Zoomadog Omdömen 

398
TrustScore 4.5 av 5

4,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I bought a paddling pool for my dogs, sadly it didn't work out as the pool wasn't fit for purpose ie claws. However, the customer service I received from Zoomadog was above and beyond. IMO they went... Se mer

Betygsatt 5 av 5 stjärnor

I ordered a Balto Jump Brace which arrived quickly, but unfortunately was too big. I called Customer Service late afternoon on the same day (Friday) and ordered a smaller size. As it was going into... Se mer

Betygsatt 5 av 5 stjärnor

Needed a hock brace for my staffy awaiting Achilles heel surgery recommended by the surgeon Instant relief for her a perfect fit too I initially thought a little pricey however worth every penny it... Se mer

Betygsatt 1 av 5 stjärnor

DO NOT BUY THE CRUCIATE LIGAMENT SUPPORT BANDAGE! An absolute joke. I rarely leave less than 5 stars as if things aren't great I tend to not review but these are expensive and not fit for purpose. Som... Se mer

Företaget har svarat

Företagsinformation

  1. Foderbutik

Skrivet av företaget

Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

398 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 14 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(398)

38 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Hunnyboots

Great customer service!
I bought Hunnyboots for my greyhound as she has a recurring corn and cannot walk without limping on hard ground. The boots are very cushioned and stop her limping. Takes a little while for the dog to get used to walking with them but once they have they can walk and trot ok, if they run they come off, so I take them off if running on soft ground.
I went through months of the boots coming off a lot and got very frustrated so contacted Zoomadog who contacted the manufacturer and came back with advice on what I was doing wrong. Turns out I had not followed their video for fitting instructions which is actually very clear. When I did follow it the problem was instantly solved. Now the boots remain secure and its rare I have to refit them on a walk.
Thanks Zoomadog for the excellent customer service!

30 januari 2023
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Waste of my moneyOrdered this as it said can be worn all…

Ordered this as it said can be worn all day in theory it's OK but has no support at all, but the worst thing is the velcro which was longer than I needed and my poor dog was attached to the carpet it was hard to release her because as you released 1 piece and moved onto another no 1 had reattached to carpet didn't know who was most stressed me as I couldn't release her or her because she couldn't get up, so only tried on that once won't be using it at all
Zoomadog got in touch excellent customer service 10 out of 10 could not fault them at all and gave me a full refund

6 januari 2023
Betygsatt 5 av 5 stjärnor

Excellent Business

I ordered a set of rear wheels for Roxy my elderly Rottie. She was approaching 14 years old & was struggling to keep up with the other dogs but did not want to be left behind. Joss at Zoomadog was very helpful. Unfortunately Roxy passed away soon after I placed the order. Again Joss was very understanding & helpful & arranged a full refund. This is my second order with Zoomadog. The first I made for a dog in a Macedonian rescue a few years ago. They were extremely pleased with the build, quality & performance of the wheelchair. Excellent company, pleasant helpful staff & fantastic customer support.

13 december 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Swift supportive service

Excellent service, following loss of one dog boot which was covering a long term injury, and therefore essential. Arranged speedy delivery at short notice.

4 december 2022
Betygsatt 5 av 5 stjärnor

Zoomadog,everything in one place...

If your pet ever needs ambulatory medical and or rehabilitation products, look no further than 'Zoomadog.co.uk' They have everything you could possibly need in one place and they're right here in the UK with real people to talk to. I spent three days on 'Amazon' and 'ebay' and everywhere else before finding them ...ordered and at my door the next day...10/10

30 november 2022
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

I left this review on Zoomadog's…

I left this review on Zoomadog's website, but as it was negative, they removed it.

I purchased the crocs type boot they have. £35 for 2 boots with £5 delivery. It's made from a very thin material that is already showing signs of breaking. It now quite often spins around my dogs' foot.

i have purchased items before and sent them back after receiving them. the price they charge is extortionate. stupidly expensive. they over charge people for pet products as they know people will pay it to help their pets.

i find it's sad that companies like these exist. making a living by overcharging

1 november 2022
Omdöme utan inbjudan
Logotyp för Zoomadog

Svar från Zoomadog

Hi Dewalt, thank you for your review. I try very hard with all my customers to get the best right product for them, so I'm sorry the WagWear didn't work out for you and your dog. We have two pages on the website for WagWear, your review is still there, see here: https://zoomadog.co.uk/products/wagwear-mojave-dog-boots-pair. Yes I split the boots into pairs because we import from the USA where WagWear is based and have to pay expensive UK import duties and the cost of shipping to the UK has also gone up a lot so it helps me cover the costs otherwise as a Small Business we would lose money on importing the boots. I find most customers only want a pair, so it seemed a good compromise for both sides. Hope this explains it, please feel free to get in touch with me directly if you have any questions. Always here to help, Kindest regards Joss. My email is here: woof@zoomadog.co.uk

Betygsatt 5 av 5 stjärnor

Excellent

Excellent!
Finally, I’ve found a boot that my dog doesn’t mind wearing, that doesn’t fall off & that protects his claws (he has elbow dysplasia so drags his paws & his claws are really worn down). He actually walks ahead of me now! Very happy dog & owner!

12 november 2022
Omdöme utan inbjudan
Logotyp för Zoomadog

Svar från Zoomadog

Thank you for your review Tina, glad the WagWear Wellies are going down a treat! 😊

Betygsatt 5 av 5 stjärnor

Zoomadog is the epitome of excellence

Zoomadog is a wonderful company offering an ideal selection of specific and supportive equipment for dogs of all shapes, sizes, ages and abilities, whenever and wherever they need it most. Zoomadog’s customer service is simply second-to-none in all areas; they are extremely kind, personal, supportive, informed and incredibly professional (thank you so much Joss, for everything you did to support me and Bea through her post-op recovery!). I would never hesitate to recommend Zoomadog to anyone. I cannot fault this company - thank you so much.

28 oktober 2022
Logotyp för Zoomadog

Svar från Zoomadog

Thank you for your review Liz, very kind. Hope your getting on well with your dog products 😊

Betygsatt 5 av 5 stjärnor

Product substituted with a Walkabout knee support

The Kruuse knee protector was not available, so Zoomadog kindly send another make Walkabout) which we have found to be excellent. It gives just the right amount of support without constricting the leg, and our dog seems to find it quite comfortable

7 november 2022
Omdöme utan inbjudan
Logotyp för Zoomadog

Svar från Zoomadog

Thank you Helen for your review, glad the Walkabout brace went down well 😊

Betygsatt 5 av 5 stjärnor

Outstanding service and product

Zoomadog provides a truly excellent service. I am delighted and most impressed with the care, kindness and support they offer. I purchased a superb wheelchair for my dog, which fits him perfectly and is an amazing design. I could not ask for a better product or better customer service. I highly recommend the wonderful Zoomadog.

3 november 2022
Omdöme utan inbjudan
Logotyp för Zoomadog

Svar från Zoomadog

Thank you for the review regarding our wheels, means the world for our small business 😊

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