Absolutely amazing service, I have been struggling for sometime to get decent live foods from my local fish stores,vaquamania have beaten them on quality by miles. Delivery was with a couple of days... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Don’t set up a subscription with this company and they hide their terms and conditions I cancelled my subscription with them as I no longer needed the feed yet they still took payment I emailed... Se mer
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Excellent service from Aquamania. My order arrived promptly, and the Daphnia were by far the biggest, healthiest and most active I've ever purchased online. The prices were very competitive, so I or... Se mer
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Would like to thank all your staff for great customer service today but a extra special thanks to Franki she went out her way today as i brought a few tropical fishes including ur usual one the dw... Se mer
Företagsinformation
Skrivet av företaget
We are a large retail store catering for pretty much everything to do with aquatics, pets and reptiles. With a huge range of products for your Aquarium, Pond, Reptiles, Birds, Small Animals, Dogs and Cats. Visit us in-store or online for great deals and the best way to provide a long and healthy life for your pet. Open 7 days a week: Monday - Thursday: 10am-5pm Friday: 10am-6pm Saturday: 10am-5pm Sunday: 10:30am-4:30pm
Kontaktuppgifter
Aquamania Limited, Higher Audley Street, BB11DH, Blackburn, Storbritannien
- 01254663399
- info@aquamania.co.uk
- aquamania.co.uk
4,0
Bra
127 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 77 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great quality and quick delivery
28 september 2026
Svar från AQUAMANIA
Thankyou for your 5* review we are pleased you are happy with your order and look forward to your future custom! - Aquamania Team
Svar från AQUAMANIA
Thankyou for your 5* review, we are pleased you are happy with your order and look forward to your future custom! - Aquamania Team
subscription scam
Don’t set up a subscription with this company and they hide their terms and conditions
I cancelled my subscription with them as I no longer needed the feed yet they still took payment
I emailed them to tell them to refund me and cancel the order but they made sure not to reply to the email until the parcel had been packed and dispatched then replied to the email saying you need to give 3 full days notice to cancel a subscription or they will still process it
This is not legal and you have to clearly display your terms and conditions
I’ve not started a charge back with my bank to recover the stolen funds
I was considering going back to them once I’d got new pets but after this I will be finding another provider for live feed
28 september 2026
Omdöme utan inbjudan
Svar från AQUAMANIA
Dear Jessica,
You have been dealing with us on subscription orders for many many weeks / months and with successful deliveries.
The terms and conditions are easy to find, follow and accept.
The subscriptions have to be set up by the buyer and not us.
This involves committing to an automatically set up bank payment each week.
From this we ensure that all subscribed orders are fulfilled as a priority and you also receive a discount for the subscription and a further loyalty bonus for each order. You have received lots of discounts.
You cancelled your subscription at 11.31pm (Unfortunately we do not work a night shift). This cancellation was done 1 minute after your order at 11.30pm. Your order will have been already allocated prior to this so you will get priority delivery.
Unfortunately we do not know what we have done to upset you in such a way as you suggest we have "Stolen from you", whilst we do not hold any payment card details for anybody and cannot ourselves take payment, this can only be done with your authorisation.
The subscription service is optional and definitely not "a scam". You yourself have used this service for over 20 weekly order successfully.
We are sorry to lose you as a customer, but really do not appreciate your attitude calling us basically thieves etc etc.
We are now forced to take this further along with screen shots etc and you will no doubt be hearing from us or our representatives when we have sought further legal advice.
AEC
Svar från AQUAMANIA
Thankyou for your 5* review we will pass it on to our shipment team! _ Aquamania
Svar från AQUAMANIA
Hello, Thank you for your 5* review we are pleased you are happy with our service and look forward to your continued custom! - Aquamania Team
90%of the live daphnia were in fact…
90%of the live daphnia were in fact dead,when immediately opened when delivered.The fact that it cost the best part of £16 for 6 tubes of dead daphnia is not acceptable.
31 augusti 2026
Svar från AQUAMANIA
Hello, we are sorry you have experienced this. We have raised the issue with our supplier, we appreciate you bringing this to our attention and will be looking into it further - Aquamania Team
Easy to place order and quick delivery.
30 augusti 2026
Svar från AQUAMANIA
Hello, Thankyou for your 5* review. We look forward to your continued custom! - Aquamania Team
My package was brought to me by Royal…
My package was brought to me by Royal Mail and it was squashed crushed and soaking wet all the plants were broken and I dread to think what happened to the Ghost Shrimp
28 augusti 2026
Svar från AQUAMANIA
Hello, as our website states we do ship with royal mail as we have found out of the postal services these tend to be the best ones. Unfortunately things like this can occur and we sincerely apologise for their service in delivering your product. If you would like to get in contact with us regarding the issue, as we were not aware we will try our best to rectify the problem - Aquamania Team
Absolutely amazing service
Absolutely amazing service, I have been struggling for sometime to get decent live foods from my local fish stores,vaquamania have beaten them on quality by miles. Delivery was with a couple of days. The live foods were in such great condition. The worm cultures were fantastic.
I will definitely be ordering again. Brilliant service.
