Hometree - Boiler, Heating & Home Cover Omdömen 

Engineer arrived on time and completed the Service efficiently.
Just took several attempts to get the appointment booked in.

From their support team to their engineers hometree are knowledgeable, helpful and friendly, so excellent 👌👍

This company is great always ready to help.
Spoke to Fiona who went out if her way to help and was so friendly.
Update spoke to Tiff today and she was also very helpful and very friendly.

Finally managed to get my Annual Boiler Check booked and completed.

The day after, I received a rather nice email apologising for the issues and delay in booking the appointment beforehand, together with an offer of £40.00 as a gesture of goodwill.

This was totally unexpected and not even requested.

So, with this in mind, Hometree are worth the bother. Very good customer service provided by Lisa H and André.

8 weeks 2 visits, 2 different plumbing sub-contractors, 3 missed appointments 12 calls to Helpdesk, 18 SMS messages and over 15 emails and still not fixed a flow valve repair... possibly the worst customer service ever, don't

The signup process was so easy speaking with Jess who explained everything and they were so much cheaper than Scottish Gas for the same cover

Chris the engineer was friendly and communicative. He let me know when he was visiting for our boiler service. He arrived on time and the service was completed in good time. Would happily recommend Hometree.

Shar my engineer , came earlier than planned and it really helped as i work away … He not only fixed the heating but tested it repeatedly to make sure … Excellent customer service

Zoe was great. Answered all my questions with clear concise detail. Gave some real life examples but didn’t use them as a selling tactic or to push me towards a particular decision which may benefit her. Very good service. Based on service I received I signed up to a plan. Well done and keep it up.

No pressure informative service. Kept its service promise . Courteousness and good value are a rare commodity these days . Well done.

Signed up to Hometree Home Insurance yesterday. Hometree has excellent reviews on trustpilot.com. Spoke to Imran who was excellent, professional and helpful. Imran explained the ins and out of the policy and what it entails. The price of the policy was very competitive compared to other providers, which also includes a full boiler service in the price. Its early days to provide a review on the actual cover, but hopefully its as good as my experience on the phone today.

The monthly payments have been fair, annual boiler service good, and breakdown response fairly prompt. So far no complaints.

Steven was incredibly kind, knowledgeable, and helpful throughout the process. He took the time to explain the different insurance plans clearly and guided me towards the one that best suited my needs. I felt well-informed and confident in my decision. I'm really pleased with the service and glad I chose an insurance plan that's both affordable and tailored to my needs. Thank you, Steven.

Everything was ok and thorough, only letdown is a shorter time arrival window would be better instead of all day.

Good communication. Professional workman

I had a really positive experience renewing my policy.

I initially liaised with Nicole via email, who was very helpful with my queries. As my query required some further review, it was then referred to Hazra.

I spoke with Hazra a couple of times and it was an absolute pleasure dealing with her. She was extremely helpful, professional and courteous throughout. She also called me back on a couple of occasions exactly as promised, which I really appreciated.

When my renewal came up, I wasn’t entirely sure whether I would stay, as I had been planning to shop around and compare other options. However, the positive experience I had with both Nicole and Hazra played a big part in my decision to renew.

Excellent customer service from both, and I would particularly like to thank Hazra for the time she took to help me and for following through on everything she promised.

Simone was fantastic, she understand my problem with empathy and resolved it quickly and efficiently. There was no hassle and no back and forth. The service from Hometree has always been good but staff like Simone are another reason to stick around!

I was supported by Leoni to review my renewal and she was able to price match a quote I had found elsewhere. She was very helpful, polite and responded quickly. Fantastic customer service.