Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Se mer
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Se mer
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Se mer
I bought this to replace a traditional much-loved (and used) cat scratcher. She loves this one even more - scratches it all the time and often uses the base as a handy seat when not scratching. It's m... Se mer
Företagsinformation
Skrivet av företaget
Dog & Cat Lifestyle Online Premium Shop
Kontaktuppgifter
60 Suttons Business Park, RG6 1AZ, Reading, Storbritannien
- Info@bymit.co.uk
- bymit.co.uk
4,1
Bra
270 omdömen
Ber kunder att lÀmna omdömen
Detta företag bjuder in sina kunder att lĂ€mna omdömen â oavsett om de Ă€r positiva eller negativa
Har besvarat 44 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Items were as described
Items were as described. Delivery prompt. Packed very well. Cats playing with them nicely.
8 juni 2026
Efficient ordering process
Efficient ordering process, quick delivery, well packaged. Happy cat!
3 juni 2026
Terra Felis cat food
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to time, especially for good repeat customers.
28 april 2026
Great Service
1 maj 2026
Questionable experience
Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time frame of shipping service are around 2- 3 working days however it does not include the warehouse preparation which usually takes 1- 2 working days." Thank you for making it clear right from the start.
Also, in the same email: "Just let you know your order has been dispatched yesterday", and in an email 7 minutes lates: "Unfortunately, one of the following item is damaged and we are no longer able to dispatch it for you." So you certainly did dispatch it yesterday. well done!
24 april 2026
Omdöme utan inbjudan
We were short shipped which I haveâŠ
We were short shipped which I have emailed about yesterday but no reply yet
7 april 2026
No reply to my email
No reply to my email. Donât know where is my order
18 mars 2026
Omdöme utan inbjudan
I love the products we get from hereâŠ
I love the products we get from here and my cat couldn't agree more. Always high quality and very engaging
4 mars 2026
1â â Extremely poor service
1â
â Extremely poor service.
I ordered food for my sick dog and chose this company because I expected fast delivery. Instead, the order was constantly delayed. Every time I contacted them I received a different explanation and empty promises that it would be shipped âtomorrowâ.
Days passed and nothing was sent. This is completely unacceptable, especially when the order is for a sick animal that depends on this food.
Very unprofessional company, terrible communication and zero reliability. In the end I had to cancel the order and request a refund after wasting my time waiting.
Avoid this company if you expect honesty and basic customer service.
3 mars 2026
Svar frÄn BYMiT
Hi Rafal,
We are very sorry to hear such feedback.
According to our policy, any standard delivery order shall be expected to receive within 3 - 5 working days if the order is placed before 12pm on the day.
As your order were placed on Friday early morning with standard delivery, the team did ship out the order within 48h and you received the parcel on Wednesday, therefore we believe our staff had tried the best to assist your order in all.
If you'd like to receive it with very fast delivery, please kindly order with Next Working Day Service so we could prioritise to process your order.
We appreciate your review and thanks for your shopping with us.
Best Regards
Team BYMiT
Good product and prompt service
3 mars 2026
Delivery issue resolved
Customer service team worked to ensure that a replacement item was sent out upon an initial delivery error from their service provider. Looking forward to receiving their litter product as itâs the best for the Litter robot!
3 mars 2026
I come here to get premium brandsâŠ
I come here to get premium brands thatâs not found on the big stores, such as Ziwi, had shipping from DPD which have been good.
15 december 2025
Omdöme utan inbjudan
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