Brigade Clothing Ltd Omdömen 

Great service! Cindy at customer service has been very helpful. She emailed me to assure me that my son's uniform will arrive before the start of term and she answered any of my queries. She also changed a cardigan to a jumper at my request.

Jumpers arrived but the stitching on the embroidery was missing bits. Emailed customer services and Cindy was incredibly helpful and very quick at responding. Replacements sent very quickly and the quality was excellent. Was very impressed by the speedy response. Great customer service. Thank you

The customer service was great, and the team was very helpful. The items were delivered on time, and the communication about the out-of-stock item was clearly explained by Cindy and sorted out.

I’ve had such a positive experience with Brigade Clothing after a slight mishap with a return.

A huge shoutout to Elle, who not only reached out personally to help sort the return, but also went above and beyond to help expedite our replacement order.

This post is really for her, as she made what was already a stressful experience so much easier. Her kindness, helpfulness and customer service have been absolutely brilliant from start to finish.

Thank you so much, Elle — you’ve been an absolute gem! 💕

Absolutely awful company, never have I ever experienced a school uniform company like it! Sizes was off so had to reorder then to be told that it won’t be here for him to start school 🤯 what company stops sending uniforms out from the 17th July!!! I wouldn’t mind but I only reordered it on the 21st July. I won’t be using this company ever again!!!! Awful!!!!!

Numerous issues with how long it takes to receive orders with very little communication from Brigade. Order arrived with 3 items missing due to them being out of stock (the website showed no sign of this when I ordered and still doesn’t show any items as out of stock). Customer service responded quickly and answered all queries wholly and professionally but now my son has to go to school on his first day with no school jumper despite me ordering before the cut off date of 17th July. And all I get told is that the items will be sent out asap.

I also had to return some items (ordered 2 sizes because I wasn’t sure what size was needed) and they didn’t confirm receipt of the return until I reached out to them.

Will be speaking to my sons school regarding this and recommending a new company to them as well.

Although my order was not completely right , it was rectified very quickly with quick responses and still in time for school to start thanks to Elle for all your quick and efficient work!

I had a few issues with courier of my delivery which wasn’t their fault the courier left my parcel outside on my doorstep But lovely lady Cindy helped me out and get help I needed she was kind and I appreciate all the help she gave me

Thank you again Cindy :)

There was a minor issue with my delivery (a damaged product was delivered by mistake), but Cindy from Customer Service took care of it swiftly. She's issuing a replacement, which is very helpful!

I have made a purchase for my child school uniform before the school holidays started for 6 weeks but having had problems with EVRI not delivering my purchase I have emailed the brigade company explaining what is happening spoken to Cindy she has been very helpful towards to me explaining what she was gonna get done etc I’m very happy with the outcome Cindy is giving me unlike EVRI they haven’t been no help at all

Very positive experience with the ordering. Had some issues with regards to sizing but the customer support received from Elle has been great. She followed up on the returns, refund and the new order without me having to chase. Really makes a difference this time of year when juggling ordering multiple uniforms. Thanks Elle 😊

I experienced some technical issues with the website when trying to make an order for my daughter’s uniform. Cindy was an absolutely fantastic help and did everything she could to help. It turns out the technical issue was on my end and she helped me to place the order correctly. Her responses were swift and it was handled with courtesy and professionalism.

Brilliant customer service from Cindy 🌟
I contacted Brigade because the cardigans I received were the wrong shade of blue. Cindy replied incredibly quickly, apologised straight away, and arranged replacement cardigans free of charge with no need to return the incorrect ones. 💙
The issue was resolved so professionally and efficiently. Thank you so much, Cindy, for your kindness and excellent customer service! 😊👏

Brilliant customer service especially from Elle, been having a nightmare with my first order not arriving so much I had to place a second order to avoid my daughter not receiving her new uniform for sept. Elle managed to keep me
Informed of the status of my orders refunding me for one that was sent back from the courier and just waiting for my items to be delivered soon ☺️

I initially had a bad experience where I ordered uniform including a blazer for my son who starts Reception in September which turned up with an unfinished logo.
I complained and Brigade assured me that all items are new and advised me to cut the unfinished thread myself - missing the point that the logo didn’t appear finished underneath. They offered a partial refund which I wasn’t happy with, I asked for a return and full refund which they did honour. I sent back the blazer and I was told my refund would arrive but I had to allow “up to 7 working days”. It took quite a bit longer than this to receive a refund, but it has now reached my account. On the 7th working day I asked to be contacted by phone - and Elle was very helpful, genuinely apologetic and organised a replacement blazer and even sent my son a pack of chocolate inside the new parcel. She turned the situation around from an initially bad experience to one that has left me much more satisfied. Thank you Elle

Cindy is a legend. Replied super speedily and let me know order was in production (even though I missed the deadline). First class

I needed to contact the company as my order came incomplete. From the first moment, Elle was very lovely and explained to me that the school had decided to discontinue an item but then she also said that after spoken to them they would be sending a replacement bag. I know her job is to help costumers but she was very polite, lovely and actually, very helpful. They are sending me a replacement bag and refunding the difference of the price. Thank you ☺️

Cindy in customer service attended to me very timely and calmly and met all my needs.
A big shout out to Cindy and the entire Brigade Clothing Ltd.
I highly recommend Brigade Clothing Ltd to everyone.

I want to give a huge shoutout to the Brigade Clothing Customer Support team, especially Cindy. My daughter’s school uniform was stolen from our porch, and even though the delivery deadline for the new term in September had passed, Cindy arranged a fast-track, free replacement for us. The service was incredibly prompt, courteous, and fast. I couldn't be more grateful for their help!

Kelly very promptly dealt with my issue of non receipt of items in hadn't received in my order amd sent them out as a matter of urgency.
Very impressed with her high level of customer service