Hometree - Boiler, Heating & Home Cover Omdömen 

Spoke to Zoe who was very thorough and helpful answering the questions I had. Have been a British Gas customer for years, but the soaring premiums each renewal have pushed me to make this change. Hope I don't regret it!

Just so helpful and informative

Good communication and a really good engineer. We discovered a small water leak beside our hot water tank and submitted a claim to Hometree. It wasn't an urgent problem so I was a little worried about how long it would take to get a visit. On the day I rang the engineer to see what time he would arrive but he was not aware of the appointment! That said he contacted Hometree and after a short wait he was able to turn up later the same day. This was the only issue with the service - I would recommend that Hometree review their communication between themselves and the engineers to see what improvements could be made. I have had similar with boiler service visits so it merits some attention. That is my only observation. On the visit itself, the engineer identified the problem and advised that a valve would need to be ordered and a second visit to complete the repair. It took a couple of days for the valve and the engineer returned later the same week. Other than a minor issue with comms as described, service was excellent and repair completed in good time. I would happily recommend Hometree with the caveat that it is worth checking on claim progress - better that than just waiting for the engineer to turn up on the day.

An excellent company. Had an issue with my heating and they sent an engineer within 24 hrs which i thought was excellent. I would't hesitate recommending this company to anyone. Very competitive/fair prices too !!!

The company engineer from valiant was arranged by The Home tree has arrived on time and changed the parts needed. A very friendly and professional approach.

Great cover, even the subcontractors said they were one of the better companies. Only downside was not being able to call and talk to someone. WhatsApp only and had to wait and see if they would reply which they did but the uncertainty was upsetting with water coming down from the kitchen roof. But aside from that, all fixed.

The boiler repair service was efficiently and effectively carried out. The initial visit identified the boiler hardware failure and on receipt of the part, the new part was installed very quickly. Heating and hot water fully reinstated.

I've been with Hometree for several years now and I highly recommend them. Over that time I've had several call outs for boiler breakdown, leaking taps, etc and have always been really pleased with the service. It's easy to book the repair you need and if you need to speak to a customer advisor they are super friendly and helpful. I finally got a new boiler fitted that came with long parts and labour warranty and Hometree contacted me to advise on a new plan without boiler parts/labour at a lower cost that I've taken out today.

Good. Long winded, but that's par these days. Steven understood my requirements indicating all options available. Friendly and knowledgeable.

Ok, first things first, some small teething issues which took a small while to resolve in the first instance, but i have to admit that Hometree made sure these teething issues were resolved in an expedient fashion and i am very happy with the outcome and will be sticking with them.

Friendly, patient and ultimately rewarding experience.
Great help on the phone to ensure we got the best deal for the best price.
Fingers crossed the service going forward is as good.

The customer service agent (DG) was really great and able to expalin everything in detail. He came across as a happy person and made my experience a happy one.

Advisor was helpful and clear with processes

At this time of ever increasing costs, after receiving a Home Cover renewal quote from British Gas which was totally non acceptable I looked at many other options and Hometree stood head and shoulders above the rest so it was a very easy and simple process to sign a contract with them - one happy customer so far - thank you

Simone was really helpful and quickly sorted a really good renewal price and a voucher for being a long term customer

The signing up process was simple and easy to understand. Much better than sitting on the end of a phone call for ages.

The person handling my application was very helpful and friendly