Mapac Omdömen 

Order school uniform for my son,still nothing ( 3 weeks),no answer to my email

This is how I complained about the quality of the Mapac uniforms (Trousers and Joggers) in an email:

Dear Sir or Madam,

I hope this message finds you well.

I am reaching out to address a concern regarding the quality of trousers and joggers supplied by your company. Last year, I purchased a full set of uniforms for my son, and shortly after starting school, both his trousers and joggers developed significant rips. Initially, I attributed this to typical wear and tear associated with active children, but I couldn't shake the suspicion that the garments were unusually fragile.

Subsequently, we replaced his school trousers and joggers with items from the NEXT superstore, which endured without issue throughout the entire year. This experience led me to question the durability of your products. Consequently, I stopped ordering school trousers from your company, a decision which you can see from my order history.

The durability of garments from NEXT clothing stores further emphasised the difference in quality. However, what prompted me to procure his entire PE wardrobe from Mapac was the colour discrepancy between NEXT's joggers and your PE jumpers. it was only the different shade of black than your PE jumpers that made me order his full set of PE clothes from your company.

Unfortunately, despite my initial preference for your products, the PE joggers failed to withstand even minimal wear and tear. Within weeks, they were damaged, necessitating two additional purchases (refer to my order history). Although initially relieved that the replacements matched his PE jumper, this sentiment quickly faded as the new joggers suffered damage after minimal use, highlighting a consistent issue with the quality of your trousers and joggers.

This recurring problem has proven to be inconvenient and frustrating for both me and my child. I am concerned that the quality may be deliberately compromised to encourage frequent purchases, which ultimately benefits your company.

In light of these quality concerns, I am requesting a refund for my most recent order, as one pair of joggers failed to endure even a single PE lesson, and the other remains unopened due to apprehension about its durability. Additionally, I would appreciate a refund or replacement for the damaged jogger.

I kindly urge you to promptly investigate this matter and provide a satisfactory resolution, whether through refunds, replacements, or alternative solutions. I trust that you will take the necessary steps to address these quality issues and uphold the reputation of your brand.

Please inform me of your proposed course of action for resolving this matter. Your attention to this issue is greatly appreciated, and I eagerly await your prompt response.

Thank you for your understanding and cooperation.

We received a faster delivery than expected which was lovely. The products received were good quality and Customer Service has been very good when we encountered a sizing problem.

I have ordered my little boys school uniform from this company for two years on a row now and the quality is exceptional. It’s washed well and I’ve even been able to keep some items that still fit him from the first year to wear again this year.
Moreover, customer service have been brilliant each time I’ve used them. The first year I received the wrong colour coat and was sent a replacement as soon as I brought it to their attention with no quibbles or questions asked. This year I received a PE top with a small hole where the school logo had been sewn in - again this was dealt with by me sending one email and Mapac customer services replying that they would dispatch a new one immediately which I have received confirmation of already.
Highly recommend and I will continue to use for coming school years.

This company is an absolute joke ! What a mess . I placed an order on the 1st July 2022 in which they took the money straight away and yet I’m still to this day waiting for my order . It was not even a big order of just 2 cardigans for my daughter who’s due to start school in September and a book bag . The website says to order before July 31st as that’s there busy period so I did just that but I still haven’t received my order and it’s now 15th august . This is disgusting and all I get back is them blaming it on covid and they will get it out to me as soon as possible . Please don’t anyone else waste your money on ordering anything as you will not receive your items . The amount of stars on trust pilot says it all ………

Really disappointed with my experience of this company. Ordered a leavers' hoodie for my son which took ages to arrive and when it did it was smaller than advertised. Doesn't fit at all. I sent it back but the company is insisting it's the right size - it's not. Other parents have also found their hoodies have come up too small. Now son is without a hoodie and I'm down over £20. Very poor customer service.

Ordered 7th March finally dispatched 13th April!
Without discussing they cancelled an item and put in an alternative!
The school jumpers look and feel cheap!
I much prefer myclothing but unfortunately the school picked up a new contract with this dreadful company.
If I could shop elsewhere I would but for the logo items this is the only place that does our school uniform.
If you can avoid this company then I definitely would.

