AmourLinen Omdömen 

114
•
TrustScore 3 av 5

3,2

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Katastrophaler Kundenservice. Wenn man hier etwas bestellt sollte man viel Geduld mitbringen und hoffen, dass alles passt. Das Rücksendungsportal funktioniert nicht. Meine Rücksendung wurde auch nich... Se mer

Betygsatt 1 av 5 stjärnor

Die Bearbeitung meiner Rücksendeanfrage hat sehr lange gedauert. Ich musste mehrfach nachfragen, da dem Paket kein Rücksendelabel beilag und dieses separat angefordert werden musste. Angeblich... Se mer

Betygsatt 5 av 5 stjärnor

I absolutely love the quality and weight of the fabric, and the fine craftsmanship of all the pieces from Amour Linen. You can literally feel the dedication and love going into the construction of all... Se mer

Betygsatt 5 av 5 stjärnor

The 2 dresses and 3 tops I bought are of outstanding quality and fit perfectly. The colours are beautiful as well. Not only the linen fabric is of high quality, also the designs are very good and th... Se mer

Företagsinformation

  1. Butik med hushållstextilier

Skrivet av företaget

AmourLinen is a brand that focuses on designing high quality linen textiles that are created with honest attention to detail and ecological consciousness.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

114 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 62 % av sina negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,2

Alla omdömen

(114)

66 omdömen under de senaste 12 månaderna

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Betygsatt 4 av 5 stjärnor

Recent purchase

Although I waited a while for my shorts and top and did have email correspondence with them which they always responded to it is worth the wait. The linen is lovely and great quality, you can tell it’s handmade and I really love my shorts and top. If you order be patient.

27 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Placed order on 30th of July

Placed order on 30th of July. Have yet to receive any items ordered. I’m deeply frustrated. No communication. Tracking says order being prepared… Surely it should’ve been prepared and delivered by now!

30 juli 2025
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Sarah,

We are truly sorry for the frustration this delay has caused. This summer has been very challenging for AmourLinen, as in the first two weeks of July we received as many orders as we normally do throughout the whole season. We were not fully prepared for such a sudden increase in demand, and unfortunately this has led to delays.

As a small, transparent business from a little country in Europe, our whole team — including production — has been working overtime to catch up. Our first priority is to fulfill every order and make our customers happy, but in this case, we did not manage to deliver on time and we deeply regret that.

We have issued you a full refund for your order, and once again, we sincerely apologize for the inconvenience. Thank you for your patience and for giving us the opportunity to improve.

-Lucas

Betygsatt 5 av 5 stjärnor

I bought a dress and bed sheets

I bought a dress and bed sheets. The dress is incredible and felt very light on my body! I don’t even want to start about the sheets, it feels very soft and it matches my room decor. The quality matched the price I paid. I will definitely comeback to try something else.

8 augusti 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Bad customer service. Didn’t receive items.

Placed order five weeks ago spending nearly £200. Heard nothing at all for three weeks so I Emailed to ask when arriving and kept being told they were busy and it would be the following week. Still nothing. They have issued a refund five weeks later. If they do not have the capacity to make the orders they should not take them. Or they need more staff. Not good experience and was really looking forward to receiving my items. Won’t bother in future. If you are getting something for a special occasion it’s not worth it as highly likely not to receive it.

14 augusti 2025
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Hello,

I completely understand your frustration, and I want to be transparent about what’s been happening on our end. This past July, we received around ten times more orders than in a usual month. It felt like a Christmas rush in the middle of summer, and while we’ve already started expanding our production, that process doesn’t happen overnight.

Our seamstresses are working incredibly hard, often putting in extra shifts, but they can only sew so fast while still maintaining the quality we’re known for. If we had anticipated this surge, we would have been better prepared for such a long production time.

We truly value and appreciate the many customers who have shown patience and understanding during this busy period, and we’re very sorry we couldn’t meet your expectations this time.

Please know we are working as hard as we possibly can, not to delay or mislead anyone, but to ensure every piece is made with the care it deserves.

