Hometree - Boiler, Heating & Home Cover Omdömen 

The signing up process was simple and easy to understand. Much better than sitting on the end of a phone call for ages.

The person handling my application was very helpful and friendly

Easy website to understand easy to set up and look forward to dealing with you

Easy to choose the right option for you. Good choices and costs. Very easy to set up DD from bank.

Been with Hometree a few years now. It was quick and easy to book an engineer at a time that suited.

Easy sign up process, clear T&C’s, no complaints

The sign-up process took over a week. Originally very frustrated as the system would not let me complete the DD, and also delays with Hometree contacting me back. However they have now reached out and offered a resolution which I've accepted. Hazra was helpful and offered me a goodwill gesture which is a nice touch (£20 voucher). Hopefully the service will be of a good standard if required.

Fantastic customer service, Stephen dealt with my query & we reached a deal very quickly.
Very impressed & would definitely recommend Hometree.

I was very impressed with my experience this morning - straight through to an assistant ('45 .... was expecting minutes but no! .......seconds wait' and I doubt if it was even that). The assistant understood immediately what I wanted, was not at all pushy, and I could perfectly understand him in turn. I have to say that this is the best customer service experience I have had in possibly years, so much so that I started with asking to turn off my auto-renew (and gave the reasons) but then decided to stay with Hometree. Full marks!

Easy sign up with friendly experienced and knowledgeable person.
Offered a discount and took time to explain options.

i had a problem with renewal which Simone in customer services sorted out for me
Simone was efficient patient and kind when dealing with my renewal, taking time to listen and set up my policy
She is extremely good at her job and deserves a five star review
I am extremely please with my boiler and central heating
policy
Many thanks

Customer service agent Hazra was really helpful.

Excellent service in signing up. All plans were fully explained and answered all my questions effectively

Absolutely terrible experience. We have had heating system fault and a leak for weeks and it has been a series of calls, missed appointments, miscommunication, different third party companies with poor service, and yet we still have a leak and a faulty heating system. I certainly do not recommend.

Added follow-up note. Hometree responded to this review with a request for my details. I sent them my name and policy number, no phone contact made and no message back. I still have a leak, the kitchen ceiling is dripping as it has been for weeks, and all I got to my email complaint was an acknowledgment. I have rearranged my life and appointments around this issue for weeks, and before that for months as we knew there was something wrong with the boiler and reported many times to be told that we need to just refill it. We followed up with calls to chase the lack of response and the endless failures of this company. Unfortunately I have to give at least one star. Avoid if you need real cover and a functional company that you can depend on.

Being completely ignored by Homeetree and their complaints team with no response since September.

I've emailed 3 times to Rebecca on the 25th, 26th of September as well as 5th of October to confirm my updates were received. STILL NO REPLY

I have asked if I can cancel my cover as I have now got a new boiler with all the messing around by Hometree. The Cancellations team say they cannot make changes while a complaint is open so I'm still being charged a monthly fee for cover I do not need on a new boiler.

Looks like theyll take the maximum time to reply to my complaint to squeeze a few more months of payments for something I do not need.

Sent a further email today to chase up my 3 previous emails to have it acknowledged, first one being sent a month ago.

It's common courtesy to reply to one of the emails to say its been received and being looked at Rebecca.

Very nice gentleman, very clean tidy and very informative first class job thanks a lot

Good service plumber was excellent.He did a great job