Bridget

So pleased - finally got around to subscribing to a Riverford Organic fortnightly medium box. OK, perhaps too many onions and potatoes for our particular needs right now but we'll crank up and plan better so that they don't back up. The quality i.e. taste and freshness and general look is WAY better than supermarket food. It's improved our diet and helps with budgeting too and simplified every day shopping. Very nice person on the end of the phone when I had to change the delivery location - clearly not just a remote Customer Services bod but someone in the know about the distribution ops. Looking forward to continuing - and to the spring and summer produce. YUM!

I'm exasperated by Bosch's use of SingleKey's registration system which has taken up nearly two hours of my life which I don't get back; for some reason it turned into the Circle of Hell between Bosch's website and SingleKey trying to register a new appliance. So I went analogue and phoned Bosch's customer services: wonderfully clear set of phone options and I got to speak very quickly to a very helpful man, David, who couldn't have been more helpful and registered my appliance and also gave me the account number that my late husband had other Bosch home appliances registered under. Super-helpful, sympathetic and all done in 15 minutes. Thank you, David. PLEASE Bosch, scrap the SingleKey. (I'm bracing myself to see how I unsubscribe from their system.) Human customer services are the real deal and as far as the customer is concerned, good staff in these departments are worth far more than a digital system. They're priceless and a real asset to you. The only reason David doesn't get the 5 Stars is that I have to convey my frustration with SingleKey somehow.

I have used Western Union twice before without mishap. An oversight on my part in a busy pre-Christmas post office meant that the section on a form for destination was filled in with the UK rather than the destination, so the recipient in an African country couldn't collect. The phone nos. on the receipt did not work. I emailed - very helpful sounding but you only get a reply once a day. The country was changed but still no success for the recipient - several emails and several visits to WU agents without success. Today I phoned the number for Western Union and I did get a human, an American but I had to tell him the amount I sent, he didn't have it on his system. The money had been sent to Zimbabwe not Zambia it turns out, so the WU people at the end of the email clearly had not sorted out the problem or did not know what the problem was. Then I was told that I could only send the money on in Kwacha, not USD which I had been given as an option by the email customer services. The rate offered is significantly less than the general conversion rate. All this time, Western Union has had my money and there is one distressed person in Zambia waiting for funds from me. It should not take a week to find out what is going on, Western Union. This is the 21st century. Please help. (And I agreed to give feed back, but my call was disconnected.)

Since writing the review below, I replied to Finders International's messages via Trust Pilot and their response has been positive. They are investigating what happened and confirmed that it was only one woman who cold-called at my house although the name of two were given to me. I hope they will revise their training. In my opinion, I think they should only write to bereaved people offering their services and should certainly check mail and telephone preference registers. ORIGINAL REVIEW FOLLOWS: Two women from this company cold-called at my home one Saturday afternoon and left a card as we were out. On our voicemail was another cold-call message from another woman from the company. When I phone that woman back she told me that the matter was in connection with my father's estate and yet the card stated "A case enquiry", as if someone else had commissioned them not that they were seeking to be employed by us. I told them I was not interested and was very unhappy about this approach. I asked to speak to a senior person and was told that no one from the complaints department was available but they would call me back. I ask them to call me back the next day but heard nothing. I found the experience very intrusive and unethical. I am a savvy professional but I can imagine that someone else might be signed up for their services. The testimonials here indicate that people can find themselves committed to high hourly fees for minimal outcome. It would just about have been appropriate if a letter was sent introducing their services but I found this creepy. They should stick with offering their services to professional organisations not to individuals. This type of company needs to be properly regulated as they could be exploiting vulnerable people. Read the other reviews and proceed with extreme caution. I notified my solicitor with whom we are working and will be reporting this to Trading Standards and others (BBC R4 Money Box, BBC You and Yours). It seems they are a very sales driven organisation. Oh, and do run any names they leave behind via LinkedIn.

Sorry no time.

Experts in their fields, with a great eye, and a prompt, responsive and safe service. I am a repeat customer for a reason.

My elderly father and I have had a very frustrating and ineffective experience of customer services so far. Despite him writing to authorise me to make an enquiry about his contract and charges for the year ahead, they required a power of attorney which in his case is just a general power of attorney - practically the same as his original letter in effect. Despite all going through all this formality, the next written communication from UW is a very casual email to me with no reference or account number (why call this a membership number when it is not a membership organisation?), addressed to me without my name 'Dear ---', or any reference to my father, entirely focused on the mobile phone element which is not the focus of our original enquiry. This does not inspire confidence. My father essentially needs a new contract without the hassle of admin or changing of tariff to do with a mobile phone that he didn't want and doesn't use (if the person who emailed bothered to check this he would have seen this). I hope that a senior member of the customer service team will read this and take charge of this case from beginning to successful resolution. All my father wants is your best contract without a mobile phone, and to understand the latest predicted usage for his energy bills that you have sent him. All general communications should still be sent to him by post. I look forward to hearing from someone by email to address provided. Let's get this sorted, please!