Fast delivery great price good product The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which the... Se mer
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Det här tycker kunderna
Great Product. Sturdy. Documentation on how to put it together could be improved though. Images lack clarity and instructions vague in areas. Suggest a video tutorial. Using Evri as the courier was di... Se mer
Ordered a new lance for my petrol pressure washer. Arrived quickly, ok price. I just hope it lasts longer than the first one which was supplied with the washer.
Företaget har svarat
After the return of the faulty pressure washer that they had only given 12 hours to get it ready and that they were informed that I could not empty the fuel tank due to the warranty status and that... Se mer
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Företagsinformation
- Leverantör av metallverktyg och utrustning
- Järnhandel
- Heminredningsbutik
- Gräsklipparbutik
- Maskinaffär
- Dammsugarbutik
Skrivet av företaget
RocwooD is a UK based internet exclusive direct to consumer company. By buying from us direct, we can offer you better deals here from our site, than you can find in stores or even on big ecommerce platforms like Amazon & eBay. Because our products are sold only online & not in stores we package our machines in simple plain brown box’s with black label branding & pass the saving on to you. All our products are speedily dispatched from our UK warehouse & usually arrive on your doorstep in a couple of days.
Kontaktuppgifter
ROCWOOD HOUSE, LIGHTWOOD GREEN INDUSTRIAL ESTATE, LL13 0HU, OVERTON ON DEE, Storbritannien
- sales@rocwood.co.uk
- rocwood.co.uk
3,8
Bra
249 omdömen
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Faulty items, poor customer service, would not recommend.
I’m extremely disappointed with both the product quality and the customer service of Rocwood.
I purchased a petrol pressure washer which turned out to be faulty on its very first use. The electric start didn’t work, the machine misfired and made popping sounds. It was clear that something wasn’t right from the outset.
When I contacted the company, I was asked to carry out quite technical diagnostics on a brand new machine (including checking fuel flow and spark plugs), which I don’t think is reasonable for a customer.
After confirming the issue, I requested a return. However, I was told I would need to arrange and pay for the return myself due to it being over 60 days—even though the item was faulty on its very first use. Given the size and nature of the machine, this would have been costly and inconvenient.
Because of this, I felt I had no realistic option but to keep the item and sell it on for spares, leaving me significantly out of pocket.
Overall, the experience felt very one-sided. I did not feel supported as a customer, and the responsibility for resolving a faulty product was effectively placed on me.
I would not purchase from this company again and would encourage others to look carefully at how issues are handled before ordering from here.
6 april 2026
Omdöme utan inbjudan
Svar från Rocwood
We are sorry to hear you were unhappy with your experience.
Following your report, our team responded throughout the process, requested videos of the issue, and provided basic troubleshooting steps commonly associated with petrol-powered machinery, such as checking fuel flow and spark. These are also routine maintenance checks that are typically required periodically during ownership of petrol-powered equipment.
These checks were intended to help identify whether the issue could be resolved quickly before arranging return and inspection.
As advised in our correspondence, the machine would need to be returned to us for inspection so our technicians could determine whether the issue related to a manufacturing fault or another cause. Unfortunately, the item was ultimately not returned to us for assessment, which meant we were unable to inspect or verify the reported fault before the decision was made to dispose of the machine for spares.
We appreciate all customer feedback and remain committed to assisting customers in line with our warranty process and consumer obligations.
Kind regards,
The RocwooD Team
Svar från Rocwood
Thank you for your kind review, Stephen!
We’re really pleased to hear your order arrived on time and that you’re happy with the product. We truly appreciate your support and hope to see you again in the future.
The RocwooD Team.
Ordered a new lance for my petrol…
Ordered a new lance for my petrol pressure washer. Arrived quickly, ok price. I just hope it lasts longer than the first one which was supplied with the washer.
27 april 2026
Svar från Rocwood
Thank you for taking the time to leave us a review – we really appreciate your feedback. We’re pleased to hear your new lance arrived quickly and that you were happy with the price.
