AmourLinen Omdömen 

114
•
TrustScore 3 av 5

3,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Katastrophaler Kundenservice. Wenn man hier etwas bestellt sollte man viel Geduld mitbringen und hoffen, dass alles passt. Das Rücksendungsportal funktioniert nicht. Meine Rücksendung wurde auch nich... Se mer

Betygsatt 1 av 5 stjärnor

Die Bearbeitung meiner Rücksendeanfrage hat sehr lange gedauert. Ich musste mehrfach nachfragen, da dem Paket kein Rücksendelabel beilag und dieses separat angefordert werden musste. Angeblich... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love the quality and weight of the fabric, and the fine craftsmanship of all the pieces from Amour Linen. You can literally feel the dedication and love going into the construction of all... Se mer

Betygsatt 5 av 5 stjärnor

The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Se mer

Företagsinformation

  1. Butik med hushållstextilier

Skrivet av företaget

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

114 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 62 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(114)

66 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Nice quality

I love the fabric. In my opinion, it's worth the wait. I wish though they make in smaller sizes, petite sizes. It's kinda loose on me lol I will still keep it since I love the quality.

25 oktober 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The color of the product did not match…

The color of the product did not match with the color on website. On website the model is wearing the shirt in different color than the color I picked. I picked "mustard" and the picture shows "rosy brown", I guess. So by ordering "mustard" I really got the "mustard", but what I really wanted was "rosy brown". Also it took almost four weeks to get the product. Anyway I'm going to return the shirt and change it to the right one and wait a little bit longer.

12 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great quality product

Great quality product! I ordered a pajama set in dusty lavender, the color is beautiful. The fabric is thicker linen, not see through, just be prepared it may be thicker than what you would get from a department store. It is kind of looser/boxier but that’s of course expected because there is no stretch in 100 percent linen. It did take about 3.5 weeks to receive but the products are handmade to order (which means nothing is wasted in over production, yuppie!!). You just need to take that into consideration when you order. I emailed the company a couple of times and they responded promptly within a day, great customer service, thank you. It came beautifully packaged with a thank you card. I am definitely ordering more!! Great product and great company, very much recommend!!

10 maj 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Incredible Linen. Incredible Ethics.

Really cannot recommend these products enough. From my very first order, this linen never disappoints. It's incredibly soft, and washes extremely well. High quality finishes and slightly weighted - so you feel better rested. And the people behind it are just as amazing.

1 maj 2023
Betygsatt 1 av 5 stjärnor

Shorts still not delivered 2 weeks after order

I ordered the MIA shorts on April 11; today is April 25, and I have not received them.

18 april 2023
Logotyp för AmourLinen

Svar från AmourLinen

Dear Jenny,
I am really sorry to hear you are not satisfied with our service... Each and every linen piece is handmade on order, and our production time is 1-2 weeks. We then ship the order by either regular shipping services or Fedex Express (which you can choose when ordering) and that takes depending on where you are based (usually around a week but sometimes longer with regular shipping). Your order was shipped on the 21st April and it should reach you any day now.
Sending kindest regards from Vilnius,
Miglé

Betygsatt 5 av 5 stjärnor

Beautiful fabric

Beautiful fabric, easy, fast shipment and delivery.
Color matches the photos on the site.
will definitely recommend and reorder from Amourlinen.

3 april 2023
Betygsatt 4 av 5 stjärnor

A satisfied customer

Our purchase did take a while to arrive as there was a delay in sending out the initial order, however, the company responded quickly to our complaint, and were then very communicative and helpful in ensuring that we received the parcel safely and quickly.
We are absolutely delighted with the bed linen. It is gorgeous!
In the end I would recommend this company as they dealt with our complaint very attentively and quickly, and the linen is a very high quality, beautiful product.

17 april 2023
Logotyp för AmourLinen

Svar från AmourLinen

Dear Kate,
Thank you for your message. Customer support got your message and got back to you via email. I am really sorry about this delay. Your order has been made and packed today and it will be picked up by Fedex. It should arrive in Germany by the end of the week.
I am really sorry again and I wish you a great day!
Kindest regards from Vilnius,
Miglé

Betygsatt 4 av 5 stjärnor

Excellent quality but slow delivery time

My order took 3 weeks to arrive but after I contacted the company they were responsive and it was sent promptly. The dress is lovely and the quality is excellent and I am very happy with it. I just would have expected some communication around the delivery time.

26 februari 2023
Betygsatt 1 av 5 stjärnor

Item never arrived in California

I ordered Dec 16 and the shipping estimate indicated the item would arrive by Christmas in California. 6 weeks later, it still has not arrived. The confirmation number i was given was for the Netherlands and didn't provide any information about arriving in the US.

16 december 2022
Logotyp för AmourLinen

Svar från AmourLinen

Hello there!

I’m so sorry to hear that! We've experienced a tremendous increase in volumes during Q4 of last year, therefore a lot of orders were delayed up to a month, including yours. I've checked the system and it appears that your order is still on the way. During peak holiday sales sometimes shipments get lost and we feel that as a brand we owe you for the extremely long shipping time. So we'd like to refund you the full amount and if you receive your late shipment you can keep it! Again, I want to apologize on behalf of AmourLinen and wish you all the best!

Founder and CEO, Lucas

Betygsatt 3 av 5 stjärnor

Good quality fabric, but my oder was sent to wrong address

Good quality fabric, relatively fast delivery, the only reason I put 3 stars is because the shop has put wrong address on the package and so my order could have been lost. Thanks to Fedex for giving me a call to figure out the issue and delivering the package to the correct address. The shop didn't explain the reason for this issue, but I hope they are going to make some improvements and eliminate the possibility of similar issues in the future.

10 januari 2023
Logotyp för AmourLinen

Svar från AmourLinen

Hi there Maryna!

I'm so sorry to hear that you've experienced issues with the shipment. Glad to hear everything was well in the end, and you've received our premium quality products. To explain what went wrong here, I'd like to say that we use dedicated systems and direct integrations with the shipping companies, to eliminate human error. So the only issue is that perhaps the system didn't read your address as you've intended. Perhaps due to the city's name being written several times. Anyways, I'm so glad you've received the products in the end and hope they've met your expectations!

Founder and CEO Lucas

Betygsatt 5 av 5 stjärnor

Beautiful fabric

Not your fault, but my orders took 4 weeks to arrive - got caught in Christmas post!
I love your products, they are beautiful quality. I've bought tablecloths to offer as wedding gifts and they have been well received. I bought wide linen for curtains and they worked very well.

31 december 2022

Detta är Trustpilot

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