-Lucas

Betygsatt 1 av 5 stjärnor

Terrible experience

I was reluctant to write a negative review, as I know it can be damaging to a small business—especially one that makes handmade goods. I’m typically patient, understanding, and appreciative of the process. Unfortunately, that was not the case this time.
I placed my second order in early July, and after a month of waiting with no delivery—and several extremely frustrating emails back and forth—I ultimately canceled my order. What shocked me most was that the company made no effort to rectify the situation beyond simply asking if I wanted to cancel.
Customer service is key, and this company had multiple opportunities to make things right but completely failed to do so. It became clear to me that they don’t value or understand the importance of customer retention, which can make or break a business. A company that grows beyond its capacity without putting proper safeguards in place is setting itself up for failure.
Unfortunately, I won’t be ordering from them again.

3 juli 2025
Logotyp för AmourLinen

Svar från AmourLinen

Dear Dina,

As we mentioned in our communication with you, July brought an unexpected surge - more than ten times our usual monthly orders. While we are actively expanding production, these adjustments take time, and unfortunately this affected our timelines.

We did extend the return window for your first order, and I personally prioritized your second, but I completely understand your decision to cancel rather than continue waiting. Please know we never intend for delays like this to happen - they naturally come when demand grows suddenly, and we cannot simply ask our seamstresses to sew faster without compromising the quality of their work.

We regret that we couldn’t deliver your skirt in time and sincerely apologize for the disappointment. At the same time, we’re grateful for the many customers who continue to support and value the slower, handmade, made-to-order process that defines our work.

-Lucas

Betygsatt 2 av 5 stjärnor

Button not sewn on properly

I wasn‘t pleased with the quality of the linen trousers.
For this price, I expect the button to be sewn on properly. I sent an email, but unfortunately, I didn't get a reply. The dress I orderd was perfeclty fine

30 juni 2025
Logotyp för AmourLinen

Svar från AmourLinen

Jolanda,

Thank you for your feedback. We’re sorry the linen trousers didn’t meet expectations and that the button wasn’t properly sewn. We’re glad we were able to process a full refund promptly and that you confirmed everything was resolved at the time. We also appreciate your kind words about the dress — we hope to welcome you back for a more seamless experience in the future.

-Lucas

Betygsatt 1 av 5 stjärnor

Inaccurate Processing Times

I’m really disappointed in my experience with Amour Linen. I placed my order on July 14th, and received a confirmation email stating that my sheets were being made to order and would take 4-9 days to process. Three weeks passed and I realized I hadn’t gotten a shipping confirmation yet. I reached out to them on July 31st to check on the status of my order (which they encourage in their confirmation email) and explained that I would like to cancel my order if I wasn’t likely to receive it before the end of August. Their customer service team got back to me right away with a vague response. I asked if they could give me a specific update on when my order would ship, and they assured me that it would ship that same week. Well, it did not ship that same week. The production time has (so far) been double what’s listed on their website and their confirmation email, but that doesn’t bother me nearly as much as their customer service team lying to me to keep my business. I understand that those timelines are an estimate and everything is made to order (which takes time!) but all I wanted was an honest update!

14 juli 2025
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Jenny,

We’re truly sorry for the delay and the frustration it caused. This summer we’ve been overwhelmed with an unusually high volume of orders, and our production team has been working overtime to ensure every made-to-order item is fulfilled with the quality our customers expect. Unfortunately, this has meant that some orders have taken longer than our usual estimated processing time, and we understand how disappointing that is.
We should have provided you with a clearer and more accurate update, and we’ll work on improving our communication so customers always know what to expect. Please rest assured that every order placed will be fulfilled, and we appreciate your patience and understanding during this busy period.

-Lucas

Betygsatt 1 av 5 stjärnor

Haven’t received my order

Placed my order on July 10. Reached out to customer service on July 24 to ask about the status of my order and haven’t heard back as of today, the 26th. Orders can take time, I understand, but at the very least reply to your paying customers. Slow order delivery and non-responsive customer service is just bad for business.

26 juli 2025
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Hello,

Thank you for your feedback, and we’re truly sorry for the frustration caused.

As noted in our contact information, we aim to respond to all inquiries by the next business day. However, due to a high volume of messages, our team wasn’t able to get back to you on Friday. Since we don’t operate over the weekend, there was a delay - our sincere apologies for that!

That said, I believe our team even responded to you on Sunday to make sure you were assisted as soon as possible.

