I would first like to apologise to Lesley the advisor who dealt with my case. My original review was a 1/5 and this was because of a different company involved in my mortgage. Lesley did her job flawl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Randomly chose this company from Google, i made the right choice, i dealt with Mike Fragan, honestly what a top bloke he dealt with my remortgage and new purchase, he answered all my questions and hel... Se mer
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Amazing service by Acumen. Used them twice now and can not recommend them enough. Mick Kickman has been amazing helping us and keeping us updated throughout and taking time to explain all our options... Se mer
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This was my first time buying my new home and Cameron made me feel very comfortable during this stressful process. He was always at the end of any phone call and guided me through the whole thing. He... Se mer
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Företagsinformation
- Hypoteksmäklare
- också i
- Ekonomisk rådgivning
- Fastighetsförsäkring
- Försäkringsmäklare
- Hemförsäkringsbolag
- Livförsäkringsbolag
Skrivet av företaget
With over 25 years experience we know how to get the right Mortgage and Protection for you. Our connections and relationships mean that we can get access to the best rates and move quicker than other mortgage brokers. We will always be able to find something to fit your needs. We are independent and able to recommend mortgages from the whole market. We specialise in new build, but we offer all types of mortgages including remortages, buy to let mortgages and equity release. We leave no stone unturned when it comes to getting you the mortgage that best fits your requirements. In fact, 96% of our customers go on to recommend our services to someone else. (Acumen Independent Financial Advisers Ltd. T/A Acumen Mortgages)
Kontaktuppgifter
Acumen House, OL9 9XB, Greater Manchester, Storbritannien
- 0161 688 1111
- hello@acumen-mortgages.co.uk
- acumen-mortgages.co.uk
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to work with
8 december 2025
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it and we hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it and we hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Mick (Acumen Mortgages) delivered…
Mick (Acumen Mortgages) delivered outstanding support in securing my mortgage offer, guiding me through each step with professionalism, clarity, and reassurance while using their extensive knowledge to find the most suitable options for my circumstances, ultimately making the entire process smooth, efficient, and far less overwhelming than I ever expected. Thank you very much.
8 december 2025
Omdöme utan inbjudan
Svar från Acumen Mortgages
Thank you so much for your kind words! We’re delighted to hear that Mick provided outstanding support and guided you through the mortgage process with such professionalism, clarity, and reassurance. It’s great to know his expertise helped make the experience smooth, efficient, and far less overwhelming. We’ll be sure to pass on your thanks to Mick, and we wish you all the very best moving forward.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
My experience with Acumen has been truly exceptional
This was my first experience using Acumen Mortgages to purchase a property. I had no prior understanding of the mortgage process or the steps involved. However, I can confidently say that Acumen Mortgages exceeded my expectations by making the entire process exceptionally smooth and efficient.
Natalie, your professionalism and courteous manner have been evident throughout the journey. You have truly been a teacher during this entire mortgage process. I sincerely appreciate your patience, clarity, and willingness to address all my questions.
Dannielle and Stephanie, your explanations about the different insurance options helped me make the right decisions, and I truly appreciate your assistance. Thank you as well for your patience, especially when it took me a little longer to fully understand some of the policies.
As this eight-month process comes to an end, I would like to express my gratitude to Acumen Mortgages for your consistent support and guidance. You have made this experience far simpler and more manageable than I had anticipated, especially with the convenience of being connected to services such as home insurance, life insurance, and more.
I would highly recommend Acumen Mortgages to anyone seeking a streamlined, supportive, and professional mortgage advisory service.
Kind regards
Nimesh Fernando
2 december 2025
Svar från Acumen Mortgages
Dear Nimesh,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that your first experience of the mortgage process was made smooth and manageable with the support of Acumen Mortgages.
Natalie will be especially pleased to know that her professionalism, patience, and guidance made such a positive difference throughout your journey. We’re also glad that Dannielle and Stephanie were able to clearly explain the insurance options and support you in making the right decisions at your own pace.
Congratulations on your property purchase, and thank you once again for choosing Acumen Mortgages. We wish you every happiness in your new home.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Natalie was fantastic from start to…
Natalie was fantastic from start to finish and would recommend her to anyone!
27 november 2025
Svar från Acumen Mortgages
Thank you for your lovely feedback! We’re so pleased to hear that Natalie was fantastic from start to finish. Your recommendation means a great deal, and we’ll be sure to pass on your kind words to her. Please don’t hesitate to get in touch if we can help again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great help from Nigel Kerney.
1 december 2025
Svar från Acumen Mortgages
Thank you for your feedback. We’re pleased to hear that Nigel was able to help and support you.
We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Amazing service from Jake and Louis
Amazing service from Jake and Louis - would highly recommend them and I can’t thank them enough, the service provided by them and acumen mortgages was outstanding! They provided the perfect mortgage solution for me
28 november 2025
Svar från Acumen Mortgages
Thank you so much for your kind words! We’re delighted to hear that Jake and Louis provided such outstanding service and helped find the perfect mortgage solution for you.
