Presto music accepted an order for 14 copies of a publication - and their website indicated delivery within a week. On chasing after 2 weeks, only 9 of the 14 were delivered - and they are now saying... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Perchased Trevor James Saxophone. The Saxophone was on BStock (light inperfections). Due to this it was discounted and when I signed up for newsletter dicounted again. Very happy shopper, the saxoph... Se mer
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I had difficulties with my order. At first I thought it was misdelivered, but it seems it was nicked from my parcelbox. It was a large order; I’m semi-retired & on a budget; I couldn’t afford to o... Se mer
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I have bought music from Presto for several years.Orders are dealt with promptly and goods dispatched with alacrity. On the very rare occasion that something has gone amiss the issue has been addresse... Se mer
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Företagsinformation
Skrivet av företaget
Presto Music is the UK’s leading ecommerce site for classical and jazz recordings (CDs, DVDs, high quality downloads and vinyl), printed music, music books and musical instruments.
Kontaktuppgifter
23-25 Regent Grove, CV32 4NN, Leamington Spa, Storbritannien
- 01926 886883
- info@prestomusic.com
- www.prestomusic.com
4,4
Utmärkt
1 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The service is excellent
The service is excellent, and the people are honorable, reliable, and patient, though you may often find cheaper bargains elsewhere.
21 mars 2026
Omdöme utan inbjudan
Trustworthy. Great experience
Ordered a contemporary jazz music CD. The price was cheaper than amazon. Arrived in CANADA within predicted times, even though I used a no-tracking delivery system.
16 mars 2026
Omdöme utan inbjudan
Trevor James Saxophone.
Perchased Trevor James Saxophone.
The Saxophone was on BStock (light inperfections). Due to this it was discounted and when I signed up for newsletter dicounted again.
Very happy shopper, the saxophone is brand new at second hand price.
13 mars 2026
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are delighted to hear that you have purchased this Trevor James saxophone at a great discounted price! Many thanks for shopping at Presto Music, we hope you enjoy your purchase!
Best product; BEST Customer Service EVER
I had difficulties with my order. At first I thought it was misdelivered, but it seems it was nicked from my parcelbox. It was a large order; I’m semi-retired & on a budget; I couldn’t afford to order it again. I was very upset.
After some time, Presto worked to make this good for me. Throughout the process, including the bit in which I was very upset & cross, Tracy & Clare were professional, thorough & very kind.
I cannot thank them enough. At a time when everything is virtual, bot-driven & exploitative, Presto offers both superb product & the most human, professional & kind customer service I’ve had in my 70yrs.
6 mars 2026
Omdöme utan inbjudan
Svar från Presto Music
Many thanks indeed for review. We are absolutely delighted to hear of the excellent Customer Service you received from Tracy and Clare rectifying the issue of your order in a such a professional and kind manner. We have passed on your thanks and kind words to Tracy and Clare on your behalf. We look forward to hearing from you again soon!
Great service
I put the right address but the wrong postcode on my order and didn't notice till the day before delivery was due. I rang Presto and without any fuss they recalled the order and then sent it on to me - and without charging me for the postage for the second delivery - great service! I have ordered several CDs from them and they have always arrived safely and in excellent condition.
25 februari 2026
Omdöme utan inbjudan
Svar från Presto Music
Many thanks your review. We are delighted to hear that our customer service team rectified the issue instantly providing you with your order as quickly as possible with our warehouse team packaging your items securely for a safe arrival.
A valuable retailer
I have bought music from Presto for several years.Orders are dealt with promptly and goods dispatched with alacrity. On the very rare occasion that something has gone amiss the issue has been addressed and resolved with the utmost speed. Presto provide a service which I rely on to furnish me for my pursuit and exploration of music I have no hesitation in warmly recommending them to other people
5 mars 2026
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are delighted to hear of your wonderful shopping experience with Presto Music providing you with great service for your orders. Many thanks for your recommendation to others!
