Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Engineer arrived in good time. He was efficient with a pleasant manner Only crit is that no-one turned up or even phoned me to tell me previous person was ill on the date arranged, so wasted an afte... Se mer
Företaget har svarat
For alarms, Banham is champagne pricing and tap water service. The ÂŁ10,000 system we had installed almost never works for more than a few weeks. One or more sensors is always at fault, batteries die.... Se mer
Företaget har svarat
My entry system to open our electric gates stopped working, a critical fault. Phoned Banhams in a panic and Ayden, a door entry system expert arrived shortly after, found the fault very quickly, harmo... Se mer
Företaget har svarat
Företagsinformation
- Vaktbolag
- Dörrleverantör
- LĂ„ssmed med jour
- LÄsleverantör
- Installation av sÀkerhetssystem
- Leverantör av sÀkerhetssystem
Skrivet av företaget
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Kontaktuppgifter
20 Thornsett Road, SW18 4EF, London, Storbritannien
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,5
UtmÀrkt
6 tn omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
InnehÄll frÄn riktiga mÀnniskor Àr i fokus pÄ Trustpilot. Det hÀr företaget kan dock Àven anvÀnda vÄrt AI-verktyg för att skriva sina svar.
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Annual service done with great care
Annual service was done with great care and courtesy as always.
8 april 2026
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Brilliant and proffesional
1 april 2026
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
The engineers who came to service ourâŠ
The engineers who came to service our system were excellent. They explained what they'd done and why and listened when I told them I'd had a small issue with my system and how they'd fixed it. I'd give them 5 stars.
However, booking the service was an absolute chore with the booking agent being particularly unhelpful - it almost felt as if he was deliberately being difficult.
8 april 2026
Svar frÄn Banham Group
Thank you for taking the time to leave us a review. We are of course sorry to learn of your disappointment but appreciate your feedback. If you require any additional support you can contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk)
Kind regards
Debbie
Banham Customer Service Team
OMG, total incompetence in the office
OMG! The day this company does what it says itâs going to do. Sends out email confirmations for a visit, we arrange our diary around that visit then the day before we receive another confirmation changing the time from the afternoon to the morning so we rearrange everything. The guy turns up at 4.30! The team on the road are great. The total incompetents in the office are shocking and have been so for many years. Have tried Lucie Banham but she couldnât care less. Wouldnât recommend ever to anyone
8 april 2026
Svar frÄn Banham Group
Thank you for your review and for bringing this to our attention. Weâre really sorry to hear about your experience and appreciate you taking the time to share your feedback.
I understand that you had agreed for us to attend on the 8th of April, with one of our maintenance representative confirming an afternoon appointment in writing. However, a subsequent automated email indicated a morning appointment, which understandably caused confusion.
Please be assured that we are currently investigating why this occurred. Following your email at 3:50pm on the 8th of April, we were able to confirm that the appointment remained scheduled for the afternoon, as originally agreed, and that the engineer was already on their way. I understand the engineer arrived at approximately 4:30pm and was able to complete the work.
We sincerely apologise for the confusion regarding the appointment time and are pleased that the maintenance visit was successfully carried out.
Kind regards
Debbie
Banham Customer Service Team
Sarah made our experience very special
Sarah made our experience very special. Sheâs very knowledgeable, pleasant and professional. Sarah was able to offer excellent advice and we were happy to buy a lock as well as the keys we came to cut in the first place thanks to her support. Sarah is a real asset to Banham in Earlsfield.
9 april 2026
Omdöme utan inbjudan
Svar frÄn Banham Group
Thank you for leaving us this wonderful 5-star review. We are glad to hear that you were satisfied with the service provided at our Earlsfield showroom and will be sure to pass your comments onto Sarah.
Kind regards
Debbie
Banham Customer Service Team
The engineer was friendly and workedâŠ
The engineer was friendly and worked quickly to carry out the necessary tests.
8 april 2026
Svar frÄn Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your commentsÂ
Kind regards
Debbie
Banham Customer Service Team
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Your engineer was polite
Your engineer was polite, friendly and very able. I was very pleased with the visit.
7 april 2026
Svar frÄn Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your commentsÂ
Kind regards
Debbie
Banham Customer Service Team
Considerate
Considerate, professional and personable engineers who were quick, efficient and thorough.
7 april 2026
Svar frÄn Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineers and will be sure to pass your commentsÂ
Kind regards
Debbie
Banham Customer Service Team
Poor/no service from Banham.
I have a Banham alarm and service contract.
The system has developed a fault and I contacted Banham 4 times by phone to arrange an engineer. On each occasion the phone to the service department just rings.
Yesterday I waited 18 minutes and today ten minutes with no reply.
I spoke to the receptionist yesterday and asked service department to call me back. Over 24 hours and no reply.
Today I asked reception who I could complain to. I was told there was no-one in the company available.
Please can someone call me on 07445 602154 to arrange a service visit.
Thanks
Nick
8 april 2026
Omdöme utan inbjudan
Svar frÄn Banham Group
Thank you for your review and for bringing this to our attention. Weâre truly sorry to hear about your experience with the service. Your feedback is invaluable, and we really want to make things right, so our alarm service department will contact you to address any ongoing concerns and provide you with a solution.
Kind regards
Debbie
Banham Customer Service Team
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
So glad to have keyholder responseâŠ
So glad to have keyholder response service with Banham. Our alarm activated at night when away recently, we missed calls as phones on silent, keyholder arrived to check out the property, identified the trigger (heated clothes rail dryer under motion sensor), reset alarm, and emailed us the report. Excellent response. Peace of mind.
6 april 2026
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!Â
Kind regards
Debbie
Banham Customer Service Team
Banham is always good at communicating
Banham is always good at communicating; they arrive on time and are friendly. They get the job done and are on their way.
17 mars 2026
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Svar frÄn Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your commentsÂ
Kind regards
Debbie
Banham Customer Service Team
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review!Â
Kind regards
Debbie
Banham Customer Service Team
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
EFFICIENT AND HELPFUL
3 april 2026
Svar frÄn Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Excellent service
My alarm was serviced today by Engineers Johnny and Major. Both guys were courteous, efficient and quick - excellent service.
2 april 2026
Omdöme utan inbjudan
Svar frÄn Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineers and will be sure to pass your commentsÂ
Kind regards
Debbie
Banham Customer Service Team
Difficulty getting a service appointment
Having paid the annual fee in January 26, in March I had to ring up to get a maintenance visit appointment. Offered one in May, but when I said this wasnât satisfactory was offered 1st April. Not impressed, having paid promptly, expected a service visit soon afterwards as in previous years.
Actual visit was fine, two polite engineers carried out checks, arriving on time and completed quickly.
1 april 2026
Svar frÄn Banham Group
Thank you very much for your comments. We are always grateful to receive feedback from our customers, as it helps us to continually improve our service levels.
Kind regards
Debbie
Banham Customer Service Team
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