I have far too much yarn at home, but I needed different colors. Right after ordering new yarn, I found another box of yarn -- making my purchase unnecessary. Only a few hours had gone by since I orde... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Im loving my experience at WEBS, they have a great filtering system so i can always find the yarn im looking for. Their ordering process is also very quick. They accept payment via google and shop whi... Se mer
I ordered the wrong yarn. I emailed the company within an hour or so. They were able to cancel my order. I appreciate the prompt attention to my request and subsequent resolution. Highly reco... Se mer
Webs customer service team is great! When a yarn I ordered came to me in a very different shade than what I expected based on the color chart, the team helped me investigate and we determined that I w... Se mer
Företagsinformation
Skrivet av företaget
WEBS - America's Yarn Store® offers the most comprehensive selection of yarns, needles, books, patterns and supplies for knitters, crocheters, weavers & more!
Kontaktuppgifter
75 Service Center Road, 01060, Northampton, USA
- 1-800-367-9327
- customerservice@yarn.com
- yarn.com
4,5
Utmärkt
156 omdömen
Ingen aktuell inbjudningshistorik
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Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Emily made it good
Emily made it good. Webs is easy to find patterns and yarn and pay. However, downloading patterns is bad. Emily does this for me. I am able to download patterns from LoveCrafts, but not Webs. Please correct this.
26 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Mimi,
Thank you for bringing this to our attention.
We're glad to hear that Emily has been helpful in resolving any issues with downloading patterns.
Regarding your difficulty with downloading patterns, we apologize for any inconvenience this has caused. The technical team is working on resolving this issue.
In the meantime, if you encounter any further difficulties or need assistance with anything else, please don't hesitate to reach out to us. We're here to help!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Cancelling an order
After placing an order with Webs, I decided I didn't want the yarn that I ordered, so I contacted Webs with my request to cancel, and, in no time at all, I received an e-mail from Webs and the cancellation was completed. I appreciate Web's courtesy in solving their customers' needs. I HIGHLY recommend Webs for your knitting and crocheting, etc. needs. EXCELLENT A+ 5*****
15 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you for sharing your customer experience with us!
We are glad to hear that you are satisfied with our quick response to your inquiry, as ensuring your satisfaction is our priority. We understand that situations may change, so we are more than happy to help in any way we can.
Thank you for your kind words and recommendation!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
i was very delighted to find the same …
i was very delighted to find the same Sock pop yarn to finish my sock pattern. I was short since my pattern encompassed cables. Reasonable cost including shipping in comparison to Amazon. Customer service was efficient in taking care of my duplicate order. I look forward to ordering again for my knitting products in the future.
19 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Mae,
We are so happy to hear your feedback!
It's wonderful that you found the yarn you were searching for in our shop and that you are pleased with our prices! Your satisfaction means the world to us, and we're here to help with anything you might need.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I have been a Web's customer for years…
I have been a Web's customer for years but there was a serious quality issue with my latest order, Web's customer service took care of it very quickly. Thank You Web's!
12 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Deb,
I hope you're doing well! Your ongoing loyalty and support have been invaluable to us, and we truly appreciate it!
I'm thrilled to hear that my colleagues were able to help you resolve the issue you encountered. If you ever need assistance or have any questions, please don't hesitate to reach out. We're always happy to help!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great prices and quick resolutions to…
Great prices and quick resolutions to problems!
5 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Lil,
I trust you are enjoying a fantastic day!
We are delighted to receive your feedback! It's wonderful to learn that you are satisfied with both our prices and services. Your contentment is incredibly important to us!
Wishing you a fantastic day ahead!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Excellent customer service response
Due to some internet issues, I ended up placing an order and payment twice. I sent an email to cancel the second order and payment and in no time I received notification that a refund was processed and the order cancelled.
Very swift and efficient response, great to deal with!
9 mars 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Anita,
Thank you for your feedback!
We're glad to hear that our team was able to swiftly and efficiently process your request to cancel the duplicate order and issue a refund. Providing excellent customer service is our priority, and we're pleased to know that you had a positive experience with us.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
You can tell a lot about a company by…
You can tell a lot about a company by what they do when things go wrong. The website was working intermittently and I was having problems placing an order. Customer Service picked up the phone call immediately and Elizabeth kindly and efficiently addressed the problem-- order made, email confirmation sent, all fine.
26 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Dear Jan,
Thank you for sharing your experience with us!
We truly appreciate your feedback and are pleased to hear that Elizabeth was able to assist you promptly and efficiently when you encountered issues with our website.
Providing excellent customer service, especially during challenging situations, is a priority for us, and we're glad we could resolve the problem quickly for you.
Best regards,
Mary
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Staff is extremely helpful and friendly…
Staff is extremely helpful and friendly when I need assistance in person. Also, send timely emails to my questions with very helpful information. They are very honest in letting me know if they can/can't answer my questions with explanations, such as they have instruction books for adults only, none at this time for child beginning learners.
12 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
We truly appreciate your feedback - it means a lot to us!
I'm delighted to hear that you found our assistance helpful. Our goal is to provide you with all the information you need about our products in a clear and transparent manner.
If you have any questions or need further assistance, please don't hesitate to contact us.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Simply the kindest customer service
Simply the kindest customer service! My package got lost in the mail and the team quickly made it right. Thank you!
16 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Linda,
Thank you so much for your message!
I'm so sorry to hear about the inconvenience of your lost parcel, but I'm thrilled that my colleagues were able to resolve this for you. Your kind feedback brings a smile to our faces.