Presto fail to deliver ...
Presto music accepted an order for 14 copies of a publication - and their website indicated delivery within a week. On chasing after 2 weeks, only 9 of the 14 were delivered - and they are now saying they cannot get the remaining 5 from their source and won't give a delivery timescale. It has now been nearly 6 weeks. Despite this - their website still shows despatch of the item would be 5-7 days. Don't trust the website at all - it clearly does not give the genuine picture.
3 mars 2026
Omdöme utan inbjudan
Svar från Presto Music
Thank you for your review. We are very sorry to that you did not receive your full order. We operate from a small warehouse where we do not hold large amounts of stock. When your order is placed we then submit a request to our supplier to obtain the item that you have ordered.
Sometimes we do experience a delay if an item is out of stock at the supplier but we do continue to try and obtain the out of stock item on your behalf to fulfil your order.
Many apologies for the obvious disappointment and inconvenience caused.
Failed to fulfil order and not communicating
We ordered a music book with CDs in November. When it arrived, there were no CDs. We informed Presto immediately and their first reaction was a more polite version of "Tough - it's not available". We did not accept this and they did eventually agree to get hold of the CDs (which are available separately). But three months and many emails later, no CDs, no refund and they have stopped replying to emails. Next step is trading standards and the credit card provider to get our money back. It is easy for a company to appear to have good customer service but it is when something goes wrong that you really find out what they are like.
26 februari 2026
Omdöme utan inbjudan
Svar från Presto Music
Thank you for your review. We sincerely apologise that you have not received what you expected. We have located your correspondence of which we are still working hard to obtain these CD's from the supplier as advised on emails to you keeping you in the loop. Many apologies for the delay - we shall do our very best to obtain the CD's for your order.
Always a wonderful selection
Always a wonderful selection. My go to shop for anything classical. Thank you so much
10 februari 2026
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are delighted to hear that Presto Music is your go-to retailer for your classical music!
Ordered a book 30th December
Ordered a book 30th December, still not arrived and two messages sent to chase and both have been ignored.
30 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Thank you for your review. We sincerely apologise for the delay in responding back to you. As per our email notification to you, we are currently experiencing longer response times for both emails and phone calls as there has been an exceptionally high volume received during this busy time. We have located your email and will respond back to you as a matter of urgency. Many apologies again for the delay and inconvenience caused.
High disappointment
In November I ordered the piano score for one of my favourite musicals for a friend of mine for a Xmas present, knowing he'd absolutely love it! But first Presto told me that it would only get to me a few days before Xmas, so they said they'd deliver it straight to my friend (wouldn't be wrapped then of course, but I agreed, knowing it would still be a fantastic pressie) but then they told me it wouldn't be delivered to him in time for Xmas and then, in January, they told me that they didn't have it at all. It was ordered from another source and they never got it so I didn't ever get it, nor did my friend. Very disappointing service from this company.
12 januari 2026
Omdöme utan inbjudan
Svar från Presto Music
Thank you for your review. We sincerely apologise that you did not receive this item. We operate from a small warehouse where we do not hold large amounts of stock. When your order is placed we then submit a request to our supplier to obtain the item that you have ordered.
Sometimes we do experience a delay if the item is out of stock at the supplier but we do continue to try and obtain the out of stock item on your behalf to fulfil your order. We sincerely apologise that we could not fulfil your order on this occasion.
Whatever Classical or Jazz Music, you name the Genre they can usual supply it.
Allround availability of CDs, DVDs, Blurays, Sheet Music, Books, Downloads, online streaming and Inhouse sponsored Live music. Reasonable pricing, and extra label discounts launched throughout the year. Quick turnaround of orders, and updates on delayed orders. FIRST CLASS SERVICE not available through the majority of other suppliers.
27 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are delighted to hear that Presto Music offers all round availability of music recordings as well as sheet music and books to provide customers with what they are looking for to accommodate their musical interest and also providing an excellent service when placing an order with us. Your feedback is very much appreciated!
