Katastrophaler Kundenservice. Wenn man hier etwas bestellt sollte man viel Geduld mitbringen und hoffen, dass alles passt. Das Rücksendungsportal funktioniert nicht. Meine Rücksendung wurde auch nich... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Die Bearbeitung meiner Rücksendeanfrage hat sehr lange gedauert. Ich musste mehrfach nachfragen, da dem Paket kein Rücksendelabel beilag und dieses separat angefordert werden musste. Angeblich... Se mer
I absolutely love the quality and weight of the fabric, and the fine craftsmanship of all the pieces from Amour Linen. You can literally feel the dedication and love going into the construction of all... Se mer
The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Se mer
Företagsinformation
Skrivet av företaget
AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.
Kontaktuppgifter
Kareiviu str. 7, LT-09108, Vilnius, Litauen
- amourlinen.com
3,2
Medel
114 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 62 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
angegebene Lieferfrist bei weitem nicht eingehalten
Habe meine Bestellung heute 11.09.2026 storniert
4 september 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hallo,
vielen Dank für Ihre offene Rückmeldung, und es tut uns aufrichtig leid, dass Ihre Bestellung noch nicht bei Ihnen ist.
Alle unsere Stücke werden von Hand gefertigt. Bei unseren Waffelprodukten hatten wir zuletzt eine ungewöhnlich hohe Nachfrage, wodurch es zu Verzögerungen in der Produktion kam. Das war so nicht geplant, und wir wissen, dass die verschobenen Liefertermine für Sie ärgerlich sind. Wir haben Sie über jede Änderung informiert und laufen vor der Situation nicht davon, aber wir verstehen, dass Information allein die Wartezeit nicht angenehmer macht.
Wie mit Ihnen besprochen: Sollte Ihre Bestellung nächste Woche nicht versandt werden, storniere wir sie automatisch und erstatten den Betrag vollständig zurück. Sie erhalten in jedem Fall eine Nachricht von uns.
Nochmals entschuldigen wir uns für die Unannehmlichkeiten.
Herzliche Grüße,
Lucas
Ich warte seit einem Monat
Ich warte seit dem 3. August auf meine Ware. Erst auf meine Nachfrage hin wurde mir mitgeteilt, dass man einfach zu viel zu tun habe. Zugleich wurde mir zugesichert, dass die Bestellung bearbeitet und innerhalb von zwei Wochen versendet wird. Auch dieser Termin verstrich, ohne dass ich informiert wurde – eine aktive Rückmeldung gab es nicht. Eine erneute Nachfrage meinerseits blieb bisher komplett unbeantwortet. Wer hier eine Ware für sich selbst einplant oder gar ein Geschenk für jemanden gekauft hat, kann sich auf keinerlei verlässliche Angabe verlassen und rechnet quasi ins Blaue hinein. So etwas habe ich noch nie erlebt.
Von einem Kauf kann ich daher leider nur abraten.
1 september 2026
Omdöme utan inbjudan
I am being asked to offer feedback on…
I am being asked to offer feedback on an item as if I’ve owned it for two weeks now when the item hasn’t even shipped yet. I am excited for the item but I haven’t received any update on the item since it was purchased 15 days ago.
23 augusti 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for your patience, and we’re sorry for the lack of communication during this time. Our seamstresses were on summer vacation to spend time with their families, which slowed down order processing across the board during this period.
Good news: I’ve just checked with our team, and your order has already been fulfilled, so you should have received a tracking number by email. If it hasn’t arrived in your inbox, please check your spam folder, and feel free to reach out directly so we can resend it to you.
Thank you again for your patience, and we hope you love the piece once it arrives!
Warm regards,
Lucas
I had to wait a very long time for my refund
I had to wait a very long time for my order, and unfortunately, the refund for my return also took well over two months. That is simply far too long for me personally, so I won’t be shopping there again. It’s a real shame, because the clothes themselves are actually very nice.
21 augusti 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for taking the time to share your experience, and we’re sorry the timing fell short of what you expected.
We wanted to clarify our refund process: once a returned item arrives back at our studio in Lithuania, we process the refund within 14 BUSINESS days. If the return shipment itself spent a while in transit before reaching us, that would explain why the overall wait felt much longer than 14 days, the clock starts when the package reaches us, not when it’s sent.
We’re really glad you enjoyed the quality of the pieces, and we’re continuously working to make shipping and returns smoother for everyone. Thank you for giving AmourLinen a try, and we’d love the chance to change your mind in the future.