We completely understand how crucial timely communication is and are continuously working to improve our response times.
Thank you for being so patient, and we appreciate your support.

Founder of Amourlinen,
Lucas

Betygsatt 1 av 5 stjärnor

Takes over two weeks from order to be…

Takes over two weeks from order to be told - being shipped this week
feels like fauld - another site from abroad I cannot talk to

1 juli 2025
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Hello Gill,

Thank you for your feedback. We’re truly sorry to hear about your frustration.

We’re a slow fashion, made-to-order business, which means we don’t keep items in stock. Every piece is handmade with love by our amazing seamstresses, and we take great care to ensure both quality and fair working conditions. Due to this, we have a production time before shipping, and during busy periods, it may take a little longer than usual.

We completely understand that delays can be disappointing. If you no longer wish to wait, you’re always welcome to reach out to our customer support team at
hey@amourlinen.com

They’ll be happy to help cancel your order and issue a refund.
Thank you for supporting small, sustainable fashion - we truly appreciate it, even when things don’t go as smoothly as we hope.

Warm regards, Lucas

Betygsatt 5 av 5 stjärnor

I had to get in contact .

I had to get in contact as I had a question about how long it would take to get to me and the customer service were brilliant and put my mind at rest. Within a few days my gingham shorts had arrived.
They are lovely, made with care, the linen is high grade, the fit is great too. I will wear these a lot, a real staple in my wardrobe

10 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Wonderful shopping experience…

I had a wonderful shopping experience with AmourLinen. I bought a linen wrap blouse - very beautiful, great quality, feminine and timeless design. On top of that, the customer service is fantastic! ❤️

7 juli 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good quality very beautiful linen

I have ordered some beautiful charcoal linen fabric to make a duvet cover. The thickness of the fabric is just right for a duvet cover or other clothing in my opinion!
I ordered some dusty rose linen too, to make a gilet, also such a beautiful color. A month before I have ordered some samples so I good make the right choice! It took one or two weeks to get it to Holland! You can have contact through whatsapp or email and the company is very kind and helpfull!

24 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Norah loose linen dress

It took several weeks until I received it but when it arrived I realized it was a very exclusive dress, made by hand of the fabric I had chosen, just perfect. The openings for sleeves, a delicate thing on sleeveless dresses like this, were just perfect. Not too wide not too narrow. You can use the dress at a dinner, the bra is not seen, as well as on a walk in the sun. It will be light and airy. The fabric is beautiful thin and smooth. The color, green, not too sharp. Love the dress and will use it for many years. It is timeless. Thank you!

9 juli 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Quality is impressive!!!!

I recently placed an order with amourlinen, and although my package was a bit delayed, they promptly informed me that this was due to a high volume of orders! But the clothes I received – a dress, shorts, and a top – are absolutely amazing! The quality is impressive, and it's clear that each piece is handmade with care. Supporting small businesses is important to me, and I'm thrilled to find such a fantastic and sustainable company to support!!!
Good luck to the team!! I will definitely be back for more!

1 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Never received the shorts I ordered

3 juni 2024
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Hello Betsy, thank you for your review. After looking into your case, we have fulfilled all the terms and conditions, although shipping took a bit longer than usually, but order was delivered very next day after your review, which is 4th of June. At any cases we take customer service as priority, but we cannot find any concerns of yours in any of our customer service systems, but this review.

Please reach out our customer service if you have any further concerns.

Thank you, Lucas

Betygsatt 5 av 5 stjärnor

I bought linen to make a shower curtain…

I bought linen to make a shower curtain as ready made ones were outwith my price range. So pleased was I then purchased linen by the metre for a range of purposes. Great colours, quality and excellent help when needed. I highly recommend.

7 december 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

It’s been over a month and I never…

It’s been over a month and I never received my order. I emailed to inquire about the status and haven’t gotten any updates. It feels like a scam.

3 januari 2024
Omdöme utan inbjudan
Logotyp för AmourLinen

Svar från AmourLinen

Hello Paige, thank you for your review.

After looking into your case, we have fulfilled all the terms and conditions, although shipping took a bit longer than usually, but order was delivered on 11th of January. At any cases we take customer service as priority, but we cannot find any concerns of yours in any of our customer service systems, but this review.
Please reach out our customer service if you have any further concerns.

Thank you, Lucas

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