Katastrophaler Kundenservice. Wenn man hier etwas bestellt sollte man viel Geduld mitbringen und hoffen, dass alles passt. Das Rücksendungsportal funktioniert nicht. Meine Rücksendung wurde auch nich... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Die Bearbeitung meiner Rücksendeanfrage hat sehr lange gedauert. Ich musste mehrfach nachfragen, da dem Paket kein Rücksendelabel beilag und dieses separat angefordert werden musste. Angeblich... Se mer
I absolutely love the quality and weight of the fabric, and the fine craftsmanship of all the pieces from Amour Linen. You can literally feel the dedication and love going into the construction of all... Se mer
The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Se mer
Företagsinformation
Skrivet av företaget
AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.
Kontaktuppgifter
Kareiviu str. 7, LT-09108, Vilnius, Litauen
- amourlinen.com
3,2
Medel
114 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Größenangabe passt gar nicht
Größenangabe passt gar nicht. Versand 7 € + Rückversand 15 € = 22 € für nichts
10 juni 2026
Omdöme utan inbjudan
This website is a scam
This website is a scam. I ordered two items that didn't fit, I returned them at my own expense and I haven't been refunded. They don't reply to my emails,
2 juni 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
We’re sorry to hear that you feel this way.
We would like to clarify that all of your emails were replied to. For example:
You emailed us on May 27 at 12:35 PM, and we replied on May 27 at 5:41 PM.
You emailed us on June 4 at 9:40 PM, and we replied the following morning on June 5 at 10:11 AM.
In our correspondence, we informed you that refunds are processed according to our policy:
“The refund will be processed to your original payment method within 14 business days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.”
Additionally, even before the full 14-business-day period had elapsed after receiving your return, our system automatically processed your refund. The refund was issued today at approximately 4:00 AM.
We have responded to all of your emails, although we did not receive any replies to our responses.
We would also kindly ask you to consider that we are a small handmade brand. Every item is made with great care, attention, and love by real people who work hard to create quality products and provide support to our customers.
Being called a “scam” is very disheartening when we have been actively communicating with you and have already processed your refund.
Kind regards,
Lucas
really had a great experience with the…
really had a great experience with the shipping purchasing and the 1st robe was so soft and large enough and Long! but the 2nd robe was the same size and substantially smaller. :(
15 april 2026
Beautiful!
Beautiful blouse that I will wear all summer. Needed an exchange and the company's customer service was top notch!
10 april 2026
I returned an item weeks ago and they…
I returned an item weeks ago and they claim not to have received it back - even though I paid for tracking and top postage. They have not been at all helpful and I suspect have no intention of offering a refund. The story is that it’s stuck in their customs. Beware of this firm
17 maj 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for your review.
According to the information available to us, we have not received your return package yet.
Could you please recheck the tracking information and provide proof that the parcel has been delivered to our return address? If the tracking does not show a “Delivered” status, it means the package has not yet reached us.
We completely understand your concern, but unfortunately we cannot issue a refund for an item that has not been received back at our warehouse. As soon as the return is delivered and processed, we will of course proceed according to our return policy.
We appreciate your understanding and are happy to review any delivery confirmation you can provide.
Kind regards,
Lucas
Good quality robe
The robe is well made and good quality they only have 2 sizes unfortunately mine is a touch too short and I have a feeling the bigger size would be too big but when I inquired about their sizes she answered right away I will order from them again in the future
2 april 2026
Schlechter Kundenservice mit schlechter Kommunikation und nicht-Einhaltung der Lieferzeiten
Ich habe hier vor einigen Wochen mehrere teure Kleidungsstücke gekauft. Sowohl bei Avocadostore als auch im Online-Shop wird dabei eine ''Lieferzeit von 2-5 Werktagen'' angegeben. Nach 14 Tagen wurde meine Bestellung noch nicht mal gesendet! Auf meine Email-Nachfrage diesbezüglich wurde erst nach einigen Tagen reagiert, und es wurde mir mitgeteilt, dass die Bestellung nun fertig gepackt sei und lediglich auf die Abholung von DHL warte. Heute - nach weiteren 3 Tagen, ist die Bestellung (laut der DHL-Sendungsverfolgung) weiterhin noch NICHT gesendet, zudem erscheint auch meine Anschrift nicht korrekt aufgeschrieben zu sein (obwohl ich bei der Bestellung die korrekte Anschrift geschrieben hatte, wurde diese anscheinend nicht korrekt übernommen!). Die Kommunikation mit diesem Unternehmen gestaltet sich zudem extrem schwierig: auf meine Email zum Hinweisen, dass die Adresse nicht korrekt geschrieben wurde, erhielt ich keinerlei Reaktion mehr. Bisher wurde weder die versprochene Zusendung, noch die Korrektur der Adresse, noch eine Rückerstattung (bei sehr hohem Preis der Ware) in die Wege geleitet. Ich bin sehr enttäuscht, wie hier mit Kunden umgegangen wird, und warte immer noch auf meine Ware oder mein Geld. Schade, ich hätte dieses Unternehmen gerne unterstützt, aber so ist es leider nicht empfehlenswert.