Warm regards,
Lucas
I ordered items some times ago and…
I ordered items some times ago and nothing arrived yet after 2 weeks when they promis to deliver after few days . A part of the confirmation order e mail no communications. Nevertheless if you log in the account there is nothing about shipping, not even the menu to check the order status properly, just a button for buy it again. I hope items will arrive.
21 augusti 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for your feedback. Our team checked and could not find any email from you regarding your order. Your order was placed on August 13, 2026, and today is August 21st. As stated, we ship within 5 business days, and your order is already being packaged.
Regarding checking order status, please let us know if you’re having trouble finding this in your account, and we’re happy to help.
Best regards, Lukas
I never received it🥲🥲🥲 try to contact
I never received it🥲🥲🥲 try to contact, never responded 🥲🥲🥲
6 augusti 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for your feedback.
Please note that our customer service team responds within 1-2 business days, we do not offer 24-hour customer service, our team consists of real people. I’ve checked with our team, and your inquiry has already been replied to, so please do have a look, and let us know if you have any further questions.
Best regards, Lukas
I have not yet received my order
I have not yet received my order, nor had an answer to my enquiry as to the status of said order. So far, not so good.
20 augusti 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for your feedback. Please note that our customer service team responds within 1-2 business days (weekends are not included as business days), we do not offer 24-hour customer service, our team consists of real people. I’ve checked with our team, and your inquiry has already been replied to. :)
Best regards,
Lucas
Great PJs
This is a beautiful linen pajama set. It arrived in a reasonable time and is very high quality breathable linen. Would have been 5 stars but there was a small snag in the fabric on the arm.
19 augusti 2026
Omdöme utan inbjudan
Impossible de faire un retour
Sur le site internet il est écrit que la commande est envoyée sous 5 jours. Elle a mis plus de 10 jours à être envoyée sans que des nouvelles me soient donnée
Je souhaite renvoyer une partie de ma commande car trop grande et impossible d’obtenir un bon de retour 😡😡 ça ressemble franchement à de l’arnaque
10 augusti 2026
Omdöme utan inbjudan
Beautiful linen top.Fit perfect.Very…
Beautiful linen top.Fit perfect.Very happy. Delivery was swift and good tracking
22 juni 2026
I just love my new linen pyjama
I just love my new linen pyjama! Lovely contact with the shop and top quality!
6 juli 2026
Omdöme utan inbjudan
I ABSOLUTELY LOVE MY LINEN GOWN and MY…
I ABSOLUTELY LOVE MY LINEN GOWN and MY ROBE ❣️❣️❣️
20 maj 2026
I love my linen robe so much
I love my linen robe so much. I literally live in it. It's so comfortable. It took a while to ship but it was worth the wait.
20 maj 2026
I bought 2 robes and they are very well…
I bought 2 robes and they are very well made with quality materials. I am beyond satisfied with my purchase. These robes are a great quality.
20 maj 2026
I love my new linen waffle towels
I love my new linen waffle towels. Great color, and I even like the AmourLinen tag sewn in. Prompt service and shipping. Thank you.
27 juni 2026
Omdöme utan inbjudan
Beautiful linen pajamas
13 oktober 2025
That is $33.64 in shipping charges for…
That is $33.64 in shipping charges for two $6 kids travel pollowcases.
I do not recommend punching from Amouri Linen unless you don't mind paying double shipping charges.
5 mars 2026
Omdöme utan inbjudan
Love the Hector shirt (white) and the…
Love the Hector shirt (white) and the atlas oversized top
3 maj 2026
Purchased the robe
Purchased the robe - not happy! It is rough and abrasive. They told me it would soften w/ each wash - but not returnable after washing. Washed it 6 x - did not soften. I am screwed.
8 juni 2026
Omdöme utan inbjudan
Svar från AmourLinen
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the robe did not meet your expectations.
After reviewing our previous correspondence, we noticed that you mentioned the robe “came out of the dryer like cardboard.” We would like to point out that our care instructions recommend washing at 30-40°C on a gentle cycle and air drying in the shade. We specifically advise against tumble drying and dry cleaning, as these methods can affect the texture and longevity of the fabric.
We completely understand that the perception of softness is very personal and can vary from person to person. However, linen is a natural fiber that typically becomes softer over time with proper care and regular use. This is a characteristic we have consistently observed and tested across our products since the beginning of our brand more than six years ago.
While we respect your experience and understand your disappointment, our recommendation remains to follow the provided care instructions, as this gives the fabric the best opportunity to develop the softness for which linen is known.
Thank you again for your feedback and for giving our products a try.
Best regards,
Ugne
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.