We’re sorry to hear your previous lance didn’t last as expected. If you do experience any issues with your new one, please don’t hesitate to reach out to our team – we’re always here to help and ensure you get the best performance from your machine.
Thank you again for your support, and we hope this one serves you well for a long time to come!
Kind regards,
RocwooD Team
Friendly helpful service and efficient
Friendly helpful service and efficient. Good product
27 april 2026
Svar från Rocwood
Thank you very much for your kind review. We’re delighted to hear you found our service friendly, helpful, and efficient, and that you’re pleased with your product.
Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.
Kind regards,
RocwooD Team
Svar från Rocwood
Thank you for your lovely review. We’re really pleased to hear you’re happy with both the speed of our service and the product itself.
We truly appreciate your support and hope to assist you again in the future.
Kind regards,
RocwooD Team
RIPPED OFF
After the return of the faulty pressure washer that they had only given 12 hours to get it ready and that they were informed that I could not empty the fuel tank due to the warranty status and that there was no actual means to empty it. They claimed that the engine was unusable due to it being flooded by the oil that had been left in it. They ripped me off £125 and refused to supply any proof of that. There is no way an engine can be flooded with less than 1/2 ltr of oil.
Avoid at all costs as it will cost you more than you think.
Small claims court action will be taken.
29 april 2026
Omdöme utan inbjudan
Svar från Rocwood
We’re sorry to read your review and take feedback like this very seriously.
Having reviewed the details provided, we are unable to locate any record of an order placed with RocwooD under the information given. As such, we are unable to investigate this matter further from our side.
We would recommend double-checking the retailer you purchased from and contacting them directly so they can assist you appropriately.
If you believe this relates to a RocwooD purchase, please do feel free to contact our team with full order details and we will be happy to look into this for you.
Kind regards,
RocwooD Team
Svar från Rocwood
We’re sorry to hear you were unhappy with your experience.
We did provide a prepaid return label as soon as we heard of this, so the item could be inspected and resolved. However, the return was cancelled and the item was not sent back to us.
For safety reasons, couriers are unable to transport items containing fuel, so we advised that the petrol would need to be emptied prior to return, which is standard practice. You advised you did not wish to do this and wished for us to pay for the petrol.
This case was also reviewed through eBay, where it was found in our favour as the item was not returned despite efforts to get this resolved.
As the item has not been received back, we have unfortunately been unable to investigate or resolve the issue further.
You advised this would be reported to external authorities , and we shall await this update.
Kind regards,
The RocwooD Team
Professionals Opinion? "Utter Trash"
Please do not use this company or buy their products. Bought the RocwooD 51cm / 20" Self Propelled 173cc Petrol Mulching Lawnmower for £246.99 last summer. Straight away the cord pull was jamming, but I hoped it just needed bedding in and would become more fluid. Big mistake. I was able to eventually get it started for a couple of mows. Then it completely locked.
Unfortunately, this was now outside the Rocwood 60 day warranty and they would only help once I paid to dismantle, drain and ship it back to them. The instructions made it pretty clear that Rocwood would use any excuse not to collect the mower from the depot (traces of oil or petrol - in a petrol mower!). I wrote it off at that point as just a bad buy and bought another from a reputable company, which has been superb.
My son in law needed a petrol mower this year and thought he would try it. When he phoned the local Garden Machinery company to arrange a service the owner just laughed as soon as he heard 'Rocwood'. He said he would look at it, but was unlikely to charge for a service as he described previous experiences with Rocwood as "utter trash". My SIL persevered, took it to them but the chap in the shop would not accept it for a service after he checked it, as he believed it was a waste of time and money even attempting to repair this mower, or indeed any Rocwood products.
I don't want any sort of refund, I write this purely to warn other potential buyers that these mowers, whilst cheap and flimsy, are not worth approximately £100 an hours worth of use before they give up the ghost. Warranty is a joke and customer service is pathetic. Please avoid.
23 april 2026
Omdöme utan inbjudan
Svar från Rocwood
Thank you for your feedback.
