I have used Western Union twice before without mishap. An oversight on my part in a busy pre-Christmas post office meant that the section on a form for destination was filled in with the UK rather than the destination, so the recipient in an African country couldn't collect. The phone nos. on the receipt did not work. I emailed - very helpful sounding but you only get a reply once a day. The country was changed but still no success for the recipient - several emails and several visits to WU agents without success. Today I phoned the number for Western Union and I did get a human, an American but I had to tell him the amount I sent, he didn't have it on his system. The money had been sent to Zimbabwe not Zambia it turns out, so the WU people at the end of the email clearly had not sorted out the problem or did not know what the problem was. Then I was told that I could only send the money on in Kwacha, not USD which I had been given as an option by the email customer services. The rate offered is significantly less than the general conversion rate. All this time, Western Union has had my money and there is one distressed person in Zambia waiting for funds from me. It should not take a week to find out what is going on, Western Union. This is the 21st century. Please help. (And I agreed to give feed back, but my call was disconnected.)