the sizing was off.. Lisa sorted out the issue very quickly and reordered another hoodie for me at no cost to myself. Before ordering I also contacted the company and Lisa again was extremely helpful in answering any questions I had, she’s a star! 10/10 for customer service, really appreciate how she resolved the issue quickly.

Extremely disappointing service. If there were another supplier for school uniforms, this company wouldn’t survive. I’ve placed multiple orders and each one has taken nearly two months with zero updates, no communication, and no replies. It’s frustrating to feel stuck with a company that shows no regard for its customers.

Awful, never really had any issues previously but looking at other recent reviewers clearly an issue ongoing. Placed an order 21st Feb, when ordering says delivered to school 1st and 3rd week of every month. Correct me if I’m wrong but I assumed I’d receive within the first 10 days or so of March. Nothing.
I emailed and to be honest they are less than helpful now telling me they only
Get delivered once a month! Well then update your website and stop trapping people. Then asked for it to be changed to home delivery instead if that’s what’s causing the delay - nope apparently I still won’t get it any sooner! For god sake it’s not summer holiday “busy period” !!
Luckily a local uniform shop can still embroider my child’s school logo so safe to say I won’t be going back to mapac anymore and advise you don’t either.

I ordered my daughter’s uniform last year with no issue. However, my recent ordering experience was awful. I placed an order on the 18th of January and another on the 25th of January. I requested for them to be delivered to the school directly and the company advise they deliver every 2 weeks. I had no updates at all. I reached out on the 22nd of February and all of a sudden they were magically dispatched that day. I emailed and said I was disappointed with the service and wasn’t offered any explanation or an apology. This was a week ago and they haven’t bothered to reply!

Order on 30 Jan 2026, Today 21 Feb got an email saying it took longer than normal. it is not surpised me because I also ordered last year before summer holiday, they didn‘t even contacted me saying delay, finally my kid don’t have the order even school started. I think you still can choose this company if you don’t need it within 3 months.

Ordered 7th September, still not been sent. Contacted company and they said my order would be shipped week of 6th October (!). Now not responding to my emails.

Poor service - items never arrived. Cancelled order after six weeks.

If I could leave zero stars I would! Ordered uniform 15th August. Allowed more time as I apparently didn’t order before their “cut off” date 31st July….whoa actually buys new uniform first week of school holidays? Anyway….left 2 weeks, emailed for an update, nothing! Emailed a week later, few days later finally got a reply saying they’re waiting on 1 top to be sent for “production” but if I wanted the other items, I had to pay for delivery of those….er, no!! Then received an automated email saying items taking longer then expected, waited another 2 weeks! Emailed sent, nothing! Sent them an email tonight informing I’ll be doing a charge back via my bank with the evidence I’ve tried emailing them, giving ample chances for them to reply but nothing. I’ve had to buy second hand and hand me downs to get my kids sorted. This company is a shambles and a joke and customer services is pathetic!!!

Please AVOID! They didn't refund cancelled items!

Website says free delivery over £50, but it would not work on my order. When I emailed to ask about it, I was told that it has been on orders over £60 for a long time, they just haven't updated that on the website. They won't honour it even though it's their error.

Took over a month to receive. The 9 year old jumper was too big for me. Had to pay postage to send it back. Don't recommend

I would ask everyone to avoid this company as they have the worst service. I ordered a leavers jumper for my daughter she got knocked in the playground and was left with 2 big holes in her jumper. The quality of the jumper is so poor not worth the money at all. I ask the company to replace it and the lady on the phone had the cheek to say we have never had any complaints!!! When in fact all your reviews are all complaints.

Order placed 9th October still not received by 14th November. No communication as to why. I have had to chase for updates multi times. They should have a warning when you place the order if delivery is going to be over a week later.

Terrible service! Place a large order, some items aren't available for 20 days. Now I must pay extra for delivery because I can't wait. How can it be the customer's problem because they don't have stock?????? The lady in customer service was really rude and said it's my fault because I won't wait. If I didn't need the uniform I wouldn't have ordered it!

Same issues as all others who have reviewed. Ordered over 5 weeks ago. They don’t answer their phones and they don’t respond to emails. No idea when I will receive and now relying on hand me downs and second hand uniform. Having to call school to get a book bag as this was also in order. Will suggest school change preferred supplier.

Really terrible…. I wish i didn’t have to order school uniform from here but its my schools chosen supplier…. First year half my childs school uniform was missing, then the website kept cashing, so couldn’t order. This year i ordered my school uniform 6.5 weeks ago, school starts monday, today is Thursday and No uniform, apparently all management on calls in a meeting. No uniform and told “just leave it another day…” Super unhelpful and no school uniform and refusing to send a replacement out. Really unhelpful and bad customer service