We’re sorry to read your comments, however we have been unable to locate any order under the name provided, and we previously requested verification via Trustpilot to investigate this further, but did not receive a response.
We take all product concerns seriously and always aim to support customers within our warranty terms. Our warranty process, including inspection requirements, is standard practice to ensure faults are correctly assessed and resolved. This includes safely preparing machinery for transport, which is necessary for courier legal compliance rather than to avoid responsibility.
We would genuinely welcome the opportunity to review this matter properly. If you can provide proof of purchase or verify your review, we will be more than happy to investigate and assist where possible.
Kind regards,
RocwooD
Fast delivery great price good product
Fast delivery great price good product
The product been used 6 times and done a great job I only gave 4 stars as I’ve been trying to contact them regarding some information on the product which they have not got back to me a bit disappointing
26 mars 2026
Svar från Rocwood
Thank you so much for your lovely review – we’re really glad to hear you’re happy with the product and that it’s doing a great job 😊
We’re sorry to hear you’ve had trouble getting through to us – that’s certainly not the experience we want for you. We did respond on 9th April, but it looks like our message may not have reached you as I can't see a reply.
If you could please email us at sales@rocwood.co.uk quoting your order number, we would be more than happy to take another look into this for you and get everything sorted as quickly as possible.
We look forward to hearing from you!
Best regards,
The RocwooD Team 💚
Excellent company to deal with.
Great experience with Rocwood.
I’ve known them since 2017. Good quality items, fair prices, and quick delivery. The team is always ready to help—highly recommended!
8 januari 2026
Svar från Rocwood
Thank you so much for your kind words and continued support over the years! It really means a lot to us to have worked with you since 2017 😊
We’re delighted to hear you’ve consistently had a great experience with our products, pricing, and service. Long-standing relationships like this are incredibly valued by our team.
We look forward to continuing to work together for many more years to come!
Best regards,
The RocwooD Team 😊
Delivery was as expected very good,
Delivery was as expected very good,
however the instructions for fitting need a little tweak, other than that all good.
27 mars 2026
Svar från Rocwood
Hi Barry,
We are very happy you have had a good experience with us and we are working on updating all of our instruction manuals. The most up-to-date versions are found on our listings.
Kind Regards
RocwooD
Svar från Rocwood
Thank you so much for your lovely 5-star review! We’re delighted to hear you’re happy with the quality of the product and the quick delivery 😊
We really appreciate your kind words and support!
Best regards,
The RocwooD Team
As advertised
27 mars 2026
Svar från Rocwood
Thank you so much for your review! We’re really pleased to hear everything was just as advertised 😊
We truly appreciate your feedback and hope to see you again in the future!
Best regards,
The RocwooD Team
I tried to buy this item of Ebay but…
I tried to buy this item of Ebay but couldn't because they need proof of ID. So I looked for your website and bought it of you and £3 cheaper and pleased with item
29 mars 2026
Svar från Rocwood
Hi Colin,
Glad we could be of assistance.
Kind Regards
RocwooD
Svar från Rocwood
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you found our website helpful and that our updates kept you in the loop throughout 😊
It really means a lot to us, and we truly appreciate you taking the time to share your feedback!
Best regards,
The RocwooD Team
Despatched as promised
Despatched as promised. Shame they use Evri to deliver, they are slow and their website is unreliable.
27 mars 2026
Svar från Rocwood
Hi Ian,
I am very sorry you had issues with our website, we are updating our website each week, with the most up-to-date information.
Kind Regards
RocwooD
Quick delivery, quality product.
Quick delivery, good communication and well packaged, good value with accessory pack.
23 februari 2026
effective problem solving
The item I have ordered. During the delivery, it sustained some dents.
Adam from the customer service was very helpful and sorted the issue effectively.
I appreciate your business and would recommend this company to anyone looking for quality products and excellent service.
Thank you for your business.
1 mars 2026
Excellent service and product
2 mars 2026
Refurbished Jerry can
Bought a refurbished Jerry can
That looks brand new
Excellent condition
Low price
Thank you
2 mars 2026
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