Wishing you all the very best and please don’t hesitate to get in touch if we can help again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great experience and asmooth move …
Great experience and a smooth move we appreciate
27 november 2025
Svar från Acumen Mortgages
Thank you so much for your kind words! We're glad to hear you had a great experience with our team and we look forward to working with you again.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for taking the time to leave a review, we really appreciate it and we hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Svar från Acumen Mortgages
Thank you for your review, we really appreciate it.
We are looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
A great service offered by Sam and the…
A great service offered by Sam and the team who have always been on hand to help.
Thanks so much
12 november 2025
Svar från Acumen Mortgages
Thank you for your review.
I have passed this on to Sam and the team and they really appreciate your feedback. We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Great experience with Acumen Mortgages
Great experience with Acumen Mortgages. Gian and Stephanie were extremely helpful from start to finish — clear, supportive, and professional throughout. I’m grateful for their guidance and highly recommend them!
14 november 2025
Svar från Acumen Mortgages
Thank you so much for your review.
We’re thrilled to hear that you had a great experience with us. Gian and Stephanie are so pleased to know that their support and guidance made a difference. If you ever need anything in the future, we’re always here to help!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
10 years of mortgages
Anna has arranged our mortgages for the past 10years. She’s done a great job every time, fully explaining the details throughout the whole process. I would not consider using anybody else.
12 november 2025
Omdöme utan inbjudan
Svar från Acumen Mortgages
Thank you so much for continuing to use Acumen over the past 10 years!
We’re thrilled to hear that Anna has consistently provided the support and clarity you need throughout each mortgage process. We have passed your feedback over to Anna and she really appreciates it and is looking forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I am very satisfied with their…
I am very satisfied with their services. The questions addressed to them were answered immediately and in a way that everyone could understand.
29 oktober 2025
Svar från Acumen Mortgages
Thank you so much for your feedback! We’re delighted to hear that you were satisfied with our services and that our team could provide clear and timely answers to your questions. We truly appreciate your trust in Acumen Mortgages and are always here to help with any future needs!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Excellent support for a first-time buyer!
Acumen Mortgages made my first home buying experience so easy. The team was friendly, clear, and always quick to respond. They guided me through every step with patience and professionalism. I couldn’t have asked for better support.
27 oktober 2025
Svar från Acumen Mortgages
Thank you so much for your kind words!
We’re thrilled to hear that your first home buying experience went smoothly and that our team could make the process clear and stress free for you. Helping our customers achieve their homeownership goals is what we love most.
Congratulations on your new home, and thank you for choosing Acumen Mortgages!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
I have only good things to say.
I have no complaints at all it was so easy and straightforward.
4 september 2025
Svar från Acumen Mortgages
Thank you for your feedback! We’re so glad to hear that you found the process easy and straightforward.
We hope to work with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Sony Manoj
Many thanks to Jake Brooks and team from Acumen! Jake was professional and supportive throughout the mortgage process, helping us secure our dream home.
30 oktober 2025
Svar från Acumen Mortgages
Thank you for your kind words, we really appreciate it.
We’re so pleased to hear that Jake and the team provided professional and supportive service throughout your mortgage journey.
Congratulations on securing your dream home, we hope you create lots of wonderful memories there!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Exceptional Service and Professionalism from Acumen Mortgages
Throughout the entire home-buying process, Acumen Mortgages demonstrated exceptional professionalism, deep knowledge of the mortgage market, and genuine dedication to helping me secure the best possible deal. They responded promptly to every inquiry—no matter how small, with clear, detailed, and reassuring explanations. Their communication was consistent and transparent, making what could have been a stressful process feel smooth and well-managed.
I’m truly grateful for their support and expertise. Thanks to their diligence and commitment, my property purchase went through without a hitch. I highly recommend this mortgage advisor to anyone looking for reliable, responsive, and top-tier service.
31 oktober 2025
Svar från Acumen Mortgages
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience throughout your home buying journey. Providing clear communication and expert guidance is what we strive for, and it’s wonderful to know our efforts made the process smooth and stress free for you.
We wish you every happiness in your new home!
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
Experience was ok over all I just wish…
Experience was ok over all I just wish that communication was better.
I’ve sent email- no answer.
I’ve rang them - no call back.
We eneded up getting a deal for 5 years instead of 3 which is ok ish but just wish that we could actually see the letter of offer before from the mortage advisor like we did with Better.co
Dawn that works there is just very miserable and she should work on her customer service because if I was to rate it it would be 0.
Overall was ok
They’ve sorted it but I wish communication was better.
23 oktober 2025
Svar från Acumen Mortgages
Thank you for sharing your feedback.
We’re very sorry to hear that communication wasn’t at the level you expected, that’s certainly not the experience we aim to provide.
We’ll be reviewing your comments carefully to ensure we improve our communication going forward. If you’d like to discuss this further, please don’t hesitate to get in touch so we can address your concerns directly.
The mortgage adviser was accessible and…
The mortgage adviser was accessible and kept me informed about what I needed to do at all times. She made the process easier than I expected
17 oktober 2025
Svar från Acumen Mortgages
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
We’re so pleased to hear that your adviser made the process straightforward and kept you informed every step of the way. We look forward to working with you again in the future.
We are glad you’ve been happy with your experience with us. Please consider recommending us to a friend. If they go ahead and use us, we’ll send you £50 Amazon Vouchers when they move in.
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