26 augusti 2026
Svar från AQUAMANIA
Hi, thank you for your 5* review we are pleased you have had such a great experience with our web sales, and i will pass the positive feedback onto our web team! thank you for your time writing a review and your continued custom - Aquamania Team
Great experience
Great experience. Bought culture worms which were healthy and great starter. Also bought a cheap mesh breeding box which was fantastic for the little price I paid.
Quick delivery and very well packaged.
11 augusti 2026
Svar från AQUAMANIA
Hello, thank you for your 5* review! We are pleased you have had such a positive experience with our online sales and we will pass the positive feedback onto our web team. Thankyou for your custom! - Aquamania Team
Very happy with this purchase and quick…
Very happy with this purchase and quick delivery, helped me to save Angelfish fry
7 augusti 2026
Svar från AQUAMANIA
Hello, thank you for your 5* review. We are glad we was able to help save the babies if you need any help or support with the little ones don't hesitate to give us a ring. Thank you for taking the time to write a review and Thank you for your continued custom! - Aquamania Team
PERFECT
Excellent quality. First class service. Very quick delivery. Well packaged..100% satisfaction.
4 augusti 2026
Delivered in great condition
Delivered in great condition. Packing excellent no losses at all, which was amazing considering the high temperature. Well done aquamania
10 augusti 2026
Great fast delivery
Great fast delivery, packaged with care. Unfortunately many of the bloodworms didn't make it, but in all fairness is has been incredibly hot. I managed to keep a fair amount alive enough for some feeds. Will use again.
1 augusti 2026
Almost all of the daphnia arrived dead, no response from company
Almost all of the daphnia arrived dead. I had timed the delivery for the cooler period between heatwaves, but only a dozen or so arrived alive (rather than the hundreds I was expecting). I messaged their customer service twice, waiting a week in between, but didn't receive any response except for the automated email saying they would respond in 48 hours. This was a much worse experience than previously, I don't know if this company has changed hands or something, but I'll probably not be ordering from here again.
29 juli 2026
Excellent service from Aquamania
Excellent service from Aquamania. My order arrived promptly, and the Daphnia were by far the biggest, healthiest and most active I've ever purchased online.
The prices were very competitive, so I ordered nine bags to make the most of the postage. I'm hoping to establish my own live Daphnia colony in a separate tub.
Great quality, excellent value and a smooth buying experience. I would highly recommend Aquamania and will definitely be ordering from them again.
5 augusti 2026
Omdöme utan inbjudan
Svar från AQUAMANIA
Hi, Thank you for your 5* review. I'm glad everything went well with your order and the daphnia were healthy! All the best -K
'live' daphnia was not alive
Really disappointing. I paid a substantial amount of money for a bulk order of live food to establish my own colonies. However, the daphnia arrived almost entirely dead (I estimate only around 5% of the daphnia arrived alive). Dead daphnia are no use to me. I already have a freezer drawer full of frozen daphnia. I ordered what was advertised as live daphnia because I specifically wanted live healthy daphnia for a breeding population and to feed creatures that will not eat frozen. I raised this with customer service and they said there is nothing they will do as I did not let them know within 24 hours (I was not aware this is their policy). I contacted them only a couple of days after the product arrived and I asked for them to send me it again but this time ensuring it is alive. I have animals that I need to eat live food and each day they are without food is detrimental to their condition. Aquamania just ignored me and did not send a replacement so I wasted time waiting for their response as well as money buying a product that was not as advertised.
I hate leaving negative reviews but this was just incredibly disappointing and frustrating. Don't buy.
26 juli 2026
Svar från AQUAMANIA
Hi, Thank you for your review. Your order was sent with 24 hour shipping and arrived in less than 24 hours - sent with ice packs to help them keep cool and from a delivery that arrived to us from supplier the same day. We heard from your about poor quality 4 days after they arrived to you, with 1 picture of a bag of daphnia (the order was for 3x daphnia, 2x bloodworms and 1x tubifex).
As is explained in the t&cs on our website (which you accepted prior to placing your order), we ask for 24 hours notice if there are any issues as this is a reasonable time to inspect the live foods and get into contact with us if there are any issues. We also recommend you feed live foods as soon as possible to ensure they are as fresh as possible. If not, that they are stored in suitable conditions for that species (each species detailed on our site).
In addition to this, the last email we have from you is us asking when you received them and still haven't had a reply.
Thank you
-K
good prompt service
27 juni 2026
Svar från AQUAMANIA
HI, Thank you for your review. We would love to hear how we could improve. Thank you
Zero communication, late delivery and animals DOA
Absolutely no communication about my order and no responses to my email regarding what was happening with my order. It took ten days for my order to finally arrive and when it dead, most of what I had ordered was dead upon arrival. I was also short changed on the advertise quantities on one of my orders.
Very disappointing!
25 juli 2026
Omdöme utan inbjudan
Svar från AQUAMANIA
Hi,
Please can you confirm your name and order number as I have no orders matching the name or email from this review.
We try our best at all times to communicate with customers regarding delays or stocking of items and keep records of each contact or attempted contact. We also check every order with 2 or more people to confirm the contents are correct and packaged to a high standard.
We also encourage all customers to get in contact if there are any issues with their order that we can get resolved as soon as possible.
Thank you
-K
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