Really disappointed -ordered 1 t shirt back in June but still not receive it . Emails have also gone unanswered.

Absolutely awful. Waited 7 weeks for my order. Emails ignored. No apologies. Couldn’t be worse.

Ordered after receiving an email back in July ‘ordered now before the start of term’

They don’t answer the phone, nor reply to any emails, that includes the tracking email and customer service email.

Very poor customer service. Will never use again

School started, no uniforms. No apologies, no replies to any emails. Just paid for something it seems never will come! Shameful

I'm starting to get fed up. I have emailed a few times with no reply. I just want to know when the uniform will arrive! School stared a week and a half ago. I'm making do but would be nice to have some form of communication

This company is a shambles. I ordered school uniform back in July, still have not received anything 2 weeks into the new term, had to send my child back to school with uniform he's outgrown. I actually forgot I had an order as there's been no email informing me of the progress. You would think that they wouldn't get caught off guard every year. Customer service is non existant! I would say avoid this company but most of us do not have a choice.

If I could leave 0* I would. This company is the sole provider for the uniform of the special school my child attends. My child started her 1st day of secondary school without any uniform as only her PE t-shirts and PE socks have been delivered, we have not received her blazer, school jumpers or PE trousers.
I've called repeatedly during the hours noted on Mapac's website. No-one answers the phone which I find strange, as when I called on 15th July to check sizing and place my order it was answered on the second ring! This company do not respond to emails either. Absolutely appalling customer service. Unfortunately unless the school changes their contract we are stuck with this shoddy company for the next 8 years. If you can avoid using Mapac and go elsewhere do so!

I am amazed that schools are still using this company.
I ordered in July well before their cut off date and the unbranded items took a month to arrive. I am still waiting for tie, pe kit etc 2 weeks into the school term.
When I called asking for an ETA I was told.. anytime. When I asked how long it usually takes I was told.. it varies I couldn't tell you.
How is this a way to run a company? Why they have monoply is beyond me. I am writing to the school to petition for alternative plans. Sell the damn patches themselves or something. I am severely disappointed with the lack of service and communication.

As other reviewers I ordered back in July before the guaranteed delivery date and still no uniform received 2 weeks back in to term. What’s worse is the total lack of communication. I’ve tried to get through numerous times by phone with no luck and sent 3 emails with no reply!! This is the only company that stock logo’d school uniforms so they have the monopoly - absolutely shocking service & customer communication!

Wouldn't even give them 1 star. Ordered uniform in July, hadn't received any of the order by mid August and not even an email to say things were delayed. Had to email them 3 times before getting a short reply saying there's a delay and they would send some of the order but no apology for the delay.
Still took another 2 weeks for part of the order to be sent. Now second week into term and still missing half the order and still no email reply about when it'll come. We had to source the missing items from another shop who luckily had them in stock.
As you can see from all the other reviews I'm not alone and everyone gets poor service from them.
Terrible company will never use them again and would advice everyone not use them as well.

Terrible service, placed an order the day the children broke up in July and it is now 2nd week in September and still have not received the order. Schools should really reconsider using their services as many children are back to school with no uniform! Extremely poor customer service via email, totally unreachable by phone and blaming covid for delays despite everyone going back to work in July! Couldn't be any less satisfied with this and still have not received my order!

Absolute garbage - second year running our order has been delayed ; I ordered well in advance of their 'deadline' for 'guaranteeing' delivery before term start and nothing has come,

They ignore emails, phone calls and not a hint of an apology - thankfully my Son isn't starting out so he can wear his old uniform but their customer service is shocking,

Unfortunately they are the only supplier for my sons school for branded clothing so we are forced to go with them.

One of the parents who did have a response was told 'they couldn't email everyone' which is just a pathetic excuse - even another email to all customers saying they are behind would help !

We have had no comms whatsoever

Absolutely rubbish ,no uniform despite ordering a month in advance , no update no answer to emails or phones , the school should not have such supplier on their system and I will
Make sure to let the head teacher know my views . Can’t even begin to explain my sons disappointment who has to start school without a uniform with no idea when it will be arriving , I wish I could cancel the order but even that is not an option as there is no communication .