My elderly father and I have had a very frustrating and ineffective experience of customer services so far. Despite him writing to authorise me to make an enquiry about his contract and charges for the year ahead, they required a power of attorney which in his case is just a general power of attorney - practically the same as his original letter in effect. Despite all going through all this formality, the next written communication from UW is a very casual email to me with no reference or account number (why call this a membership number when it is not a membership organisation?), addressed to me without my name 'Dear ---', or any reference to my father, entirely focused on the mobile phone element which is not the focus of our original enquiry. This does not inspire confidence. My father essentially needs a new contract without the hassle of admin or changing of tariff to do with a mobile phone that he didn't want and doesn't use (if the person who emailed bothered to check this he would have seen this). I hope that a senior member of the customer service team will read this and take charge of this case from beginning to successful resolution. All my father wants is your best contract without a mobile phone, and to understand the latest predicted usage for his energy bills that you have sent him. All general communications should still be sent to him by post. I look forward to hearing from someone by email to address provided. Let's get this sorted, please!