It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Se mer
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Se mer
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Kontaktuppgifter
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannien
- 08007797444
- bigwarranties.co.uk
4,6
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wasn’t able to to complete my on…
I wasn’t able to to complete my on line claim as I couldn’t get the model number for my my washing machine as I can’t open the door so Michael helped by completing the form for me which really helped
20 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Cheers Andrea, really pleased to read this. Michael's exactly the kind of person we want helping out, and he clearly went the extra mile to sort your claim when the washing machine door had other ideas.
The BIG Warranties Team
Very speedy and helpful
Very speedy and helpful, provided the emergency does get fast action
20 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks Mark, glad we could help. Your emergency got the fast response it needed, and that's how we always try to work.
The BIG Warranties Team
Jane was very helpful and professional
Jane was very helpful and professional
19 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Really good to read this. Jane clearly went above and beyond for you, and we're chuffed she made such a good impression.
The BIG Warranties Team
Excellent customer service
Excellent customer service, very efficient, professional and informative.
19 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Cheers Lesley, that's great to know. We really do try to be professional and efficient in everything we do, and it's nice to know that came through!
The BIG Warranties Team
Awesome Lady Jane great customer…
Awesome Lady Jane great customer service 👍 just added my hoover thanku
18 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for writing this Anna. Jane's brilliant and we're chuffed you've added your hoover to the cover with us.
The BIG Warranties Team
Having paid monthly for dishwasher…
Having paid monthly for dishwasher cover since 2013.
My claim for repairs was turned down as no service engineer was in the area (Siemens have supplied one) and the dishwasher was too old to repair (checked with Siemens parts department and parts are in stock). I have asked them to pay for the repair. We await the answer.
11 maj 2026
Omdöme utan inbjudan
It was like speaking to a friend
It was like speaking to a friend, and not like someone reading from a script.
15 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for the review. Brilliant to hear it felt like chatting with a friend rather than reading from a script.
The BIG Warranties Team
Svar från BIG Warranties Ltd
Hi James, thanks for the review. Glad your claim was dealt with so professionally.
The BIG Warranties Team
Quick, courteous and competent
Call was answered quickly. Arianna, a native English speaker, understood immediately what the issue was and assured ne that tge problem would go away.
14 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Roger, thanks for the review. Arianna's a top communicator, glad she got your issue sorted quickly.
The BIG Warranties Team
Had no issue sorting my payment out.
14 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks Mr. Glad we could sort your payment out without any fuss.
The BIG Warranties Team
Loud background noise and had…
Loud background noise and had difficulty hearing customer support talking, very unprofessional
14 maj 2026
Omdöme utan inbjudan
So helpful and professional!
Jake was professional, courteous, super helpful and took time to really understand my queries and questions and make sure there was a swift and easy way forward. I would recommend Big Warranties based on this interaction alone. Such a lovely company.
12 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Cheers for this. Jake's a top bloke, really glad he got you sorted so quickly.
The BIG Warranties Team
Michael understood my query
Michael understood my query, he resent me the link to finish off my claim, excellent customer services, also didn't have to wait ages holding on
11 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Jane, thanks for the review. Michael nailed your query, glad we could get you sorted without the usual hold times.
The BIG Warranties Team
Svar från BIG Warranties Ltd
Hi Ian, thanks for the review. Glad we could keep things calm and sort it quickly.
The BIG Warranties Team
Jake understood my difficulties and…
Jake understood my difficulties and kindly and calmly helped me make a claim
7 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Angela, that's nice to read. Jake really came through for you during a tricky time, and we're glad he could help sort your claim out smoothly.
The BIG Warranties Team
Harry was very polite and helpful
Harry was very polite and helpful. Very Good
7 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Ant, thanks for the review. Harry's a top lad, glad he could help you out.
The BIG Warranties Team
I didn't like the fact that I had to…
I didn't like the fact that I had to fill in a form on line
6 maj 2026
Omdöme utan inbjudan
Very helpful sorted my problem
Very helpful sorted my problem
Out immediately
5 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Cheers for this. Glad we got out quickly and sorted your problem.
The BIG Warranties Team
Louise was polite and clear dealt with…
Louise was polite and clear dealt with my enquiry professionally.
5 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Michael, thanks for the review. Glad Louise dealt with your enquiry so professionally and clearly.
The BIG Warranties Team
Great service really helpful and…
Great service really helpful and informative felt at ease as everything was explained to me
5 maj 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Cheers for the review. Glad we could explain everything clearly and get you feeling at ease.
The BIG Warranties Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.