Michael Kaye

I use my local branch of Sainsburys in Norwich, at Queens Road. I find it easy to shop there every week, especially using the SmartShop app. The branch usually has everything I want, although there are aoccasional frustrations when items are out of stock or not available.

I wanted to buy a new Berghaus fleece because my old fleece was wearing out. I also wanted a thicker fleece. The Berghaus Men’s Activity IA fleece was ideal and I ordered online. It was an easy process and the fleece was delivered to my pickup point 3 working days later. The fleece fits well and is very comfortable.

I regularly go to Lakeland to exchange my Sodastream CO2 cylinders. They have new ones behind the counter so the process is easy, and for me a lot easier than returning them by mail to Sodastream.

Omaze make it easy to buy tickets for the house draws. Each time I have found an incentive to purchase a few more tickets. So far, I am happy buying individually rather than starting a subscription.

I started playing guitar again after a long break. I soon realised the guitar strings were sounding very dull; I had not changed them for a couple of years! I put on a spare new set I had bought from you ages ago, but knew that I would need to replace these soon. I ordered my favourite D'Addario 12s in a pack of three. The order process was easy and the strings arrived three working days later. It's a good service and the string sets are great value.

I was picking up a click and collect order that I had made in store on 24/08/2024. The assistant easily found the order. I prefer this way of ordering rather than waiting for the post at home and possible missing it.

My old garlic press is not working well so I looked at the garlic presses available and chose the OXO Good Grips one. Lakeland had it on a 10% off offer so it was even better value. I have found that OXO products are very good kitchen tools.

I ordered a pair of mole slippers on 23/07/2024 to replace the pair that had worn out ofter a few years use. I like to use them round the house. They are lovely shoes and very comfortable.
I asked for them to be delivered to my local store. The delivery address created was a mix of my address and the store address. Perhaps that is why Evri delivered to my home and left them in my wheelie bin on 25/07/2024.
Your systems should create a clearer delivery address. I am not impressed by Evri's delivery efforts. They have let me down with orders from other companies.

I ordered a CD of David Bowie’s Blackstar. It was well priced and good value. The delivery was swift and efficient.

The walking socks I have were beginning to wear, so I went to my local Go Outdoors to buy replacements. I use Bridgedale socks, with a double layer of boot liners and midweight boot socks. These work for me, they wear well and have never given me blisters or other problems, so I bought some more. I took advantage of the socks offer of getting the second pair half price.
I like my local store. It is in a convenient location and the staff are always helpful if I have a query.

This is the first online pharmacy I have used for my NHS prescriptions. I have been using it since March 2024. I like how easy it is to order repeats, choosing the ones that I require, and also to do one-off prescriptions. LloydsDirect prompts me by email and in the app when I need to order my repeat prescriptions. The service is swift and I am advised if there are any delays, like in obtaining drugs. The last order took longer than usual to arrive, but that was because the Royal Mail misdirected the package. It is better than queuing in a local pharmacy!

I use OS Maps a lot and it was easy to renew my subscription online. Auto renew helped so I did not forget to continue the subscription.

I have found Laithwaites has always been a reliable source of high quality wines. I chose a gift set for my brother and he is happy with what he received. I cannot comment on the individual wines as I am not drinking them! The delivery process was easy.

Lands End make some very good clothes. I like the flannel shirts and sweaters. The flannel shirt and rib sweater are excellent and fit well.
I did not get a confirmation email when I first ordered the items and I had to ask customer services to investigate and supply a confirmation email.

Easy to search for holiday properties and book them. They give lots of information about each property, which helps when looking for somewhere.

I found it easy to order online with Go Outdoors. The site worked well and I could find the clothing I was looking for and check they had the right size. It was easy to set up an in-store collection.

I ordered my first digital download in FLAC format. It was a very easy process. I found the Presto guide to downloads very helpful, especially in understanding that I needed to convert the FLAC files to ALAC to play in Apple Music on my iMac. I usually buy CDs but increasingly a lot of music is only available as downloads, so it is good Presto has made this way of listening to classical music so easy.