Super découverte
Super découverte! Mais il manque des suggestions suivant le choix des œuvres ou des compositeurs...
25 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Great find! But it lacks suggestions based on the choice of works or composers...
Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que vous n'avez pas trouvé beaucoup de suggestions. Veuillez saisir le nom du compositeur ou le titre des œuvres que vous recherchez dans notre barre de recherche ; de nombreuses options devraient alors apparaître. Nous espérons que cela vous sera utile. Si vous ne trouvez toujours pas ce que vous cherchez, n'hésitez pas à nous contacter par courriel à l'adresse info@prestomusic.com ; nous nous ferons un plaisir de vous aider.
Many thanks for your review. We are sorry to hear that you have not been able to locate lots of suggestions. Please type in our search bar of just the composers name or just the title of the works that you are looking for and many options should appear. We hope this is of help to you - if you are unable to find anything that you are looking for, Please do not hesitate to contact us via email on info@prestomusic.com and we will gladly look into this for you.
All arrived Christmas Eve!
All three items delivered so quickly that they arrived Christmas Eve. Wonderful surprise! Great mail order company to deal with.
24 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for review. We are so pleased to hear that your order was quickly despatched and that the items arrived in time for Christmas, that is excellent news! Many thanks for shopping with Presto Music and we look forward to hearing from you again soon!
Swift service Great Prices and superb customer service
Swift service Great Prices and superb quality. Items despatched on time well packed and arrive in perfect condition. Well done to all concerned at Presto.
19 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are delighted to hear of the wonderful experience you have received shopping at Presto Music. We look forward to hearing from you again soon.
I placed an order last Friday at 6.00am…
I placed an order last Friday at 6.00am and paid for tracked 24hrs. I would have hoped that it would have been sent that days it was in stock. Instead it was not processed until today, Monday. I have spent well over £350 with you since I first started shopping with you earlier this year.
12 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Thank you for your review. We are very sorry to hear that your order was not despatched on the same day when you placed your order. Please kindly email into us at info@prestomusicc.com and we will look into this for you.
Excellent service and prompt delivery.
Prompt and efficient delivery of my orders, with helpful weekly review of new releases and informative reviews.
6 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are very pleased that you receive your orders quickly and safely and that you also receive our weekly newsletters to keep you up to date with the latest releases and information.
The four CDs arrived safely and…
The four CDs arrived safely and promptly and have proved highly satisfactorily. I have always found Prestomusic to be efficient and helpful. I have nothing to criticize.
Hugh Dutton.
4 december 2025
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are delighted to hear that your order arrived safely and quickly. Thank you so much for shopping with Presto Music! We look forward to hearing from you again soon!
Poor customer service
Living in New Zealand, I put in an order for CDs to Presto - a company I’ve dealt with before - but a clerical error on Presto’s part resulted in my CDs landing in New Caledonia (which I found out via Royal Mail). I e-mailed Presto three times before they replied, saying they were just too busy to attend to my problem. So I don’t know when - or if - I’ll get my CDs. Does Presto care?
27 november 2025
Omdöme utan inbjudan
Svar från Presto Music
Thank you for your review. We are very sorry to hear that you have not received your order. We have checked our records and can see that my colleague has responded back to you about this issue, many apologies for the delayed response. We like give our customers the best shopping experience and Customer service possible and we shall reply back to your latest email as a matter of urgency. Many thanks for your patience.
Absolutely delighted!
I'm delighted with the piano that I've bought from Presto. The whole process was a pleasure - Duncan was great, communicating clearly and giving helpful and sound advice. Delivery and set up all on time as arranged and very efficient - thank you so much!
26 november 2025
Omdöme utan inbjudan
Svar från Presto Music
Many thanks for your review. We are very pleased to hear that you are delighted with your purchase with the entire process from start to finish being very smooth and helpful. We have passed your feedback on to Duncan on your behalf!
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