If you have any questions, please feel free to contact us. We're here to help!
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Problem solved!
Had an issue with some yarn I ordered and not only did Liz listen to my complaint, she asked for details and then responded to my concern with compassion and offered a replacement skein for the trouble. Excellent customer service and excellent quality in yarn (a problem like the one I had is very, very rare). 10/10 shopping experience!
7 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Cadence,
We are delighted to hear from you!
We know that sometimes there may be questions that arise when working with yarn, but we are always here to listen to our customers and assist in any way we can. It's wonderful to hear that Liz was able to help you to your satisfaction.
Please feel free to reach out to us anytime you need assistance.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
They have a great selection of…
They have a great selection of everything and helpful staff who assist with any questions! I will always be ordering from them!
10 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
We're thrilled to be a part of your crafting adventure and appreciate you sharing your positive feedback with us!
We would love to assist you with any new orders you'd like to place.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS customer service
The WEBS customer service team was very prompt and helpful in responding to my question about my eGift card purchase. They even sent me a downloadable gift certificate.
7 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Amanda,
I'm so happy to learn about your positive experience with us!
We are delighted to offer gift cards to our wonderful customers and we strive to ensure they receive them in the most convenient manner.
Thank you for choosing us!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
The yarn smelled bad when I received…
The yarn smelled bad when I received it. Not sure why, I contacted support. Their answer was nonjudgmental, kind, and thorough. They had several recommendations. I opted for the set it out to air and if no improvement, return it.
When I checked it just now, it was odorless. I'm glad. I like Regia sock yarn and my son selected that color specifically. Now to get out the right needles.....
8 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Gail,
We appreciate you reaching out to us about the issue!
We always strive to ensure your satisfaction with your purchase and we are here to assist you. We apologize for the unpleasant smell of the yarn you received, which can sometimes happen due to its ability to retain odors. We were delighted to help resolve this matter, and we are pleased that the yarn is now odor-free. We hope you find the perfect needles and we are confident that your son will be thrilled to receive the item, especially since he chose the color.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
I love WEBS
I love WEBS. They carry good variety of yarn and needles. They always respond promptly. I recently had a cable needle (less than a year old) that separated at the needle/cable junction. Within an hour of contacting them, they responded and had a replacement needle on its way.
6 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Carolyn,
We are absolutely delighted to hear how much you adore our products! Our customers mean the world to us.
We are dedicated to offering a diverse range of top-notch items and we take great pride in looking after our products. We understand that dealing with a separated cable needle can be frustrating, but we are thrilled that we could help you resolve this issue.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Pattern Help
I purchased a pattern and even though I am an experienced knitter, could not understand it- the numbers did not add up . I wrote to WEBS and Liz emailed me and helped me understand it and was very very patient. I am so happy because now I can make this beautiful sweater!
6 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Mary Ann,
We understand that working with patterns can be tricky, even for seasoned customers.
Thank you for contacting us with your question! We are thrilled that Liz could help you understand the pattern. We hope your excitement will only grow as your sweater comes together.
Best wishes,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Happy repeat customer
I have purchased several times from WEBS, and have always had a pleasant experience. Website does well to provide lots of details so you can yarn shop online with confidence. Customer service was helpful the one time I reached out to them, but many orders and have only needed customer support once. Happy to be a repeat customer.
1 februari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Lisa,
We are absolutely happy to hear your feedback! It brings us so much joy to know that you find our website user-friendly and informative.
If you have any questions or need assistance with our products, we are here and excited to help you in any way we can.
Warm regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
WEBS is my go-to for weaving yarns
WEBS is my go-to for weaving yarns. The selection is great and the sales save me a lot of money. I've never had quality issues with their yarns. I use a lot of tencel and cotton and the range of colors of those yarns is wonderful. My experience of their customer service is that they really responsive and proactive.
30 januari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you so much for your message! Your support means the world to us, and we are grateful that you have noticed our efforts to maintain quality items at great prices.
We are excited to assist you with any future orders and answer any queries you might have.
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Great yarn selection, great prices, excellent customer service!
Always check Webs for my weaving yarn as they have frequent sales and I love adding to my stash! They usually are very quick to process & ship but should there be a problem (out of stock for instance) their customer service is quick to inform & work with you to make suitable substitutes. I use mostly Tencel or cotton and they have wide range of colors.
25 januari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Jan,
We are happy to hear from you!
We are excited to have you as our valued customer and happy to provide a diverse range of products that meet your requirements. It's fantastic to know that you are pleased with our customer service - we are here to help you whenever you need assistance.
Warm regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Always thrilled with the yarn I order…
Always thrilled with the yarn I order and love the discount [when available with purchase]. Customer service is FANTASTIC and responsive!!
24 januari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello,
Thank you for sharing your experience with our company!
We are happy to offer discounts to our valued customers to ensure you receive the best offers. Our customer service team will be delighted to receive your positive feedback. Thank you!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Timely response from customer service
I received an answer from customer service in a timely manner. The questions I had were answered and revolved.
19 januari 2024
Omdöme utan inbjudan
Svar från WEBS - America's Yarn Store
Hello Hunter,
I hope you're doing well! It was our pleasure to assist you! If you have any more questions, we'd be happy to help you further!
Best regards,
Julie
Customer Service
WEBS® / America's Yarn Store®
www.yarn.com
customerservice@yarn.com
1.800.367.9327
Detta är Trustpilot
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