25 april 2026
Omdöme utan inbjudan
My go to for all linen ( pants
My go to for all linen ( pants, dresses and I want to get their PJ's!). The quality and cut is fantastic 🤩
24 februari 2026
No refund possible and they stopped responding. Don't buy this scam!
I am trying to refund the pyjama and sent it back one month ago. I still haven't got any refund and they stopped responding completely since two weeks. Do not buy this scam!
23 mars 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello Dan,
We are truly sorry for the frustration and inconvenience this experience has caused you. Over the past month, we were in the process of migrating our internal systems, and unfortunately, a significant number of messages and emails were lost during that transition, your refund request was among them. We sincerely apologize for going silent; we completely understand how unacceptable that looks from a customer's perspective.
We are pleased to confirm that your full refund has now been processed. Please allow a few business days for it to reflect in your account, and don't hesitate to reach out if you have any further questions.
Thank you for your patience, and again, we are very sorry for the poor experience.
Good quality linen
I liked the quality of the linen but found the gown a bit shapeless.
12 januari 2026
Sent back a shirt that was too small…
Sent back a shirt that was too small and provided the tracking number as requested and still weeks later have not received the proper size agreed upon replacement.
5 januari 2026
Rosenbraunes Leinen von bester QualitätEs ist wunderschönes weiches Leinen
Es ist wunderschönes weiches Leinen. Die Farbe Rosenbraun beschreibt ein zartes, leicht rötliches, helles Braun, eine sanfte Farbe, die sich gut in alle möglichen Interieurs einbringen lässt. Ich bin sehr zufrieden. Auch die Lieferung: schnell, unkompliziert und gut verpackt.
Gern empfehle ich diesen Shop weiter.
27 januari 2026
Omdöme utan inbjudan
Loving my AmourLinen
Hi.....I love all my items that I have purchased.....from duvet cover to dish towels! Thank you
1 december 2025
Tolle Qualität und Kundenservice
Bis jetzt habe ich mit Amour Linen gute Erfahrungen gemacht. Super Qualität, netter Kundenservice.
30 oktober 2025
I can't believe I didn't leave review…
I can't believe I didn't leave review before.
Dress doesn't matches picture and description. Huge arms holes,unflattering, very rough fabric , washed it in cold water multiple times and every time dress bleeds. Will never buy from this shop again
28 november 2025
Svar från AmourLinen
Hello,
Thank you for your review.
We’re sorry to hear that you’re still unhappy with the dress. As discussed in our previous communication, the armhole concern was not raised earlier, but we understand that fit can be subjective and may vary for each customer.
All measurements and photos reflect the actual design of the dress.
The dress is made from 100% natural linen, which we have been using for over five years. This fabric is known to soften with every wash, and we have not experienced bleeding issues when washed according to the care instructions provided. In some cases, certain detergents or washing products can affect natural fibers and dyes.
We truly value feedback and always aim to resolve concerns directly with our customers.
Thank you for sharing your experience.
With best,
Lucas
LOVE LOVE these linens...
Absolutely Love the linens I ordered. They are well made, great quality and so soft. I've ordered several pieces and continue to reorder the PJ set for myself and great gift giving. They are the comfiest I've ever owned and wash well. The table lines are also amazing and high quality and simply chic.
Customer service is great and fast delivery.
27 november 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.