Hometree - Boiler, Heating & Home Cover Omdömen 

Very nice gentleman, very clean tidy and very informative first class job thanks a lot

Good service plumber was excellent.He did a great job

Excellent service plumber arrived as requested and was very thorough in his work. Very pleased!

Boiler had some complex problems but the engineer got in touch with the boiler maker and they sent one of their engineers who came and sorted the boiler and I felt by the time all the repairs were fixed it was like having a new boiler all for one call out fee

An absolutely dreadful experience with Hometree. I would strongly advise anyone considering their home emergency cover to think twice.

I reported a water leak on Saturday 10 October and provided three appointment windows covering Saturday evening, Sunday morning and Monday morning. Not a single engineer was assigned or attended.

Despite repeatedly chasing through their support channels, I received virtually no communication or meaningful updates.

When I eventually called on Monday, I was kept on hold for over 15 minutes before being told my repair had apparently been cancelled because it was considered a "pre-existing issue". Nobody had bothered to inform me of this decision, and the justification was based purely on their interpretation of my description, despite the leak only occurring after my policy started.

After challenging this, I was told the repairs team would review the matter and promised a callback within an hour. Unsurprisingly, that call never came.

After three days of wasted time and absolutely no assistance, I cancelled my policy and submitted a formal complaint.

Hometree refunded the £60 engineer call-out fee, which was the bare minimum considering **no engineer ever attended**. However, they refused to refund my first month's subscription or offer a single penny in compensation for the inconvenience, missed appointments and appalling customer service.

Even after escalating my complaint to their senior management team, their response was essentially another apology and confirmation that they would do nothing further.

**Plenty of apologies, absolutely no accountability.**

The whole purpose of emergency cover is to provide help when something goes wrong. When I actually needed assistance, Hometree completely failed to deliver.

In my experience, their customer service, communication and complaint handling were exceptionally poor.

**I would never use Hometree again and certainly wouldn't recommend them.**

Easily requested a repair on their portal however job was given a weeks lead time. Which wasn’t ideal. Contacted them via email with no response yesterday however first thing this morning got an email to say they had asked for the job to be rebooked. Now we’ve had a an engineers come to us today and got parts being ordered for in a few days so now know what’s happening which is helpful.

Very competitive pricing & good customer service from Dewan

Quick response when booked. Hot water was fixed on the same day. Service was excellent. However it took 40 minutes to get through to claims line.

Friendly & helpful gas engineer Gabriel came and my radiator. No fuss and no mess completed the breakdown speedily. Great service.

Good communication and a fast response when I've had a problem with my heating or hot water system.

No hot water ! Quick request for help on internet form. Arrived within 24 hrs. Lots of contact. Efficient friendly and sorted with lots of advice and explanation. All with the price paid for. Excellent value.

Been messed around twice now for my boiler service. Engineer claims they have tried to arrange it but no one has ever been in touch. Customer service have gone silent now as well. Best to take you business elsewhere. Very unreliable. We are now heading into winter not knowing what state our boiler is in.

I spoke to a very nice lady over the phone and she was able to bring down my renewal to something I could afford

Very friendly helpfull staff whenever I've had to make contact A+

Amber was fantastic, she explained the difference between the products. She gave me time to consider and called me back as agreed. Fabulous professional service.

Leaking boiler so called HomeTree to arrange a repair.
1st arranged appointment- waited in for the 4 hours - no engineer turned up. Phoned to complain and they rearranged for the following day, same 4 hour window - no engineer showed up again. Complained again, so they arranged for day 3 but during a 2 hour window. Nobody showed up again.
10 hours of waiting in so far. No sign of an engineer at all. Oh and the boiler is still leaking.
Really, really poor service. I think HomeTree must just work with low quality, unreliable contractors. I don’t have confidence that if someone does finally show up, they will do the work required to a reasonable standard. Really disappointed by the whole experience.

Straightforward information and pricing. sign up was done on line and direct debit set up. Good system

We reported a leaking boiler to HomeTree at 0830 … We were offered a time slot from 1200 that day which we thought was really fast! Actually the gas engineer from AAA Heating texted to say he was on his way at 1130 and he arrived before 1200 … Absolutely brilliant service from both companies.
Extremely polite and knowledgeable, the engineer got on to quickly diagnose the problem was with the condenser and… Surprise,surprise …. He carried the part in his van so was able to get on, strip down parts of the boiler and expertly manipulate the new part into position! Within the hour our boiler was working and Ahmed was on his way to a next lucky client! I fully expected him to have said he would need to order the part and he would return next week to fit it!
All in all fantastic service from HomeTree initially and AAA Heating Engineers(Pudsey) who were so prompt and efficient in repairing our boiler.👌🙌