Hometree - Boiler, Heating & Home Cover Omdömen 16 196

The engineer was professional, explaining everything to me and completed his job.

Easy to use fault reporting procedure, even to a relative 'technophobe' like myself! I had an acknowledgement within minutes of the fault being logged, and an engineers appointment made within 30 mins of initial contact. On the day, I had a text to say what time he would be with me, which was kept. A friendly and personable engineer inspected the boiler, advised of the fault, and ordered parts straight away. He did mention it may be the manufacturers that sent a repair engineer with the parts, but I would be informed if that was the case. I had a message from Hometree within 10 minutes of him going, informing me that it would be the case. Less than an hour after that I had the manufacturers calling to confirm it all and book a date for the repairs. All of this happening within 90 mins of the Hometree engineer arriving! That to me is excellent service! 10/10 and highly recommended

Great service all round. Thank you!

Paul is always very good ,but with is van break down, I spend so much time waiting the day of the cancelled appt,and 2 days after for the new one
Having appt between 8 and 12 is a long time to wait with no phone call to tell about the approximate time.
Jean

Arrived on time , explained everything, report promptly provided.

Dealt with all contact very efficiently

Personal/human email from HT confirming and offering alternative options
Reminder texts
Engineer prompt timing
Engineer was very helpful and polite

Steven, who signed me up to Hometree today, was helpful and efficient. The process was easy and a bargain compared with what British Gas wanted to charge me.

Good customer service and advice. Very competitive on price and service engineers reliable.

Really nice agent. Explained everything and a brilliant price

Had a boiler error code. Managed to report it online, pay my excess and a plumber was out the next available day. Provided me with timings and the plumber was helpful and sorted the issue within 10 minutes. Really happy with this service.

Great comm’s, prompt timing for the appointment and an engineer who was really approachable, informative and talkative. Would recommend!

Been with British Fas for years on homecare 4. unfortunately they have increased my plan astronomically.
But Stevan from Hometree was very professional and the price was halved for the same homecare plus product.
Fantastic.

Katie on Customer Services handeled my query very professionally. All issues addressed

The policy was clearly explained and the cover is comprehensive. Good value too.
The Agent was friendly and very helpful.

Had everyrthing explained in detail , made sure i understood policy , went through different ones to cater for what i needed covered , really nice mannered and polite person on the phone and new all about different product information and gave me choice to take

Were on day 7 with a leaking boiler, no hot water and no heating. This is unacceptable. I have emailed and sent whatsapps also.
Constantly calling hometree daily with the same answer we will get back to you asap and nobody does.

My mum spoke to a lady today on the phone who was rude and has no customer service skills to deal with an upset pensioner who just wants a hot shower. Its basic needs.

Were sat here cold and with no option to shower or access to hot water.

If this is not resolved today we have no option but to take this to a small claims court sadly.

My parents were promised excellent boiler cover which they are paying for monthly and excellent customer service we have had nothing but upset and no help at all.

Poor service and my mum is extermely upset today.
We need help!

Amber explained everything and lead me through all of it and no rushing

Very easy to navigate thru the sign up for
Hometree Boile ,Heating , & Home Cover.

From start to finish it was good. Very polite Young Man. Explained why he was there and we hat he would do.
Definitely smooth service.